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Brand Certified

Chipotle Mexican Grill

3.9
(876 reviews)

About

Mexican Restaurant
Chipotle Clay is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
3852 State Route 31, Liverpool, NY
13090, United States

Hours

Reviews

3.9
876 reviews
5 stars
428
4 stars
201
3 stars
79
2 stars
49
1 star
119

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted consistently poor customer service, with staff being rude, inattentive, and unprofessional.

Food Quality

Customers frequently reported issues with food quality, including small portion sizes, missing ingredients, and unsatisfactory taste.

Cleanliness

The restaurant was often described as dirty and unkempt, with complaints about unclean tables, floors, and food preparation areas.

Order Accuracy

Many customers experienced problems with incorrect orders, missing items, and overall disorganization in fulfilling orders.

Availability of Ingredients

Customers noted that the location frequently ran out of key ingredients, impacting their meal choices.
  • AM
    Abigail Marie
    5 days ago
    1.0
    the service at this location was awful , the girl working the line was extremely rude and was rolling her eyes to multiple customers, wasnt paying attention to the people who were trying to make their food. potion sizes were awful . the store was a complete mess
  • AR
    Antonio Rodriguez
    Feb 24, 2026
    1.0
    Me and my girlfriend when in around 14:20. As she was trying to place a order I was helping her decide and the very rude lady told me to be quiet and said “we’re making a burrito” as she was done saying that when she finished the burrito she told her that “I hope he’s paying for this” after I said we’re together. As I responded with “I pay for everything” when our food was done and about to pay. I asked if there was a military discount because it ended up being around $35, she responded with “there is not one but there is a police, which I said I’ve been getting one here for a very long time with different cashiers but she said “yea they aren’t me” overall very degrading to be told to be quiet infront of my woman than being told that I hope I’m paying for all of this. Terrible experience do not recommend at all.
  • RH
    Riley Hogan
    Feb 20, 2026
    1.0
    Lazy workers who are either chatting or doing nothing. Pick up orders are never ready at the time they say they will be ready by. Staff is also rude and anytime you ask for something they have an attitude. There’s always a wait… even when it’s slow despite having more than enough workers. Avoid this location.
  • MM
    Mehm97
    Feb 13, 2026
    1.0
    I order from this chipotle online multiple times and every single time it’s the same thing, I order double protein (that I pay extra for) and extra rice and beans and veggies, every single time they refuse to fill the bowl up, this was the last time, not only was there barely any veggies or rice but they barely even put in any protein let alone EXTRA like I paid for, idk what they’re doing but it’s been a horrible experience here cause every time it’s the same thing.
  • LW
    Lone Wolf
    Feb 8, 2026
    2.0
    I walked in there was one person ahead of me by the time anybody came out to prepare our foods there was a line of eight behind me once I was able to get my food I went to the dining area which I found was very unclean tables had not been wiped off there was food on the floor it was food on the tables food on the seats I did successfully find one table that was safe to sit at I think they really need to get better with taking care of their dining area

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill in Clay specialize in?

Chipotle Mexican Grill offers customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the operating hours of Chipotle Mexican Grill in Clay?

Chipotle Mexican Grill in Clay is open every day from 10:45 AM to 10:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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