Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
3.9
837 reviews
5 stars
399
4 stars
192
3 stars
87
2 stars
50
1 star
109
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times, poor service, and staff being inattentive or rude.
Cleanliness
Multiple reviews highlighted unsanitary conditions in the dining area and restrooms, with sticky floors and dirty tables.
Food Quality
There were numerous complaints about food being served cold, improperly prepared, or not meeting expectations, particularly with ice cream and blizzards.
Positive Staff Interactions
Some customers noted positive experiences with friendly and efficient staff, although these were overshadowed by negative experiences overall.
High Prices
Several reviews mentioned that prices were perceived as high for the quality of food and service received.
- DJDarneshia johnsonJan 5, 20261.0This is what I paid all that money for and it had no filling, jus two small strawberries 🍓
- ASAdria SluisNov 30, 20254.0My daughter and I each got mini, that's right MINI blizzard. And it was $13! That's insane! I won't be going there again!
- JJJenniferNov 20, 20254.0Blizzard was good as usual Reese’s peanut butter cup with chocolate ice cream and an Oreo blizzard Small cone as an appetizer lol
- MBMik BOct 3, 20254.0Surprisingly for a fast food stop.... this wasn't horrible. The burger was decent... the fries too and the ice cream sundae is always great!!! I got the hot fudge and the fudge was so chocolaty and perfect. Dairy Queen ice cream is always great.
- AWavme woogiesSep 29, 20252.0Came here halfway through a 4 hour drive, to find only 1 person working and 10 people already in line, with the worker just sitting on their phone. I ordered online before hand a whole 45 mins before and had to wait in the lobby for another 30, just to find out they don’t even have any ice cream other than chocolate. It’s a Dairy Queen?¿ Oh and after all of this they forgot part of my order and I had to ask for it. All with the ambience of children crying in the back because they didn’t have their ice cream.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill in Lancaster serve?
Dairy Queen Grill & Chill serves soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and ice cream cakes.
What are the operating hours of Dairy Queen Grill & Chill throughout the week?
The store is open Monday to Thursday and Sunday from 10:30 AM to 11:00 PM, and on Friday and Saturday from 10:30 AM to midnight.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, Dairy Queen Grill & Chill offers drive-thru service for convenient food and treat pickup.
Is Dairy Queen Grill & Chill family-friendly and suitable for children?
Yes, the location is family-friendly, welcomes children, and provides booster seats, high chairs, and restrooms.
Can customers order their food online or via a mobile app at Dairy Queen Grill & Chill?
Yes, customers can order online for pickup via their website and download the Dairy Queen app for exclusive deals and mobile ordering with rewards.
Does Dairy Queen Grill & Chill have outdoor seating available?
Yes, the restaurant provides outdoor seating for customers who prefer to dine outside.
Where is Dairy Queen Grill & Chill located?
It is located at 6711 Transit Rd, Lancaster, NY 14086, United States.
What are some nearby food and coffee places customers can visit before or after their meal at Dairy Queen?
Nearby options include Cracker Barrel Old Country Store for breakfast and brunch, Starbucks for coffee and snacks, and Quinn Steak & Lube for barbecue.
Are there entertainment options near Dairy Queen Grill & Chill for families and children?
Yes, nearby there are places like Regal Transit Center cinema and Kids Korner, a kids recreation and daycare center ideal for family outings.
Can customers visit nearby stores for shopping or vehicle needs around Dairy Queen Grill & Chill?
Yes, customers can visit nearby stores like Hobby Lobby for crafts and home decor, Basil Mitsubishi for car sales, and CARSTAR Eastern Hills for auto repair and towing services.