McDonald's

3.7
1133 reviews
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Business Details

174 Portion Rd, Lake Ronkonkoma, NY
11779, United States
(631) 467-8599
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
174 Portion Rd, Lake Ronkonkoma, NY
11779, United States

Hours

Reviews

3.7
1,133 reviews
5 stars
482
4 stars
225
3 stars
176
2 stars
75
1 star
175

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders, missing items, and overall dissatisfaction with order fulfillment.

Service Quality

While some reviews praised friendly and accommodating staff, numerous complaints highlighted rude behavior from employees and poor management.

Cleanliness

The restaurant received mixed feedback on cleanliness, with some customers noting it was well-maintained while others reported unsanitary conditions.

Food Quality

Customers expressed disappointment with food quality, citing cold items, overcooked food, and inconsistent preparation.

Mobile App Issues

Several customers experienced problems with the mobile app, including order mix-ups and delays despite ordering ahead.
  • CA
    Cristian Aguilar
    Dec 21, 2025
    1.0
    So I order through mobile app 10 min before i even leave the house. I get there wait in line as food isnt done yet. I wait at the window for 5 min then finally receive my order. To my suprise my mcrispy chicken strips i ordered are instead chicken nuggets but in the same box of the strips. I think this was done just to get me out of the line. Conspiracies. I only realize this as im home first and drive back. I stand in the cold near the door to get attention to no avail. I get back in my car and wait once again in a long line for my strips. For all this effort they give me just 3 strips the standard order. I miss the good old days where you could at least get a free fry order. What are you doing McDonalds?
  • DJ
    duakdv jsi
    Dec 17, 2025
    1.0
    I pulled a big chunk of hair from my burger, and from the reviews, this doesn’t look like the first time. Disgusting!!!
  • PG
    PJ G
    Dec 7, 2025
    1.0
    Another wrong order! Ordered on the app, confirmed with the person at the window, correct on the receipt, but still made wrong! Make sure you check everything before driving away because they screw up EVERY order.
  • JM
    Javier Mari
    Dec 6, 2025
    1.0
    Manager told us that the grills were turn off. They have no food. He said just to cancel the order and it would be reimbursed. Just to find out that it would take 1 to 7 days. Horrible service.
  • AW
    Adrianna Walsh
    Dec 4, 2025
    1.0
    Worst Mcdonald’s in the area!! I’m a big back I love my mcdonald’s. Every time I go the service sucks, the food is wrong or WAYYY too salty it’s my fault for coming back at this point. Ordering takes 10-15 minutes and they always rush you to leave before you can see they gave you the wrong food.
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Frequently Asked Questions About McDonald's

What are the regular business hours for this McDonald's location?

This McDonald's is open daily from 7:00 AM to 9:00 PM.

What are the drive-through operating hours at this McDonald's?

The drive-through is open every day from 6:00 AM to 3:00 AM.