McDonald's

3.3
717 reviews
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Business Details

2174 Saranac Ave, Lake Placid, NY
12946, United States
(518) 523-3761
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2174 Saranac Ave, Lake Placid, NY
12946, United States

Hours

Reviews

3.3
717 reviews
5 stars
218
4 stars
161
3 stars
126
2 stars
63
1 star
149

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, order mistakes, and rude staff interactions.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about cold, stale, or improperly prepared items.

Cleanliness

While some customers praised the cleanliness of the restaurant, others noted dirty tables and greasy floors.

Customer Experience

Mixed feedback on customer service, with some praising friendly staff while others experienced poor service and management.
  • KP
    Kiera Paliotta
    Jan 3, 2026
    5.0
    This is the best McDonald’s in New York. The manager, Steve Balboni, always cooks meat to perfection and makes sure all fries are in the bag.
  • TE
    Tommy East
    Dec 28, 2025
    1.0
    30min for a frozen coke and a fudge sunday. They forget the fudge in the sunday...
  • EG
    Ezra Greenwood
    Dec 21, 2025
    2.0
    cold fries, tough chicken, slow service.
  • FA
    Franklin A
    Dec 16, 2025
    5.0
    Super clean and the staff could not be nicer! 100% recommend.
  • KD
    Keith Dockens
    Dec 14, 2025
    1.0
    Went to this restaurant twice while up in NY for a tournament. First time they were extremely slow due to low staffing, no worries we get that. The nuggets were old, but we were already gone. Went again and gave them a second shot. Ordered our food on the mobile app. We waited for 20 minutes, seeing other people get their food that ordered after us (some of them also using the mobile app). We asked the manager, she said “they had to make it fresh, it will be right out.” It was right out, but it wasn’t fresh. All of the food was old. They forgot about us and just didn’t want to admit it. Again, not a big deal, but when I said something about my “fresh” fries being cold, what I got was “well, the sandwiches are new”. Nope, it wasn’t. Avoid and find other food.
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Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's at 2174 Saranac Ave, Lake Placid?

McDonald's in Lake Placid is open daily from 7:00 AM to 10:30 PM.

When is the McDonald's drive-thru service available?

The drive-thru is available every day from 7:00 AM to 10:30 PM.