Baskin-Robbins

Reviews

• TW

  Thomas Wilhelm

  Nov 6, 2025
  1.0
  Ordered two sundaes from this Baskin Robins, two nights in a row from DoorDash. BOTH night the CARELESS employees have “forgotten” my toppings. Being the second night this happened I decided to call the store just to inform them they maybe missing the section for extra toppings on customers orders. When I called I was greeted with a VERY RUDE “HELLO?!?” I’ve worked in customer service for 15 years and I have NEVER had someone answer the phone in that way when a paying customer is calling . After explaining my issue, which could have had a very simple solution. The RUDE employee without hesitation or saying a single word hung up on me . Never again will I given this location my business. The owners of this store should definitely hire better representation for their stores instead of giving their money to that trash they have working there. Do yourself a favor and give your money to the new ice cream shop on wellwood ave they’re FANTASTIC.
• LG

  Lee Gee

  Jul 27, 2025
  1.0
  I understand the world is a different place today than it used to be. However, I still don't think that serving ice cream should be all that complicated. We literally repeated our order 7 times which was simply 2 scoops in a cup, 2 scoops in a cup and one scoop on a cone. So if that's something that confuses you, maybe you shouldn't work serving ice cream. I don't put anyone down for having an honest job. But when an elderly man customer walks into the store and he is completely ignored, there's something wrong with the world today. The 2 girls working behind the counter, we're dressed completely inappropriately. Looking like they were ready to go. Sit on a park bench somewhere and hang out. Their outfits should have definitely been more professional and classier. The fact that they couldn't understand that the scoop request was mind-blowing and makes you wonder what will happen to them in their future. Are they gonna be serving ice cream at 50 years old? And still not understanding 2 scoops in a cup. It's scary. They were so completely incompetent and looked so trashy. The owner of this store should really consider hiring classier, looking girls and dressing more up to scale professionally and um, up definitely more intelligent people. I actually feel badly for them, because I don't think they have much of a future in regard to anything that requires competency or class in this lifetimeI actually feel badly for them, because I don't think they have much of a future in regard to anything that requires competency or class in this lifetime. Thanks for the ice cream, but we will not be coming back again. That was embarrassing and a nightmare. EW
• DD

  Dawn

  Jul 25, 2022
  1.0
  If you like warm ice cream in a stale cone, then the Lindenhurst store is for you! Sundae was a hot mess. Half scoops of ice cream that started off in one cup and was dumped into another. Perhaps you could train your employees on sanitary procedures. Its pretty disgusting to watch someone wash dirty containers and use her same dirty, wet, ungloved hands to make an order. Do yourself a favor and walk the extra block to Carvel.

Frequently Asked Questions About Baskin-Robbins