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Wendy's

3.5
(957 reviews)

Business Details

(716) 614-2434

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
5737 S. Transit Road, Lockport, NY
14094, United States

Hours

Reviews

3.5
957 reviews
5 stars
333
4 stars
221
3 stars
174
2 stars
69
1 star
160

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders, missing items, and food preparation mistakes.

Service Quality

Many reviews highlighted poor customer service, including rude staff, long wait times, and lack of communication.

Food Quality

Several customers complained about cold, undercooked, or poorly prepared food, with some describing it as disgusting.

Cleanliness

Multiple reviews mentioned unsanitary conditions in the restaurant, including dirty tables and bathrooms.

Pricing Concerns

Customers expressed dissatisfaction with high prices relative to the quality of food and service.
  • AK
    Ame Kurz
    Jan 23, 2026
    1.0
    had mobile order. they gave me an iced black coffee instead of my caramel cold foam coffee. food was so so. egg was very overdone on burrito. couldn’t get thru to anyone on the phone. it just rang and rang. at work so couldn’t just go back and get different one. friend picked up order and she was unaware it was wrong.
  • KH
    Kay Humphrey
    Jan 17, 2026
    3.0
    Food not hot
  • JJ
    Jodi
    Jan 10, 2026
    2.0
    I ordered a Six dollar fancy coffee and I got a regular coffee with cream in it… It’s a bummer, but I’ll drink it The worst part is the sticky thing that they put over the drinking spout. It’s awful and gross. Do better Wendy’s.
  • TJ
    Thomas Cassenti Jr
    Jan 5, 2026
    1.0
    Why did my JBC meal deal came with one junior bacon one fry chicken nuggets,that I didn’t want and a drink? It was supposed to be two junior,fry and drink !!!
  • CS
    Carter Snow
    Dec 19, 2025
    1.0
    Took 15 minutes plus to get a four price tender meal, and 2 frosty s

Frequently Asked Questions About Wendy's

Is 518 Lockport Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours at Wendy's on S. Transit Road in Lockport, NY?

The drive-thru is open daily from 6:30 AM to 1:00 AM.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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