Five Guys

4.5
747 reviews
A close-up view of regular order of Five Guys fries.

About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 3810 Route 31 Liverpool in Liverpool is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Five Guys
3810 Route 31 Liverpool, Liverpool, NY
13090, United States

Hours

Reviews

4.5
747 reviews
5 stars
544
4 stars
125
3 stars
38
2 stars
11
1 star
29

What are people saying?

AI-generated from recent customer reviews

Food Quality

Most customers praised the burgers and fries for being delicious and fresh, although some noted inconsistencies in taste and preparation.

Service Speed

While many reviews highlighted fast service, several customers experienced long wait times and issues with order accuracy.

Pricing

Customers frequently mentioned that the prices are high, with some feeling that the value does not match the cost.

Cleanliness

The restaurant's cleanliness received positive remarks, although a few customers noted areas that needed attention.

Staff Attitude

The staff was generally described as friendly and helpful, but there were instances of poor service and inattentiveness reported.
  • AP
    Andrew Parish
    5 days ago
    5.0
    Staff are amazing, our family has gluten issues and they are so accommodating, they make everything in a separate station and sanitize the area and make everything separate so there is no cross contamination they were so nice and helpful in this matter. My child asks to go here all the time now because they made their experience so great.
  • NR
    Nicole R
    Oct 23, 2025
    4.0
    Love that the food is always how and fresh!
  • SD
    Stephen Dymus
    Oct 15, 2025
    5.0
    I can't remember a time I had bad food here. This location in particular is always on point with anything I order. The staff is friendly, the place is clean and with prices of fast food why wouldn't you go here instead of McDonald's or BK when this place has real ingredients for their food. Thanks for always making it a good idea to get a real burger and fries.
  • KB
    K Gray (Barney)
    Aug 19, 2025
    4.0
    Very busy. There is a wait time but worth the wait
  • MW
    Mark Williams
    Aug 4, 2025
    5.0
    Burgers are always delicious and the fries . They need to add chili and cheese for the fries. Hint hint.

Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

Does Five Guys offer delivery?

As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.