McDonald's

3.0
973 reviews
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Business Details

421 7th North Street, Liverpool, NY
13088, United States
(315) 424-1200
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
421 7th North Street, Liverpool, NY
13088, United States

Hours

Reviews

3.0
973 reviews
5 stars
286
4 stars
145
3 stars
126
2 stars
72
1 star
344

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlight consistently poor customer service, with staff being rude, unhelpful, and often dismissive.

Order Accuracy

Many customers reported frequent mistakes with their orders, including missing items and incorrect food.

Speed of Service

Customers frequently complained about long wait times, both in the drive-thru and inside the restaurant, often exceeding 20 minutes.

Food Quality

Several reviews mentioned cold or poorly prepared food, with complaints about stale fries and incorrect items.

Staffing Issues

Multiple reviews indicated that the location is often understaffed, contributing to slow service and poor customer experiences.
  • JC
    Jeremy Caplette
    Nov 14, 2025
    5.0
    Food and service was fast and hot!! Thx McDonald's team!!
  • JJ
    JK
    Nov 12, 2025
    1.0
    So the young lady I spoke to was nice and helpful, but again I've ordered from this place, and again they forgot my pies. She did admit that they did not even have the correct pies I ordered. This sounds like mismanagement. How does your team not have all the materials they need to successfully do their jobs?? Missing food items and the technology they use, (supposedly the tablet) does not work. Management should be making sure staff is properly equipped. Especially when ordering food for delivery is already hiked up (price wise). My account with Uber eats may be in jeopardy because I've had to report missing items from this location everytime I've ordered. Help your staff to help the customers and make sure they are stocked and prepared management.
  • BS
    Brandon Shaw
    Nov 1, 2025
    1.0
    Every single time we come here I wish I remember not to. The picture below is the line of cars waiting to get their food after waiting 8 minutes just to pay. Every time we come we are here for 10-15 minutes waiting to get our food and through the drive thru. If you try to go inside nobody speaks to you and just ignores that you’re there. No apologies just attitude from the employees. Never out in a bad review anywhere but after years of this and no change hopefully the owner will see this to do something.
  • TT
    T
    Oct 28, 2025
    4.0
    Even when it's busy the line moves pretty fast and I've never had a problem with my order.
  • CI
    cadan inch
    Oct 19, 2025
    3.0
    Went there as it's a 24 hour McDonald's but with it being that way they are being consistently choked by door dash orders, I sat in the parking lot for 32 minutes waiting for food along with 4 others. They need more employees, as I seen there was 2 at this place and they were doing everything they could. As it stands this place is good if its viable for you to door dash but id skip the in person experience all together.
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Liverpool, NY?

McDonald's in Liverpool, NY is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's location has a drive-thru that operates 24/7.