Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
3.9
834 reviews
5 stars
397
4 stars
192
3 stars
87
2 stars
50
1 star
108
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times, poor service, and staff being inattentive or rude.
Cleanliness
Many reviews highlighted unsanitary conditions in the dining area and bathrooms, with complaints about sticky floors and dirty tables.
Food Quality
Inconsistent food quality was noted, with complaints about cold or improperly prepared items, including melted ice cream and incorrect orders.
Positive Staff Interactions
Some customers praised individual staff members for their friendly and efficient service, despite overall service complaints.
Value for Money
Several customers mentioned that the prices were reasonable for the food and ice cream, although some felt it was becoming too expensive.
- JJJennifer4 days ago4.0Blizzard was good as usual Reese’s peanut butter cup with chocolate ice cream and an Oreo blizzard Small cone as an appetizer lol
- MBMik BOct 3, 20254.0Surprisingly for a fast food stop.... this wasn't horrible. The burger was decent... the fries too and the ice cream sundae is always great!!! I got the hot fudge and the fudge was so chocolaty and perfect. Dairy Queen ice cream is always great.
- AWavme woogiesSep 29, 20252.0Came here halfway through a 4 hour drive, to find only 1 person working and 10 people already in line, with the worker just sitting on their phone. I ordered online before hand a whole 45 mins before and had to wait in the lobby for another 30, just to find out they don’t even have any ice cream other than chocolate. It’s a Dairy Queen?¿ Oh and after all of this they forgot part of my order and I had to ask for it. All with the ambience of children crying in the back because they didn’t have their ice cream.
- RTRobert TintnerSep 28, 20255.0Great Blizzards if a bit extensive!
- NBNathan BakerSep 21, 20253.0If not for the cheerful service, I would have given 1-2 stars. The fries were cold and the hot fudge Sunday had VERY little hot fudge on it!
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill in Lancaster serve?
Dairy Queen Grill & Chill serves soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and ice cream cakes.
What are the operating hours of Dairy Queen Grill & Chill throughout the week?
The store is open Monday to Thursday and Sunday from 10:30 AM to 11:00 PM, and on Friday and Saturday from 10:30 AM to midnight.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, Dairy Queen Grill & Chill offers drive-thru service for convenient food and treat pickup.
Is Dairy Queen Grill & Chill family-friendly and suitable for children?
Yes, the location is family-friendly, welcomes children, and provides booster seats, high chairs, and restrooms.
Can customers order their food online or via a mobile app at Dairy Queen Grill & Chill?
Yes, customers can order online for pickup via their website and download the Dairy Queen app for exclusive deals and mobile ordering with rewards.
Does Dairy Queen Grill & Chill have outdoor seating available?
Yes, the restaurant provides outdoor seating for customers who prefer to dine outside.
Where is Dairy Queen Grill & Chill located?
It is located at 6711 Transit Rd, Lancaster, NY 14086, United States.
What are some nearby food and coffee places customers can visit before or after their meal at Dairy Queen?
Nearby options include Cracker Barrel Old Country Store for breakfast and brunch, Starbucks for coffee and snacks, and Quinn Steak & Lube for barbecue.
Are there entertainment options near Dairy Queen Grill & Chill for families and children?
Yes, nearby there are places like Regal Transit Center cinema and Kids Korner, a kids recreation and daycare center ideal for family outings.
Can customers visit nearby stores for shopping or vehicle needs around Dairy Queen Grill & Chill?
Yes, customers can visit nearby stores like Hobby Lobby for crafts and home decor, Basil Mitsubishi for car sales, and CARSTAR Eastern Hills for auto repair and towing services.