McDonald's

3.7
1123 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
174 Portion Rd, Lake Ronkonkoma, NY
11779, United States

Hours

Reviews

3.7
1,123 reviews
5 stars
479
4 stars
225
3 stars
176
2 stars
75
1 star
168

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders, missing items, and poor attention to detail.

Food Quality

Several reviews mentioned cold or poorly prepared food, with specific complaints about fries being underfilled or items being stale.

Customer Service

Feedback highlighted a mix of positive and negative experiences with staff, including instances of rudeness and unprofessional behavior from management.

Cleanliness

There were multiple complaints about unsanitary conditions and cleanliness issues within the restaurant.

App Experience

Customers expressed frustration with the mobile app and drive-thru service, citing delays and issues with order fulfillment.
  • AA
    Alyssa A
    6 days ago
    1.0
    They are constantly forgetting items and it’s frustrating. I go just about every other Friday and get 3 Happy Meals amongst other items but the Happy Meal drinks are ALWAYS forgotten. I usually order on the app and go inside to pick up so I check my order right then and there…but always have to remind them about the milks since they are never in the bag or Happy Meal box. Last week I ordered and my husband picked up the order from the drive thru…guess what was forgotten? The milks again. I reached out to corporate because I’m tired of literally throwing my money away and they said this location would reach out to me…they never did
  • SS
    Stacey Simonds
    Oct 20, 2025
    1.0
    Fries were cold and horrible and then I open my Quarter Pounder and this is what I got. Disgusting, for what we paid I could have gone someplace better . Disappointed to say the least
  • AS
    Angelo Sauro
    Oct 18, 2025
    1.0
    Worst McDonalds ever not once has my order been correct twice they gave me the wrong order twice my kid reached in to start opening the bag before we realized it was not our order my kid opened the burger took fries they just put it back and sent it out drive thru I can’t not come to this location it’s my kids favorite one and it’s down the block 98 percent of employees are very nice people
  • FC
    Faizan Chaudhary
    Oct 14, 2025
    1.0
    Worst McDonald’s ever there is a Spanish lady who works in the night shift supervisor name is Cecilia v bad and rude attitude please someone fire her not have any respect for customer doing argument
  • CM
    Carlo M.
    Oct 5, 2025
    2.0
    This 2 star review is for the Mobile App Drive thru pick up. I had just downloaded the App that morning. Thinking it would be quicker because I was on a tight schedule. I placed my order in the App 15 min before I left the house as it’s only 3 minutes away. Get there, go to the drive thru speaker where I was asked for my code and to confirm my order. I was instructed to drive to window 1 where I was given my receipt, and instructed to go to the next window. At the next window I waited about 2 minutes before I was asked who I am, he confirmed my order and asked me to pull into spot #2. I asked, what was the point of ordering on the app if I have to wait for my order now? I was told, “It saves time at the drive thru”. I asked what time am I saving? The answer I got was…..”Trust me, it saves time, please pull in space #2”. Now, expecting to got some HOT, FRESH breakfast as I had to wait 10min for it, the food was warm at best as if it had been prepared 15 min ago. WHAT IS THE POINT OF ORDERING AHEAD ON THE APP? WHAT TIME DOES IT SAVE AND FOR WHO? I am deleting the app immediately after this review as I am convinced at this point it’s used to track you only under the guise of “Online Deals”

Frequently Asked Questions About McDonald's

What are the regular business hours for this McDonald's location?

This McDonald's is open daily from 7:00 AM to 9:00 PM.

What are the drive-through operating hours at this McDonald's?

The drive-through is open every day from 6:00 AM to 3:00 AM.