McDonald's

3.6
617 reviews
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Business Details

5965 Big Tree Rd, Lakeville, NY
14480, United States
(585) 346-2170
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5965 Big Tree Rd, Lakeville, NY
14480, United States

Hours

Reviews

3.6
617 reviews
5 stars
228
4 stars
153
3 stars
103
2 stars
57
1 star
76

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality are mixed; while some praise the friendly and helpful staff, others report slow service and order inaccuracies.

Cleanliness

Many customers appreciate the cleanliness of the restaurant, noting it as one of the cleanest McDonald's they have visited.

Order Accuracy

There are frequent complaints about incorrect orders, with several customers expressing frustration over receiving the wrong items.

Staffing Issues

Several reviews mention that the location is often understaffed, leading to longer wait times and inconsistent service.

Food Quality

While some customers find the food satisfactory for fast food, others report issues with cold or poorly prepared items.
  • MV
    Marchelle Vianese
    Nov 11, 2025
    2.0
    Just spent $60 for lunch today, for the grandchildren. I live 15 minutes away. I get home, missing from my order was fries and two Oreo Mcflurries, and a drink order not right. It never fails at the Lakeville McDonalds. I just should have looked in all the bags. I will have to do that, or just go inside and order the take out...so, I can physically go through the bags. If your paying $60, the food better be there. Ugh!
  • AS
    Aaron Shutt
    Nov 9, 2025
    5.0
    It was at night so pretty quiet
  • CP
    Carmen “{Redimida}2021” Pagan
    Oct 31, 2025
    5.0
    Fast service good people
  • SS
    SKV
    Oct 14, 2025
    5.0
    Honestly one of the nicest McDonald's that I've been to. It's always clean, the food is generally good as far as McDonalds goes, and I can't remember the last time they've gotten my order wrong. All around a solid place to stop for a quick bite.
  • MC
    Mariel Chenier
    Oct 6, 2025
    1.0
    Ordered twice, and both times they got it wrong, consistency is key, I suppose. Reached out to customer service, which was more of a disappearing act than anything else. I was promised a response months ago. As for the food? Arrived as cold as the customer service, which is saying something. If you're into mystery meals and radio silence, this place is a five-star experience.
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Lakeville, NY?

McDonald's in Lakeville is open 24 hours a day, seven days a week.

During what hours is the drive-thru service available at this McDonald's location?

The drive-thru is open from 5:30 AM to 11:00 PM Monday through Saturday, and from 6:00 AM to 11:00 PM on Sunday.