Dunkin'

3.9
244 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Latham, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
667 New Loudon Rd, Latham, NY
12110, United States

Hours

Reviews

3.9
244 reviews
5 stars
134
4 stars
45
3 stars
19
2 stars
8
1 star
38

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely rude and unprofessional behavior from employees, leading to a negative customer experience.

Food Quality

Several customers reported issues with food quality, including incorrect orders, burnt items, and stale products.

Service Speed

Many customers experienced long wait times, particularly during busy hours, leading to frustration.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and efficiency, as well as the quality of coffee and donuts.
  • EA
    Emmanuel Amaya
    Jan 2, 2026
    1.0
    Bad hygiene by employees, place smells horrible I walked right out.
  • NN
    natalie
    Dec 25, 2025
    1.0
    extremely rude cashier, food was not good. probably one of the worst dunkins I’ve been to
  • AH
    Amar H
    Dec 24, 2025
    1.0
    Please turn online order. Expect to pick it up within 30 seconds when there got stuck in a line for 40 minutes. I would suggest if you in a hurry do not come to this place service sucks management sucks. You can’t have one person work overnight and when it comes early in the morning, there is no help. I give this place a one star for everything because waiting 20 minutes just to pick up a cup of tea and you can’t even cancel your order when you’re in the line or you can’t leave the line. It’s just very frustrating these days. Dunkin’ Donuts don’t even have good customer service so I will stay away from this place.
  • AR
    Angelica Ramirez
    Nov 23, 2025
    1.0
    Extremely rude employees. I went in not that long ago and the drive-thru man closed the window in my face while I was still talking. Looked like in a very bad mood. Tried saying have a good day after and he closed the window in my face again. Had to unlock my card because I had forgotten that It was locked and the guy gave me a unpleasant look. Horrible costumer service!
  • KB
    kenneth Billings
    Oct 9, 2025
    1.0
    Woman employee on morning shift is rude, spiteful, and shouldn’t be working in service

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Latham, NY?

Dunkin' in Latham, NY is open 24 hours every day of the week, from Monday through Sunday.

Does this Dunkin' location offer delivery and pickup services?

Yes, Dunkin' Latham offers both delivery and curbside pickup services.