Dunkin'

3.9
1313 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Lawrence, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
299 Burnside Ave, Lawrence, NY
11559, United States

Hours

Reviews

3.9
1,313 reviews
5 stars
682
4 stars
254
3 stars
148
2 stars
64
1 star
165

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers reported rude and unhelpful staff, leading to a negative experience.

Order Accuracy

Frequent complaints about incorrect orders and missing items, indicating a lack of attention to detail.

Cleanliness

Multiple reviews highlighted unclean conditions in the restaurant and bathrooms, contributing to a poor atmosphere.

Speed of Service

Customers consistently noted long wait times and disorganization, especially during busy hours.

Product Availability

Several reviews mentioned items being out of stock or not available, leading to customer dissatisfaction.
  • BY
    Bill Yenna
    1 day ago
    5.0
    Great coffee & breakfast sandwich
  • AA
    Abdualbari Alghaithy
    6 days ago
    1.0
    Horrible service they will try to skip you if you still deciding on ur order the older lady literally started taking the order of the customer behind me
  • UR
    Udiel Reyes
    Nov 13, 2025
    1.0
    There was a guy with a long hair touching his nose and serving our coffee that’s disgusting
  • LM
    L M
    Nov 6, 2025
    1.0
    Horrible!!! I ordered a black coffee waited about 10 minutes and left without it..... Unless you have unlimited time stay away
  • RC
    Rene Colon
    Oct 15, 2025
    1.0
    Disappointing Experience – Not Worth Coming Anymore I’ve been coming to this location for a long time, and unfortunately, the experience has consistently gone downhill. The staff is consistently rude and impatient, making interactions unpleasant. They rarely get customizations right — no matter how clearly you ask, your order often comes out wrong. For example, I asked for less ice in my drink, and it was still packed with ice. I later learned that the manager supposedly instructs staff to charge extra for no ice, which seems unreasonable. Today, I ordered an iced caramel latte, and what I got looked and tasted like plain milk — no color, no coffee, nothing. When I ask for coffee to be added they insisted on charging extra instead of being understanding. So I asked for my money back. After all these years of being a loyal customer, it’s frustrating to see things change for the worse. It’s simply not worth coming here anymore. You’re better off driving a bit further to a different location with better service and consistency.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Lawrence, NY?

Dunkin' in Lawrence, NY operates 24 hours a day, 7 days a week.

Does Dunkin' Lawrence offer delivery services?

Yes, Dunkin' Lawrence provides delivery as well as curbside pickup services.