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Dunkin'

4.1
(349 reviews)

Business Details

1231 State Route 31, Macedon, NY
14502, United States
(315) 986-4427
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Macedon, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1231 State Route 31, Macedon, NY
14502, United States

Hours

Reviews

4.1
349 reviews
5 stars
195
4 stars
75
3 stars
26
2 stars
19
1 star
34

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and inconsistent order accuracy, particularly during busy hours.

Staff Behavior

Feedback on staff behavior was mixed; while some customers praised friendly service, others noted rudeness and unprofessionalism from certain employees.

Product Quality

While many customers enjoyed the coffee and food, there were complaints about incorrect orders and stale items.

Cleanliness

Several reviews mentioned cleanliness issues, particularly in the dining area and bathrooms, impacting overall customer experience.

Improvement Noted

Some customers observed improvements in service and product quality over time, indicating potential positive changes at the location.
  • JA
    Jean Arlauckas
    Feb 17, 2026
    2.0
    2/17/2026– Wow!! What a difference a day makes. Went through drive thru using mobile order app. Person working drive thru was rude. Used drive thru day before and total 180 on customer service. The crew on 2/16/26 was very friendly and accommodating. Mobil order had a glitch and this crew offered a solution and an explanation to the mobil glitch. Thank you crew on 2/16. To the morning person in 2/17 fake it until you can’t make it, then change your shift & change your mood.
  • KE
    Kyle Eckert
    Jan 5, 2026
    1.0
    I am a regular at this Dunkin and after Saturday I think the service was horrible. especially the lady with brown hair that is young. That chicken deserves to be fired. Rude and disrespectful. I love this location but that one chick definitely ruined it for me. Stay away from this location as long as that one employee is still there.
  • EF
    Elsie Frangakis
    Dec 30, 2025
    2.0
    We were in on the 27th around lunch time. There were 2 cars in the drive thru and one person ahead of us. We ordered 2 wake up wraps and waited 20 minutes for pur food. We got to the car and realized we were charged for 2 bagel breakfast sandwiches. The staff were joking about farting and coughing into their hands. Very disappointed in the staff behavior infringement of customers.
  • JS
    Jayce Skellz
    Nov 16, 2025
    5.0
    I come here probably every weekend like clockwork, but man there are issues here that are so random it just apalls me. Came in nov15th to a slammed store, totally get that! Waited, got my food, it was great and left no issues. I came in today, nov16th, to one car in the drive-thru, and just me in-store. I waited 20 minutes, had to ask if my food was coming out, and right as I'm pulling into my home, I looked at my $6 meal deal, to find no egg, no cheese, and no bacon in my crossaint, and a radnom wake-up wrap I didn't order either. This wouldn't be the first time either, but they are usually really good on orders, and I more than understand a wait when they're busy. But come on Update:1/25/25, they've definetly locked in, and im happy to eat my words, kudos on them, their teams seems to have stepped up, and the service has been pretty spot on the past few times I've come back.
  • LT
    Laura Taft
    Nov 16, 2025
    5.0
    This has to be the best Dunkin I've been to. Hands down! Food is always hot, coffee is always perfect and the atmosphere is absolutely amazing and welcoming. 🫶🏻

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Macedon, NY?

Dunkin' in Macedon, NY is open from 5:00 AM to 7:00 PM Monday through Thursday and Saturday, 5:30 AM to 6:30 PM on Friday, and 6:30 AM to 6:30 PM on Sunday.

Does this Dunkin' location offer delivery and curbside pickup?

Yes, this Dunkin' in Macedon offers both delivery and curbside pickup services.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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