Wendy's

3.9
888 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
3595 Hempstead Turnpike, Levittown, NY
11756, United States

Hours

Reviews

3.9
888 reviews
5 stars
424
4 stars
217
3 stars
108
2 stars
39
1 star
100

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, including managers who refused to assist customers or provide their names.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and problems with drive-thru service.

Cleanliness

The dining area and facilities were frequently described as dirty, with complaints about sticky floors and unclean tables.

Food Quality

While some customers enjoyed the food, others noted that it was often served cold or not prepared properly.

Pricing Issues

Several reviews mentioned confusion and dissatisfaction regarding pricing, especially with coupons and extra charges for sauces.
  • ED
    Ellie Dwyer
    Nov 8, 2025
    1.0
    I went through drive thru, and off the bat the cashier was really rude and pretty sure he was the manager, so a little surprising. That's besides the point I asked for a plain crispy sandwich and it came with everything on it. he also asked me for any sauce which I did and he gave me nothing. shoutout the manager great customer service wonder how your employees act based of that.
  • DD
    Duaa
    Nov 3, 2025
    1.0
    went in for breakfast but no one was wearing gloves while handling the food and were touching different surfaces/money. ended up not eating
  • NT
    Natalie Tobin
    Oct 20, 2025
    2.0
    I usually go to this Wendy's but the last time I was there i order my meal on the app and I asked for ranch for my chicken sandwich, they gave me such a problem about the charge for sauce - i was unaware of the change i was asking for more than one and it says the first sauce packet is on them the guy working finally gave to me, and was giving me an attitude i will never go to this location again i will go elsewhere
  • GG
    GB Goodies
    Oct 11, 2025
    1.0
    We go to Wendy's often, and this was the WORST experience ever. We had two coupons for the kid's meals for $1.99 each, but because it was after 9:00 PM, they tried charging us a higher price. Basic math shows us that two kid's meals at $1.99 each should be $3.98 plus tax, which would be around $4.50 including tax. First they tried charging us over $6 for both meals, then the manager came over, and she tried charging us $5.20 for both meals. She said that the computer bases the discount on the discounted price of $2.99 per meal, which is their special offer before 9 PM. But because it was about 9:10 PM, the computer couldn't calculate the discount properly based on the regular price. We kept explaining to the manager that $1.99 x 2 = $3.98 plus tax, but she said that $5.20 was the best she could do. She refused to fix it, and even threatened to call the police because we wouldn't accept her overpriced final decision. In addition, we had a previous meal that we had purchased just prior to this one that had used an app coupon for Free Fries. She gave us our money back for that meal, but stole our coupon for the Free Fries because it never reappeared on the app after the refund, so we couldn't even go to a different Wendy's location. The manager refused to give us her name and a corporate phone number. She told us to find it ourselves. Several other employees joined in with the manager, refusing to honor the coupons, telling us to leave, and threatening to call the police. I hope Wendy's has a video of the incident for corporate to watch so they can see that we were not rude to them, but they were extremely rude to us. We left with no food, a missing app coupon, a threat of calling the police, and a whole lot of anger and aggravation. If this is how Wendy's treats their customers, we will NEVER go back to that Wendy's again, and might even stop going to Wendy's everywhere.
  • A2
    Active 247365
    Oct 3, 2025
    1.0
    I ordered a #6, I asked for some honey mustard, the woman asked for 50 cents.. are you kidding me, they say only nuggets and tenders. I have fries. Well I guess ill go to bk and have it my way forget these people

Frequently Asked Questions About Wendy's

Is 3595 Hempstead Turnpike Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.