Five Guys

4.5
751 reviews
A close-up view of regular order of Five Guys fries.

About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 3810 Route 31 Liverpool in Liverpool is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Five Guys
3810 Route 31 Liverpool, Liverpool, NY
13090, United States

Hours

Reviews

4.5
751 reviews
5 stars
546
4 stars
126
3 stars
39
2 stars
11
1 star
29

What are people saying?

AI-generated from recent customer reviews

Food Quality

Overall, customers praised the burgers and fries for being delicious and fresh, although some noted inconsistencies in taste and preparation.

Service

Many reviews highlighted excellent customer service, with staff being friendly and accommodating, especially for dietary restrictions.

Pricing

Several customers expressed concerns about high prices, indicating that while the food is good, it may be considered overpriced for some.

Cleanliness

The restaurant was frequently noted for its cleanliness, with some customers appreciating the efforts made by staff to maintain a tidy environment.

Order Accuracy

There were multiple complaints about order accuracy and delays, with some customers experiencing issues with their orders being incorrect or taking too long to prepare.
  • RF
    Rusty Falcon
    Jan 4, 2026
    3.0
    It's usually pretty good, but the high prices really put a damper on things. I honestly wonder how they get so much business with these prices. I ordered one double cheeseburger and one milkshake and it came to around $20. I did not order fries, but if I had it would have close to $30 just for myself.
  • CD
    Christine David
    Dec 14, 2025
    5.0
    Veggie sandwich is very good!
  • NB
    Nancy Brown
    Nov 29, 2025
    4.0
    Good food good prices. No charge for extra add on items. FF serving is huge.. cafeteria atmosphere. Counter order and pick up. Free peanuts while you wait. Mainly hamburgers any way you want them. Also have hot dogs.. FF .. milk shakes. Toppings free includes bacon cheese onions fried or raw mushrooms .has a veggie sandwich... Very good.cpuntwr order and pickup.. no drive thru. Nobody in lobby.. no waiting
  • LS
    Lt Dark Savag3
    Nov 26, 2025
    5.0
    So really the rating here should be four stars but I decided to do five stars reason for this was the food was absolutely amazing, however. while looking at the menu me and my wife, being the first time at a five guys decided, we would share a burger. so we decided to order the normal bacon double cheeseburger and my wife wanted mushrooms on the side. well after that my wife decides to run off to the bathroom the cashier decides to tell me that she can split the burger in two and just put the mushrooms on the other one. But it'll just be one Patty and will each have our own Burger. Now mind you I'm thinking they're doing this out of kindness and put it on another bun or maybe there was a deal so I wouldn't be spending as much. However, upon paying for it I did notice a huge change in price didn't think much of it cuz I order multiple things such as their fries in a shake. I didnt realize that she had changed the order to two single burgers that were I think roughly 8 to 10 dollars. So I ended up spending an extra $10 for an extra Burger when me and my wife we're just going to split one there's no screen to physically show you what your order looks like as is being made and that their lies the problem they should have a screen so we can see exactly how they're ringing it up. The food was great and it wasn't cheap. However I felt taken advantage of I can get close to the same quality somewhere else without have to being worried about upselling. A lot of people recommend five guys hey I'm not going to lie the food is excellent just be wary about what you're doing there if they have a chance to make more money does split up that order to make it more. I however have a family of six that's a little too many people and then prices are a little too high. P.s. The Bacon Shake was NOT good. Even my kid said no. That was a waste. And the cashier suggested it saying it's was their biggest seller. Completely taken advantage of. Or that old lady has horrible taste.
  • AP
    Andrew Parish
    Nov 19, 2025
    5.0
    Staff are amazing, our family has gluten issues and they are so accommodating, they make everything in a separate station and sanitize the area and make everything separate so there is no cross contamination they were so nice and helpful in this matter. My child asks to go here all the time now because they made their experience so great.

Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

Does Five Guys offer delivery?

As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.