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McDonald's

3.6
(1231 reviews)

Business Details

3869 Route 31, Liverpool, NY
13090, United States
(315) 622-3534
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3869 Route 31, Liverpool, NY
13090, United States

Hours

Reviews

3.6
1,231 reviews
5 stars
443
4 stars
271
3 stars
254
2 stars
106
1 star
157

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, both in the drive-thru and for curbside orders.

Food Quality

Many reviews highlighted issues with food quality, including cold items, incorrect orders, and poorly prepared food.

Cleanliness

Several customers noted unsanitary conditions, particularly in the bathrooms and food handling practices.

Customer Service

Mixed feedback on staff attitude; some customers praised friendly service while others reported rudeness and lack of assistance.
  • HB
    Harry Butler
    Feb 20, 2026
    1.0
    Only Left A Star To Leave A Comment. Nobody Has On Gloves, Young Lady Wiped Her Nose With Her Shirt Sleeve, Then Scratched Her Hair & Started Touching The Fries & Bagging Orders. I Never Placed A Order 🤮
  • CL
    Carrie Luther
    Feb 8, 2026
    4.0
    I decided to try the hot honey snack wrap despite all my previous fails, I think I'm a glutton for punishment! You can't beat the price for a large soda and snack wrap. The soda was cold and well carbonated but unfortunately overflowing. The chicken on the wrap was yet again charred but at least edible. Paying attention to your warming times and when food needs to be disposed of could easily rectify the issue. Loved the new hot honey sauce, it definitely packs some heat! No wait time at drive through this visit. And this wrap did contain a chicken tender!
  • ER
    El Gato Reviews
    Jan 17, 2026
    2.0
    Food was unfortunately thrown together, ex. burgers and chicken sandwich had very little condiments and toppings. Chicken tenders tasted like they had been sitting around for a while.
  • BS
    Brian Schneider
    Dec 26, 2025
    3.0
    McDonald's is falling fast
  • RW
    Royce WP
    Dec 5, 2025
    1.0
    I don’t usually leave reviews, but after my most recent visit I feel it’s important to share my experience. My girlfriend and I placed a mobile order for drive-thru pickup, and while I understand the restaurant was busy, things went downhill quickly. After reaching the second window, we were asked to pull ahead to the third-window waiting area. We ended up waiting there for over 30 minutes. During that time, multiple employees came out to our car with various orders asking if they were ours—none of them were. In total, about 15 cars that were behind us in line got their food before us. Eventually, my girlfriend had to go inside to ask for our food, and that’s when we were told the order had been “lost.” They prepared it again, and we left. Most of the order was correct, but unfortunately one of the McChickens was partially undercooked. Thankfully she didn’t eat the undercooked part, but it was still alarming and completely unacceptable. What makes this even more frustrating is that this is the third time we’ve had issues like this at this location. I understand mistakes happen, and I respect how busy fast food can get, but this pattern is concerning—both for customer experience and food safety. I’m hoping the management takes this feedback seriously so this location can improve moving forward.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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