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Wendy's

3.5
(650 reviews)

Business Details

(518) 782-5488

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1162 Troy-Schenectady Road, Latham, NY
12110, United States

Hours

Reviews

3.5
650 reviews
5 stars
205
4 stars
175
3 stars
116
2 stars
47
1 star
107

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional.

Food Quality

Several customers reported issues with food quality, including raw chicken, cold items, and incorrect orders.

Wait Times

Many customers experienced long wait times in the drive-thru and for food preparation, leading to frustration.

Cleanliness

Some reviews mentioned cleanliness issues, particularly in the dining area and bathrooms.

Mixed Experiences

While some customers had positive experiences with food and service, these were overshadowed by negative feedback overall.
  • TP
    Tom Peyton
    Feb 13, 2026
    1.0
    Don't go after 1000pm at night thru the drive thru. After waiting for 10 minutes the woman at the drive thru asked what I wanted as if she was in a great hurray. She had the attitude that showed me she could care less about customers. Maybe she needs to work someplace else. It's obvious ownership does care as they dont respond. Time to notify corporate headquarters.
  • KW
    Kalie Weis
    Feb 6, 2026
    1.0
    Don’t go here at night. You’ll wait at the microphone for 7 mins just for someone to even respond. It always happens when the dark skinned girl is there. She is absolutely miserable every time I go. She needs to either get a job she actually wants or needs to be fired. No one wants to go to get food and be given attitude the entire time. She gives attitude when ur ordering as if she doesn’t want the business and she basically throws the order at you at the window. This place needs to get better workers. Ones that actually have good customer service. This review is by someone who does CUSTOMER service
  • GL
    Glynis Lyman
    Feb 1, 2026
    3.0
    This location sold down on service. Use to be quick. But need patience if you in mood for Wendy's food.
  • CC
    Corey Cherizard
    Jan 28, 2026
    5.0
    I ordered baconator fries. Unbeknownst to me they were out of the cheese sauce. Instead of just sending it through. The team lead let me know and gave me the option to switch the item out. I opted for a refund instead of a substitution. I could see that they were busy with the drive through so I was very pleased that they were accommodating despite being busy. 10/10 would go again.
  • AB
    Alonza Brown
    Jan 22, 2026
    1.0
    After a 25+ minute wait, I got my food. I had a chicken sandwich, and it was obvious from the first bite it wasn't cooked. I see others have made the same complaint at this location. Save your money. Do not order chicken here.

Frequently Asked Questions About Wendy's

What are the drive-thru hours at Wendy's in Latham, NY?

The drive-thru at Wendy's in Latham is open daily from 7:00 AM to midnight.

Does this Wendy's location offer breakfast?

Yes, Wendy's in Latham serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee and sides.

Brand Certified Facts from Wendy's

This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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