Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous customers reported issues with incorrect orders, missing items, and food preparation mistakes.
Service Quality
Many reviews highlighted poor customer service, including rude staff, long wait times, and lack of communication.
Food Quality
Several customers complained about cold, undercooked, or poorly prepared food, with some describing it as disgusting.
Cleanliness
Multiple reviews mentioned unsanitary conditions in the restaurant, including dirty tables and bathrooms.
Pricing Concerns
Customers expressed dissatisfaction with high prices relative to the quality of food and service.
AK
Ame Kurz
Jan 23, 2026
1.0
had mobile order. they gave me an iced black coffee instead of my caramel cold foam coffee. food was so so. egg was very overdone on burrito. couldn’t get thru to anyone on the phone. it just rang and rang. at work so couldn’t just go back and get different one. friend picked up order and she was unaware it was wrong.
KH
Kay Humphrey
Jan 17, 2026
3.0
Food not hot
JJ
Jodi
Jan 10, 2026
2.0
I ordered a Six dollar fancy coffee and I got a regular coffee with cream in it… It’s a bummer, but I’ll drink it The worst part is the sticky thing that they put over the drinking spout. It’s awful and gross. Do better Wendy’s.
TJ
Thomas Cassenti Jr
Jan 5, 2026
1.0
Why did my JBC meal deal came with one junior bacon one fry chicken nuggets,that I didn’t want and a drink? It was supposed to be two junior,fry and drink !!!
CS
Carter Snow
Dec 19, 2025
1.0
Took 15 minutes plus to get a four price tender meal, and 2 frosty s
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours at Wendy's on S. Transit Road in Lockport, NY?
The drive-thru is open daily from 6:30 AM to 1:00 AM.
Is this Wendy's location open for breakfast?
Yes, breakfast is served. You can order breakfast combos, sandwiches, coffee, and sides via the app or website.
Does this Wendy's offer delivery and takeout services?
Yes, Wendy's offers delivery where available and takeout. You can order through the app or their website.
What payment options are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
How can I provide feedback or contact this Wendy's location?
You can contact Wendy's Customer Care via their Contact page or call (716) 614-2434 for this location. Feedback can also be given through a customer satisfaction survey.
Where is this Wendy's located?
It is located at 5737 S. Transit Road, Lockport, NY 14094, USA.
Are there banks near this Wendy's where I can withdraw cash?
Yes, nearby banks include KeyBank, M&T Bank, and their ATMs, which can be convenient for withdrawing cash before or after your meal.
What other fast food options are near this Wendy's on S. Transit Road?
Nearby fast food restaurants include Burger King, Five Guys, Arby's, Mighty Taco, Popeyes® Louisiana Kitchen, and Dunkin' Donuts, offering a variety of choices if you want to explore other dining options.
Are there entertainment or retail stores close to Wendy's for after your meal?
Yes, nearby you will find Transit Rd Lockport - GameStop for video games and entertainment, Bon-Ton department store for shopping, and Home Depot Plaza for home goods.
Does this Wendy's location support mobile ordering?
Yes, you can order using the Wendy's mobile app or their website's online ordering system.
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