McDonald's

3.3
708 reviews
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Business Details

2174 Saranac Ave, Lake Placid, NY
12946, United States
(518) 523-3761
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2174 Saranac Ave, Lake Placid, NY
12946, United States

Hours

Reviews

3.3
708 reviews
5 stars
214
4 stars
160
3 stars
126
2 stars
62
1 star
146

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and long wait times.

Food Quality

Customers reported inconsistent food quality, with complaints about stale items and incorrect orders.

Cleanliness

Several reviews mentioned cleanliness issues, particularly with dirty tables and floors.

Operational Issues

Frequent complaints about locked doors during operating hours and staffing shortages affecting service.

Mixed Experiences

While some customers had positive experiences with quick service and friendly staff, many others reported negative experiences.
  • GA
    Gabby Archer
    Oct 27, 2025
    1.0
    Absolutely horrible. I wish I could give zero stars! I ordered two items via the McDonald’s app 30 minutes before the dining room closed. I arrived 5 minutes later once my order was “ready” and found the door was locked. There were employees inside. I went around in the drive thru. The manger I “spoke” with was highly incompetent and only said, “I’ll refund you.” Not a word more and the window was slammed in my face. How rude! Needless to say, I have not recieved my refund nor the food I had ordered. No explanation was made only garbage attitude.
  • HQ
    Hayden Quillan
    Oct 25, 2025
    1.0
    The drive thru worker was Very in competent and rude when we were trying to order and the customer service was extremely poor. On our way out of the drive thru we saw they had the doors locked and wouldn’t let people In with no notice identifying why.
  • BL
    Bernard Leung
    Oct 25, 2025
    1.0
    Walked in Saturday at 7pm. Doors were locked with a sign saying they're closing at 8pm due to staffing shortages. staff at the drive thru window refused to take my order because I didn't drive. My wife and I left frustrated. Why post an incorrect sign?
  • LG
    Laurie Goldman
    Oct 24, 2025
    5.0
    I went to the local McDonald's and had a great lunch. The employee told me that when I ask for a burger I should tell them not to add salt of seasonings. I'm a older lady who can't have extra salt. Very nice and helpful staff and management.
  • SS
    Sébastien
    Oct 12, 2025
    4.0
    The unsung heroes of Lake Placid and its main street chaotic dining. We've been coming to lake placid for about 5 years and dinner is always a chaos of have you booked 2 weeks in advance and are you ready to wait 45 to 1h45 in line if you miss the 5 minute window with/without kids and have had to go there. I hate to say it but this is a better bang for your buck than smoke signals.
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Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's at 2174 Saranac Ave, Lake Placid?

McDonald's in Lake Placid is open daily from 7:00 AM to 10:30 PM.

When is the McDonald's drive-thru service available?

The drive-thru is available every day from 7:00 AM to 10:30 PM.