Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
1,226 reviews
5 stars
441
4 stars
270
3 stars
254
2 stars
105
1 star
156
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported frequent issues with incorrect orders and missing items.
Service Speed
Numerous reviews highlighted long wait times for food, both in drive-thru and inside the restaurant.
Employee Attitude
Feedback indicated a mix of friendly and rude interactions with staff, with some customers noting poor customer service.
Food Quality
Several reviews mentioned problems with food quality, including cold items and undercooked food.
Cleanliness
Some customers noted cleanliness issues, particularly in the bathrooms and dining area.
- BSBrian SchneiderDec 26, 20253.0McDonald's is falling fast
- RWRoyce WPDec 5, 20251.0I don’t usually leave reviews, but after my most recent visit I feel it’s important to share my experience. My girlfriend and I placed a mobile order for drive-thru pickup, and while I understand the restaurant was busy, things went downhill quickly. After reaching the second window, we were asked to pull ahead to the third-window waiting area. We ended up waiting there for over 30 minutes. During that time, multiple employees came out to our car with various orders asking if they were ours—none of them were. In total, about 15 cars that were behind us in line got their food before us. Eventually, my girlfriend had to go inside to ask for our food, and that’s when we were told the order had been “lost.” They prepared it again, and we left. Most of the order was correct, but unfortunately one of the McChickens was partially undercooked. Thankfully she didn’t eat the undercooked part, but it was still alarming and completely unacceptable. What makes this even more frustrating is that this is the third time we’ve had issues like this at this location. I understand mistakes happen, and I respect how busy fast food can get, but this pattern is concerning—both for customer experience and food safety. I’m hoping the management takes this feedback seriously so this location can improve moving forward.
- KBKrystal BurchardNov 6, 20255.0This place is very friendly and clean. I had accidentally dropped my drink on the floor and when I told them they were so polite about it and they got it cleaned up quickly. All the employees deserve something, I've NEVER been in a McDonald's with so many caring employees. Thank you all.
- SRSean RancierOct 31, 20253.0A little bit of a poor attitude by most of the employees at those location. Asking for items that were missing from my order, I got an annoyed kid huffing as he went to get the missing items from my order.
- SJSylvester JohnsonSep 25, 20255.0Nice experience
Frequently Asked Questions About McDonald's
What are the regular operating hours of McDonald's at 3869 Route 31, Liverpool, NY?
The McDonald's at 3869 Route 31, Liverpool, NY is open daily from 6:00 AM to 11:00 PM.
When is the drive-thru service available at this McDonald's location?
The drive-thru is open every day from 6:00 AM to 11:00 PM.
Can I get McDonald's delivery, and what are the delivery hours?
Yes, delivery is available daily from 5:00 AM to 10:45 PM.
What delivery and pickup services does this McDonald's offer?
This McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
How can I place an order online or via an app for this McDonald's?
You can order online via https://mcdonalds.order.online/business/-5579 or use the McDonald's app available on the Apple App Store and Google Play Store.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's have a drive-thru?
Yes, this location includes a drive-thru service.
What nearby places can I visit before or after dining at McDonald's on Route 31?
Nearby you can visit Bath & Body Works for beauty products, Visionworks for eyewear, and Friendly's for American dining and ice cream.
Are there other fast food or burger restaurants near this McDonald's location?
Yes, nearby burger options include MrBeast Burger and another Friendly's location serving ice cream and burgers.
What other services or shops are close to this McDonald's that might interest customers?
Customers can also visit Sport Clips Haircuts for haircuts, Panera Bread for coffee and bakery items, and Massage Envy for massages and skin care treatments.