Panera Bread

4.1
764 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Lockport is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
5744 South Transit Road, Lockport, NY
14094, United States

Hours

Reviews

4.1
764 reviews
5 stars
416
4 stars
174
3 stars
77
2 stars
35
1 star
62

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported a decline in food quality, with issues such as missing ingredients, poorly made items, and inconsistent portion sizes.

Service Issues

Customers frequently mentioned slow service, incorrect orders, and difficulty in reaching staff for assistance.

Cleanliness

Several reviews highlighted concerns about the cleanliness of the dining area, with reports of dirty tables and floors.

Pricing Concerns

Many customers felt that the prices were too high for the quality and quantity of food received.

Positive Staff Interactions

Despite the issues, some customers praised specific staff members for their exceptional service and friendliness.
  • EC
    Elizabeth Cheasty
    1 day ago
    5.0
    Manger on Sunday was very helpful with our order !!! Making it right. He made everything right!!! Thank you!!!
  • TA
    Thomas Ayers
    3 days ago
    1.0
    The BLT sandwich which they charged $10.19 which had $.35 of lettuce which was the largest ingredient. Would you eat this? Terrible. I’ve seen bigger tomatoes in my garage disposal!😡
  • RD
    Rachel D
    Dec 22, 2025
    1.0
    Since when is this an acceptable half a sandwich? Lockport location continues to go downhill with no apparent training for assembly or quality checks as they thought this was acceptable. $11.75 for a You Pick 2 to get this. Wow.
  • BS
    brittany sparks
    Dec 16, 2025
    1.0
    QUALITY CHANGED IN THE LAST 6 MONTHS! I have been obsessed with Panera since moving to Lockport and visiting this location. This is where I chose to go for both Mother's Day and my birthday because it was so good and consistent. Tonight changed that. My husband picked up the pickup order and thankfully checked the bag, because my child's half sandwich was missing. They did make the missing half caprese (however it was sloppy and bare). THERE IS A PIECE OF STEAK ON MY VEGETARIAN CAPRESE, I AM VEGETARIAN. Half of my sandwich on the expected ciabatta roll, and the other half is on focaccia?? My caprese was ALSO missing added toppings (red onion), and is sloppy and bare (despite ordering extra aioli). My husband got the cheese steak which had a laughable amount of onion and peppers. The 2 sides of sauce that we ordered were missing completely.
  • AK
    Andrew Kowalyk
    Nov 23, 2025
    1.0
    Toasted frontage chicken sandwich. Terribly made.... missing the most important part....the damn chicken. I think im done with panera bread, its not what it used to be. Not sure if its the company cutting back on ingredients or the employees who dont care.

Frequently Asked Questions About Panera Bread

Does Panera Bread Lockport accept reservations?

No, Panera Bread Lockport does not accept reservations.

What are the opening hours for Panera Bread Lockport?

Panera Bread Lockport is open Monday to Friday from 7:00 AM to 9:00 PM, and Saturday to Sunday from 7:00 AM to 8:00 PM.