Five Guys

Reviews

• LY

  Lauryn Yeaney

  Apr 17, 2026
  5.0
  Favorite burger place. The one in 31 kills it every single time. Shout out to kait and Shawna for cooking some great smash burgers.
• KW

  Karen Witter

  Mar 24, 2026
  5.0
  The Liverpool/Clay store has the very best crew. Loved the fries! Thanks.
• SD

  Spice Dark

  Mar 19, 2026
  5.0
  best Five Guys! ⭐️⭐️⭐️⭐️⭐️
• JT

  Jonathan Tate

  Mar 7, 2026
  5.0
  Food is super good. They are legends for their fries. Burgers can be ordered without bun and will come in an aluminum dish with any requested toppings beside the burger. Burgers are very very juicy. Milk shakes are wonderful. Staff is very friendly.
• RH

  Riley Hogan

  Feb 20, 2026
  1.0
  I’ve given this location of Five Guys more chances than it deserves because my family genuinely likes the food. Unfortunately, the service has become consistently frustrating. Every time I order ahead, I still end up waiting an unreasonable amount of time after arriving. It often feels like online orders are ignored until the customer physically shows up. Meanwhile, employees stand around chatting while orders fall through the cracks and the kitchen falls behind when it really shouldn’t. One of the most frustrating parts is the complete lack of communication. Workers avoid even looking at the group of people standing in the pickup area. No one asks for names, gives updates, or checks on orders. Customers are left wondering whether their food has even been started. I’ve also seen employees making food for themselves during busy dinner rushes while 10+ paying customers are waiting on orders. Breaks are obviously fine and necessary, but here “breaks” often seem to mean hanging around the kitchen talking with coworkers. It’s no surprise that orders get lost, made incorrectly, or delayed. On two occasions I tried to ask a simple question about my order and was told, “I’m on break right now, you’ll have to ask someone else.” That kind of response pretty much sums up the attitude toward customers at this location. Another uncomfortable thing I’ve witnessed multiple times is how some employees treat the woman handling milkshakes and the register. I’ve seen coworkers bark orders at her and blame her for mistakes that clearly weren’t hers. It creates an awkward environment for both staff and customers. I rarely complain about restaurant service because I know how difficult and thankless those jobs can be. But what customers deal with at this location is genuinely excessive. The food is good, but the management of this store clearly isn’t. Until something changes, ordering here just isn’t worth the frustration.

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