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Sonic Drive-In

3.3
(3120 reviews)

Business Details

701 Troy Schenectady Road, Latham, NY
12110, United States
(518) 313-7698

About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Latham, NY. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 701 Troy Schenectady Road for the ultimate SONIC experience!

Location

Sonic Drive-In
701 Troy Schenectady Road, Latham, NY
12110, United States

Hours

Reviews

3.3
3,120 reviews
5 stars
985
4 stars
691
3 stars
503
2 stars
282
1 star
659

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported extremely slow service, long wait times, and staff being unresponsive or rude.

Food Quality

Many reviews mentioned poor food quality, including cold, overcooked, or incorrect orders.

Cleanliness

The establishment was described as dirty and poorly maintained, with unsanitary conditions noted by several customers.

Staff Attitude

Numerous customers expressed dissatisfaction with the attitude of the staff, describing them as unhelpful and unfriendly.
  • LC
    lowery cocke
    1 day ago
    1.0
    Paid 15 dollars for a bacon cheeseburger and bacon was damn near raw..awful awful
  • ND
    Nick Donovan
    4 days ago
    1.0
    Three seperate occasions, at three different times and somehow each time the place known for burgers and shakes, they are always out of ice cream for shakes.
  • TT
    Tony T
    Feb 25, 2026
    5.0
    Food was prepped fast and was good. The staff were nice. Better than average sonic experience.
  • BB
    Bridget Buff
    Feb 21, 2026
    1.0
    Waited 40 minutes for a mobile order just for some guy to come out and tell us the order was ready but we had to go to the window to pick it up. Literally came all the way out to tell us but couldn’t bring the food with him? Can’t review the food because we drove to the window, waited longer, and no one came to the window so we drove away. Horrible service. Everyone here including management needs to be fired
  • MC
    M C
    Feb 5, 2026
    1.0
    The absolute worst fast food restaurant I have ever been to. You can literally see people sitting on their phone inside who should probably be working but instead, your order is 20 minutes late. Figure yourselves out and get some employees with better attitudes. Maybe they’ll work faster.

Brand Certified Facts from Sonic Drive-In

This information is certified by Sonic Drive-In and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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