Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.5
952 reviews
5 stars
333
4 stars
218
3 stars
172
2 stars
69
1 star
160
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported extremely slow service, long wait times, and incorrect orders, leading to frustration and dissatisfaction.
Food Quality
Many reviews highlighted problems with food quality, including cold, undercooked, or incorrect items, contributing to a negative dining experience.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty bathrooms and unclean dining areas, which detracted from their overall experience.
Staff Attitude
Customer service was frequently criticized, with reports of rude or unprofessional behavior from staff members, impacting the overall atmosphere.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their excellent service and noted that the food could be enjoyable when prepared correctly.
- JJJodi2 days ago2.0I ordered a Six dollar fancy coffee and I got a regular coffee with cream in it… It’s a bummer, but I’ll drink it The worst part is the sticky thing that they put over the drinking spout. It’s awful and gross. Do better Wendy’s.
- TJThomas Cassenti JrJan 5, 20261.0Why did my JBC meal deal came with one junior bacon one fry chicken nuggets,that I didn’t want and a drink? It was supposed to be two junior,fry and drink !!!
- CSCarter SnowDec 19, 20251.0Took 15 minutes plus to get a four price tender meal, and 2 frosty s
- PWPatrik WhalenDec 12, 20251.0Worst fast food service I’ve ever experienced. Could barely understand him through the drive thru speaker and we were completely ignored by the staff. Said nothing when I asked is this everything. Baconator fries were horribly undercooked ( bacon and the fries). Disgusting atmosphere and very unprofessional staff. Will never return to this Wendy’s location.
- DLDanielle LumbergDec 3, 20251.0Worst service EVER!!!! Paid $24, to not receive some of my order. I ordered a hamburger, received a cheeseburger. Ordered a sour cream and chive potato, didn't receive sour cream. Ordered 6 chicken nuggets, didn't receive them AT ALL. Then the guy didn't even realize he forgot to give me the frosty. HORRIBLE EXPERIENCE
Frequently Asked Questions About Wendy's
Is 518 Lockport Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours at Wendy's on S. Transit Road in Lockport, NY?
The drive-thru is open daily from 6:30 AM to 1:00 AM.
Is this Wendy's location open for breakfast?
Yes, breakfast is served. You can order breakfast combos, sandwiches, coffee, and sides via the app or website.
Does this Wendy's offer delivery and takeout services?
Yes, Wendy's offers delivery where available and takeout. You can order through the app or their website.
What payment options are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
How can I provide feedback or contact this Wendy's location?
You can contact Wendy's Customer Care via their Contact page or call (716) 614-2434 for this location. Feedback can also be given through a customer satisfaction survey.
Where is this Wendy's located?
It is located at 5737 S. Transit Road, Lockport, NY 14094, USA.
Are there banks near this Wendy's where I can withdraw cash?
Yes, nearby banks include KeyBank, M&T Bank, and their ATMs, which can be convenient for withdrawing cash before or after your meal.
What other fast food options are near this Wendy's on S. Transit Road?
Nearby fast food restaurants include Burger King, Five Guys, Arby's, Mighty Taco, Popeyes® Louisiana Kitchen, and Dunkin' Donuts, offering a variety of choices if you want to explore other dining options.
Are there entertainment or retail stores close to Wendy's for after your meal?
Yes, nearby you will find Transit Rd Lockport - GameStop for video games and entertainment, Bon-Ton department store for shopping, and Home Depot Plaza for home goods.
Does this Wendy's location support mobile ordering?
Yes, you can order using the Wendy's mobile app or their website's online ordering system.