Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 3397 State Route 11 in Malone, NY. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Customers praised the food for being delicious and well-prepared, although there were complaints about burnt or undercooked items.
Service Issues
Several reviews highlighted inconsistent service, with some customers experiencing delays and inattentive waitstaff.
Atmosphere
The restaurant's atmosphere was generally described as cozy and nostalgic, contributing positively to the dining experience.
Pricing Concerns
Many customers expressed dissatisfaction with the rising prices, feeling that the cost of meals has become too high.
Staff Performance
While some staff members received high praise for their friendliness and efficiency, others were noted for poor service or lack of attention.
JJ
Janice
Feb 22, 2026
3.0
I literally waited a whole day to post this because my husband told me to “just sleep on it” before writing anything while I was annoyed. So I did. And I’m still annoyed.
First, the positives — because there actually are some. The food was SO good. Like actually impressive. And the inside of this Pizza Hut was adorable. I haven’t eaten inside one in forever and it felt so nostalgic, like being a kid again going out with my parents. The whole vibe was cozy and cute and I genuinely loved it.
But our waitress, Sam? Not it.
Every single time someone walked in for takeout she would immediately run to the register like we just didn’t exist. My husband and I were sitting there with empty drinks more than once just waiting. And waiting. It felt like we were competing with the front counter for basic attention.
And when she wasn’t ringing people up? She was just standing there talking to the cashier — the girl with the purple hair and glasses — like fully in conversation. Laughing. Hanging out. Meanwhile we’re at our table wondering if we’re ever going to get checked on. It honestly felt awkward.
It’s just frustrating because everything else was such a good experience. The food? Amazing. The atmosphere? So cute. But service really matters, and being ignored kind of ruins the whole thing.
We might stop again on our way back to Vermont because the pizza really was that good. I just really, really hope we get a different waitress next time because I’d love for the service to match the vibe.
SR
Shawn Raimo
Feb 10, 2026
4.0
Good food
MB
mary bradt
Feb 1, 2026
1.0
Ordered a thin and crispy pizza ....28.00.to go ..had pepponi, sausage, blk olives.....
Should have looked at it in the restaurant..big mistake...opened it up at home to find it totally burnt to a crisp.....dried up toppings......unbelievable !..I will not be going back any time soon.....it wasn't like they were busy and forgot about it ...actually I was their only customer...
JK
Jennavive Kulo
Jan 18, 2026
4.0
The service was good and the food was tasty!
JY
Jamie Yaehrling
Oct 20, 2025
1.0
10/10/2025
We will start with I normally do not order out for food, or write reviews.
Be said,
I ordered a 2 pizza combo with boneless wings and bread sticks.
Upon arriving to the restaurant the kitchen manager was yelling at one of the employees. While 5 people were waiting for their takeout orders. While this was going on one of the girls putting pizza orders in the warmer and leaves 3 orders on the countertop to go cold. They sat out for about 10-15 minutes.
Now onto my order. I ordered a veggie pizza a cheese pizza bread sticks and hot boneless wings. Took about 40 minutes.
I was told they were waiting on the chicken wings. I said that’s fine. I received my food and left.
Once I got home I noticed that the chicken was not coded in any wing sauce. Both pizzas were undercooked and cold.
I am making this know so if anyone else has had an issue please contact their restaurant.
Pizza Hut is located at 3397 State Route 11, Malone, NY 12953.
What are the opening hours for dine-in at Pizza Hut Malone?
Dine-in hours are Monday to Thursday and Sunday from 10:30 AM to 10:00 PM, and Friday to Saturday from 10:30 AM to 11:00 PM.
Does Pizza Hut Malone offer delivery and takeout services?
Yes, Pizza Hut Malone offers in-store pickup, delivery, and no-contact delivery services.
How can I order Pizza Hut Malone online?
You can order online through their website at https://www.pizzahut.com/?local=12953 or use the Pizza Hut mobile app available on the App Store.
What types of food does Pizza Hut Malone serve?
They serve pizza classics like Meat Lovers® and Original Stuffed Crust®, along with signature wings, pastas, and desserts.
Are there accessibility features available at Pizza Hut Malone?
Yes, the location has wheelchair accessible entrances and restrooms.
What nearby places can I visit before or after dining at Pizza Hut Malone?
Nearby places include Kinney Drugs pharmacy, Parkway Express Travel Center grocery store, and Tim Hortons coffee shop for additional shopping or refreshments.
Where can I get coffee near Pizza Hut Malone?
Tim Hortons and Dunkin' are nearby coffee shops where you can enjoy coffee before or after your meal at Pizza Hut.
Are there other quick food options near Pizza Hut Malone?
Yes, nearby options include Taco Bell / KFC, McDonald's, and SUBWAY offering various fast food choices.
Is there a grocery store close to Pizza Hut Malone for convenience shopping?
Yes, Parkway Express Travel Center is a nearby grocery store where you can shop conveniently.
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