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Toasted Italiano & Balsamic Chicken Greens with Grains
Brand Certified

Panera Bread

4.1
(764 reviews)

Business Details

5744 South Transit Road, Lockport, NY
14094, United States
(716) 433-6481

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Lockport is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
5744 South Transit Road, Lockport, NY
14094, United States

Hours

Reviews

4.1
764 reviews
5 stars
416
4 stars
174
3 stars
77
2 stars
35
1 star
62

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some praising staff for being helpful and accommodating, while others report slow service and issues with order accuracy.

Food Quality

Many customers express disappointment with the quality and portion sizes of food, noting inconsistencies and a decline in standards over time.

Cleanliness

Several reviews mention poor cleanliness in the dining area, with dirty tables and floors being a recurring issue.

Pricing

Customers frequently comment on high prices relative to portion sizes and food quality, with many feeling that the value has decreased.

Atmosphere

The atmosphere is described as inviting by some, but others find it lacking, comparing it unfavorably to other dining experiences.
  • EC
    Elizabeth Cheasty
    Jan 11, 2026
    5.0
    Manger on Sunday was very helpful with our order !!! Making it right. He made everything right!!! Thank you!!!
  • TA
    Thomas Ayers
    Jan 9, 2026
    1.0
    The BLT sandwich which they charged $10.19 which had $.35 of lettuce which was the largest ingredient. Would you eat this? Terrible. I’ve seen bigger tomatoes in my garage disposal!😡
  • RD
    Rachel D
    Dec 22, 2025
    1.0
    Since when is this an acceptable half a sandwich? Lockport location continues to go downhill with no apparent training for assembly or quality checks as they thought this was acceptable. $11.75 for a You Pick 2 to get this. Wow.
  • BS
    brittany sparks
    Dec 16, 2025
    1.0
    QUALITY CHANGED IN THE LAST 6 MONTHS! I have been obsessed with Panera since moving to Lockport and visiting this location. This is where I chose to go for both Mother's Day and my birthday because it was so good and consistent. Tonight changed that. My husband picked up the pickup order and thankfully checked the bag, because my child's half sandwich was missing. They did make the missing half caprese (however it was sloppy and bare). THERE IS A PIECE OF STEAK ON MY VEGETARIAN CAPRESE, I AM VEGETARIAN. Half of my sandwich on the expected ciabatta roll, and the other half is on focaccia?? My caprese was ALSO missing added toppings (red onion), and is sloppy and bare (despite ordering extra aioli). My husband got the cheese steak which had a laughable amount of onion and peppers. The 2 sides of sauce that we ordered were missing completely.
  • AK
    Andrew Kowalyk
    Nov 23, 2025
    1.0
    Toasted frontage chicken sandwich. Terribly made.... missing the most important part....the damn chicken. I think im done with panera bread, its not what it used to be. Not sure if its the company cutting back on ingredients or the employees who dont care.

Frequently Asked Questions About Panera Bread

Does Panera Bread Lockport accept reservations?

No, Panera Bread Lockport does not accept reservations.

What are the opening hours for Panera Bread Lockport?

Panera Bread Lockport is open Monday to Friday from 7:00 AM to 9:00 PM, and Saturday to Sunday from 7:00 AM to 8:00 PM.

Brand Certified Facts from Panera Bread

Panera Bread partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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