Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.5
942 reviews
5 stars
331
4 stars
217
3 stars
171
2 stars
68
1 star
155
What are people saying?
AI-generated from recent customer reviews
Food Quality
Numerous customers reported issues with food quality, including undercooked items, cold fries, and incorrect orders.
Service Speed
Many reviews highlighted slow service, particularly in the drive-thru, with long wait times reported even during non-peak hours.
Customer Service
Customer service experiences varied widely; some employees were praised for their friendliness, while others were described as rude and unhelpful.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms.
Order Accuracy
Frequent complaints about incorrect orders and missing items were reported, leading to customer frustration.
- JMJames Takami (Kitsune master)Nov 13, 20255.0Food good and cheap
- CBCarrie L. BarberNov 11, 20252.0They messed my order up..didnt put ice in my drinks, didnt give me fries with my 2 orders gave me a baked potato when that wasn't a part of my order..I ordered the 4 piece chicken tender meal and the chicken BLT biggie bag..they gave me a seperate order of chicken nuggets that I also didnt order..and my chicken blt was a bacon cheeseburger... somehow thats too hard to get a small order like that right..it wasn't a special order and I get that they were a little busy but this is why your stores are closing bc you cant do your jobs right and constantly mess up people's orders...
- JJjNov 10, 20251.0This is the 2ed time I went there and the food was gross and cold and just nasty I went out with a friend and there ff were cold the sandwich was gross he throw away most of his food
- ZBZack BrinkOct 26, 20251.0disgusting food. Burger- Made incorrectly and was grossly undercooked. Fries-Cold and stale Coke- had a strong metallic aftertaste avoid this place at all costs, easily the WORST fast food I have had in a very long time.
- AAAbbey AdamsOct 25, 20251.0Why does it take five minutes for someone to address you in the drive thru??
Frequently Asked Questions About Wendy's
Is 518 Lockport Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Lockport, NY?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Lockport, NY into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (716) 614-2434.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 518 Lockport Wendy’s serve breakfast?
Yes, this Wendy’s location in Lockport, NY serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru hours at Wendy's on S. Transit Road in Lockport, NY?
The drive-thru is open daily from 6:30 AM to 1:00 AM.
Is this Wendy's location open for breakfast?
Yes, breakfast is served. You can order breakfast combos, sandwiches, coffee, and sides via the app or website.
Does this Wendy's offer delivery and takeout services?
Yes, Wendy's offers delivery where available and takeout. You can order through the app or their website.
What payment options are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
How can I provide feedback or contact this Wendy's location?
You can contact Wendy's Customer Care via their Contact page or call (716) 614-2434 for this location. Feedback can also be given through a customer satisfaction survey.
Where is this Wendy's located?
It is located at 5737 S. Transit Road, Lockport, NY 14094, USA.
Are there banks near this Wendy's where I can withdraw cash?
Yes, nearby banks include KeyBank, M&T Bank, and their ATMs, which can be convenient for withdrawing cash before or after your meal.
What other fast food options are near this Wendy's on S. Transit Road?
Nearby fast food restaurants include Burger King, Five Guys, Arby's, Mighty Taco, Popeyes® Louisiana Kitchen, and Dunkin' Donuts, offering a variety of choices if you want to explore other dining options.
Are there entertainment or retail stores close to Wendy's for after your meal?
Yes, nearby you will find Transit Rd Lockport - GameStop for video games and entertainment, Bon-Ton department store for shopping, and Home Depot Plaza for home goods.
Does this Wendy's location support mobile ordering?
Yes, you can order using the Wendy's mobile app or their website's online ordering system.