Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional.
Food Quality
Several customers reported issues with food quality, including raw chicken, cold items, and incorrect orders.
Wait Times
Many customers experienced long wait times in the drive-thru and for food preparation, leading to frustration.
Cleanliness
Some reviews mentioned cleanliness issues, particularly in the dining area and bathrooms.
Mixed Experiences
While some customers had positive experiences with food and service, these were overshadowed by negative feedback overall.
TP
Tom Peyton
Feb 13, 2026
1.0
Don't go after 1000pm at night thru the drive thru. After waiting for 10 minutes the woman at the drive thru asked what I wanted as if she was in a great hurray. She had the attitude that showed me she could care less about customers. Maybe she needs to work someplace else.
It's obvious ownership does care as they dont respond. Time to notify corporate headquarters.
KW
Kalie Weis
Feb 6, 2026
1.0
Don’t go here at night. You’ll wait at the microphone for 7 mins just for someone to even respond. It always happens when the dark skinned girl is there. She is absolutely miserable every time I go. She needs to either get a job she actually wants or needs to be fired. No one wants to go to get food and be given attitude the entire time. She gives attitude when ur ordering as if she doesn’t want the business and she basically throws the order at you at the window. This place needs to get better workers. Ones that actually have good customer service. This review is by someone who does CUSTOMER service
GL
Glynis Lyman
Feb 1, 2026
3.0
This location sold down on service. Use to be quick. But need patience if you in mood for Wendy's food.
CC
Corey Cherizard
Jan 28, 2026
5.0
I ordered baconator fries. Unbeknownst to me they were out of the cheese sauce. Instead of just sending it through. The team lead let me know and gave me the option to switch the item out. I opted for a refund instead of a substitution. I could see that they were busy with the drive through so I was very pleased that they were accommodating despite being busy. 10/10 would go again.
AB
Alonza Brown
Jan 22, 2026
1.0
After a 25+ minute wait, I got my food. I had a chicken sandwich, and it was obvious from the first bite it wasn't cooked. I see others have made the same complaint at this location. Save your money. Do not order chicken here.
What are the drive-thru hours at Wendy's in Latham, NY?
The drive-thru at Wendy's in Latham is open daily from 7:00 AM to midnight.
Does this Wendy's location offer breakfast?
Yes, Wendy's in Latham serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee and sides.
How can I place an order for delivery or takeout at Wendy's Latham?
You can order through the Wendy's app or at order.wendys.com by selecting the Latham location.
Is Wendy's in Latham open for dine-in and does it have drive-thru service?
Yes, this Wendy's location offers dine-in, drive-thru service, and delivery where available.
What payment methods are accepted at Wendy's Latham?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa at this location.
Where can I find Wendy's menu pricing and nutritional information?
Menu pricing and nutritional info can be found on Wendy's website or mobile app by selecting the Latham location and viewing each item.
How can I contact Wendy's Latham for feedback or questions?
You can call (518) 782-5488 or use the Wendy's Contact page online or live chat. There is also a Customer Satisfaction Survey available online.
What are some nearby places of interest around Wendy's Latham?
Nearby are New York State Public Employees Federation, Trustco Bank, Hampton Inn & Suites Albany-Airport, Dunkin', and Cumberland Farms, useful for errands or visits before or after dining.
Are there hotels near Wendy's Latham if I am traveling?
Yes, nearby hotels include Hampton Inn & Suites Albany-Airport and Hampton by Hilton, convenient for travelers who want a meal at Wendy's during their stay.
How can visiting nearby banks or offices complement a trip to Wendy’s in Latham?
With Trustco Bank and Maple Tree Funding nearby, customers can handle banking or mortgage needs and enjoy a meal at Wendy's conveniently in the same area.
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