McDonald's

3.8
1998 reviews
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Business Details

31-46 21st St, Long Island City, NY
11106, United States
(718) 545-0294
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
31-46 21st St, Long Island City, NY
11106, United States

Hours

Reviews

3.8
1,998 reviews
5 stars
880
4 stars
431
3 stars
300
2 stars
93
1 star
294

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Numerous reviews highlighted rude and unprofessional behavior from staff, particularly during late-night shifts.

Service Speed

Customers frequently complained about slow service and long wait times, especially for drive-thru and mobile orders.

Food Quality

There were multiple reports of cold, poorly prepared food and incorrect orders, leading to dissatisfaction.

Cleanliness

Some customers noted that the location was clean and well-maintained, contrasting with negative experiences related to service.

Management Issues

Several reviews indicated a need for better management and staff training to improve customer service and operational efficiency.
  • AK
    Alexis Kinney
    1 day ago
    1.0
    Worst. Burger was hard and not edible.They forgot the sauces. The fridge were okay.did not give the correct meals.
  • TT
    TwistyEggYT
    Dec 28, 2025
    1.0
    Employee was very rude in afternoon shift at register getting mad for asking for simple instructions The manager for the afternoon shift literally has no respect for food policy I visual see him throw MY APPLE JUICE like a football and it ends up on the floor I ask for a replacement the same employee who gives me an attitude tells me nothing is wrong with it at this point ya hire just about anyone
  • FD
    Flex Diaz
    Dec 23, 2025
    1.0
    4am service sucks In need of new Management
  • AA
    Amber
    Dec 11, 2025
    1.0
    I literally just go over this place and security was blocking the door and doesn’t let us go in. Some kids were waiting for the door. I had no idea why the kids standing out there and tried to go in follow the guy who just coming in. When I tried to go in, she was almost yelling to me and said “YOU HAVE TO WAIT”. First, she didn’t let me know to wait at first. And second, why do we have to wait? What are we waiting for??? There were some people in there but it was not that much I don’t think they need to block the entrance it was not that much busy. And third. She let the guy go in and he comes AFTER ME. I REALLY NEED TO HEAR YOUR EXPLAIN THAT WHY SHE SPEAKS SO AGGRESSIVELY AND DOESNT LET US GO IN. Is this the way you guys service the customers?
  • BK
    Baris Kilicarslan
    Dec 1, 2025
    1.0
    Bir çok McDonald’s şubesinde yemek yedim bu şube kadar kötü çalışanlara sahip ve hizmeti berbat müşterilere kaba davranan çalışanları görmedim siparişi uzun süre bekliyorum ve içeride çalışanlar birbirleriyle el şakaları yaparak gülerek müşterilerle hiçbir şekilde ilgilenmiyorlar bu mağazada sorumlu olan müdür gece çalışanları uyarmasını ve gözde geçirmesi gerekiyor berbat bir hizmet var
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Long Island City?

This McDonald's location in Long Island City is open 24 hours every day of the week.

Is the McDonald's in Long Island City open for delivery all day?

Yes, McDonald's offers delivery services 24/7, matching their regular operating hours.