Dunkin'

Reviews

• SS

  Snc

  Feb 20, 2026
  1.0
  They are very rude at this Dunkin and they never get the order correct, seriously how do you mess up every time on a mobile order ,you literally have to read the directions of the drink and whatever food you get , let’s say if you get a coffee with cream and a wake up wrap and two donuts , you get to the window and they give you the coffee and wake up wrap but they forget the donuts and when you tell them they give you an attitude and when you go to drink the coffee it’s a black coffee they forgot the cream or if you get a iced drink with 4 milk and 3 of the swirl flavors and you get it and it barely has milk and they put in the unsweetened flavors and the drink taste bad and when you tell them they give you an attitude. They really don’t care at this Dunkin they are only there for a paycheck.
• DY

  dray Y

  Jan 12, 2026
  1.0
  I don’t usually write bad reviews as i myself work in the food industry and know it can be difficult at times but everytime i come to this location i have a terrible experience. For some reason they can never get my order right and i genuinely just think its an issue of not wanting to work. Today I went for a simple plain bagel with veggie cream cheese, not only did i not get the veggie cream cheese but they literally just put a slither of cream cheese on it, no joke there was like half a teaspoon on cream cheese on it. I ordered at drive thru and at first glance i did notice the worker taking my order on her phone. I didnt think much of it but after having another bad experience it makes sense to me that these workers simply just do not care. I went back inside after driving 15 minutes back to the location to get a refund and the lady that took my order at drive thru was at the register and i voiced my concern that id like to speak with a manager for a refund and showed her my bagel. Her response was calling the manager while scrunching up her face at me, ok whatever, i dont understand the attitude when she clearly saw the bagel was not to be sold like that. Lucky the manager helped me out and the experience wasnt bad because i was being super nice about it, but the whole vibe was just off!! This location is just attitude and workers who dont want to work there, i get it, no one wants to work but atleast try!! or fake it until you make it because people are spending their real money here. Will not be coming back to this location at 7645 Oswego Rd.
• BM

  Bonnie Martin

  Jan 8, 2026
  3.0
  Nothing special
• SR

  Suria Rahimi

  Jan 6, 2026
  1.0
  Everything’s not fresh and taste is not good
• BW

  Betheny Witherell

  Nov 16, 2025
  1.0
  The worst Dunkin around. Ordered twice from here by mistake (I live near 3 and the addresses are similar when I order online), the first time I ordered 3 Boston cream and 3 Kreme delight donuts and the kreme delights had absolutely no filling. I was so happy when they swapped out vanilla cream and headlights and replaced them with the kreme delights because I have a sweet tooth and frosting filled donuts really do it for me. The Boston cream had very little filling. The second order being not even 12 hours earlier, my cat passed away and my boyfriend ordered me donuts while I was sleeping and again they looked like absolute garbage with lack of filling, like not even a 1/2 teaspoon, and they tasted stale! No wonder Donuts was dropped from the name, at least at this location. A sweet treat would have been some kind of comfort to me after the loss of my cat and my boyfriend chose YOU and YOU SUCK SO BAD AT BEING A BUSINESS. People are return customers because it’s an experience and creates memories or it’s just great products but you failed. Not only are your prices justifying spending my money at Wegmans for donuts but it’s insulting when I don’t even get a close to quality item.

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