Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
1,223 reviews
5 stars
441
4 stars
270
3 stars
251
2 stars
106
1 star
155
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Food Consistency
Many reviews highlighted issues with food quality, such as cold fries, incorrect items, and poorly prepared meals.
Cleanliness
Several customers noted unsanitary conditions, particularly in the bathrooms and food preparation areas.
Customer Experience
Mixed experiences were reported, with some praising friendly staff and good service, while others expressed frustration with management and staff behavior.
Order Accuracy
A significant number of reviews mentioned frequent mistakes with orders, leading to dissatisfaction among customers.
- KBKrystal BurchardNov 6, 20255.0This place is very friendly and clean. I had accidentally dropped my drink on the floor and when I told them they were so polite about it and they got it cleaned up quickly. All the employees deserve something, I've NEVER been in a McDonald's with so many caring employees. Thank you all.
- SRSean RancierOct 31, 20253.0A little bit of a poor attitude by most of the employees at those location. Asking for items that were missing from my order, I got an annoyed kid huffing as he went to get the missing items from my order.
- SJSylvester JohnsonSep 25, 20255.0Nice experience
- LFLucas FarrellySep 6, 20251.0EVERYTIME I patronize this McDonald's, either delivery or in person, they ALWAYs and I mean always fail to read directions and put all the ordered food items in the bag. I know 1st graders that can read and follow directions better. All those employees are stuck there for life, wouldn't survive a day in any other industry.
- KBK Gray (Barney)Aug 23, 20251.0No one is ever at the counter. Twice in 2 weeks I had to get someone's attention after 10 min.
Frequently Asked Questions About McDonald's
What are the regular operating hours of McDonald's at 3869 Route 31, Liverpool, NY?
The McDonald's at 3869 Route 31, Liverpool, NY is open daily from 6:00 AM to 11:00 PM.
When is the drive-thru service available at this McDonald's location?
The drive-thru is open every day from 6:00 AM to 11:00 PM.
Can I get McDonald's delivery, and what are the delivery hours?
Yes, delivery is available daily from 5:00 AM to 10:45 PM.
What delivery and pickup services does this McDonald's offer?
This McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
How can I place an order online or via an app for this McDonald's?
You can order online via https://mcdonalds.order.online/business/-5579 or use the McDonald's app available on the Apple App Store and Google Play Store.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's have a drive-thru?
Yes, this location includes a drive-thru service.
What nearby places can I visit before or after dining at McDonald's on Route 31?
Nearby you can visit Bath & Body Works for beauty products, Visionworks for eyewear, and Friendly's for American dining and ice cream.
Are there other fast food or burger restaurants near this McDonald's location?
Yes, nearby burger options include MrBeast Burger and another Friendly's location serving ice cream and burgers.
What other services or shops are close to this McDonald's that might interest customers?
Customers can also visit Sport Clips Haircuts for haircuts, Panera Bread for coffee and bakery items, and Massage Envy for massages and skin care treatments.