Business Details
About
Mexican Restaurant
Chipotle Smith Haven Plaza is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.7
588 reviews
5 stars
280
4 stars
113
3 stars
49
2 stars
32
1 star
114
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Numerous reviews highlighted the restaurant's dirty conditions, including filthy tables, floors, and food stations.
Service Quality
Customers frequently reported poor service, including rude staff, long wait times, and issues with order accuracy.
Portion Sizes
Many customers complained about inconsistent and small portion sizes, often feeling they did not receive value for their money.
Food Quality
Feedback indicated a decline in food quality, with reports of stale ingredients, improperly cooked food, and overall dissatisfaction with taste.
Management Issues
Several reviews pointed to a lack of effective management, with employees appearing unmotivated and disorganized.
- SFSteve FordNov 1, 20252.0This place was a dump. Every table dirty. Both trash cans overflowing. My bowl was far smaller than it used to be, not even making it to the top of the bowl. I'll join the rest of the folks who visit Chipotle less. It's gone down hill no doubt
- BDBev DenisOct 24, 20251.0Who's managing this place?? It was terrible! I haven't eaten at this location in a long time. I remember it being good several years ago. Not the case anymore. The girl making the rice bowls looked completely miserable. The food station was messy. There were 3 people hanging out by the register to do the job of one person. Somebody should have been cleaning because the place was filthy!. As I walked out I realized how dirty the floor was. When I got home ( a five minute drive) I realized the food wasn't even hot. I warmed it up took a few bites and threw the rest out. This place is awful! Do yourself a favor...go to Cabo Fresh down the road.
- VMVincent MoranoOct 15, 20251.0If i have the time i would drive all the way to the selden location which im comfortable at because this location is just a mess. I got there at 945 they close at 11 and i look in the window they are mopping while im trying to order. Then i’m sitting at the counter for 5 minutes waiting for someone to even acknowledge me and now there is 3 people behind me also and they just keep cleaning like I’m not there. They looked very rushed and aggravated i felt uncomfortable ordering but they still had another hour and 15 minutes open. The food itself is always mixed the sour cream will be in the cheese etc. It will be all over the place and just look very messy and not appetizing. I rate everything a 1 star, and i avoid this location at all costs. They also gave me no utensils which they normally do but all they are worried about is closing when there still open. I also had an experience where i got stale rice so i had to bring it back and just get a refund since it’s like 11 dollars a bowl.
- CKChloe KimOct 4, 20252.0Portion size is too small and they were missing items from my online order
- RVRob VeselovskyOct 3, 20251.0Got home realized the order is wrong. Cannot call the store to speak to anyone about my order because the location doesnt anser the phones. They are telling me they are sending me an email without me giving them an email and i have no email received. So im just stuck at home with the wrong food and no one to help me.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at Smith Haven Plaza serve?
Chipotle Mexican Grill offers customizable Mexican dishes including burritos, bowls, quesadillas, tacos, and salads, made with responsibly sourced ingredients.
What are the operating hours of Chipotle Mexican Grill at Smith Haven Plaza?
The restaurant is open every day from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill at Smith Haven Plaza offer pickup and delivery services?
Yes, they provide both in-store pickup and delivery options for customer convenience.
Can I order Chipotle food online or through an app?
Yes, you can order online at https://order.chipotle.com/ or use the Chipotle app available at https://apps.apple.com/us/app/chipotle/id327228455.
How does Chipotle Mexican Grill ensure food quality and sustainability?
Chipotle follows "Food with Integrity" principles by using 53 real ingredients sourced from farms that practice humane and sustainable farming without artificial colors, flavors, or preservatives.
How can customers stay updated or connected with Chipotle Mexican Grill at Smith Haven Plaza?
Customers can follow their social media channels like Facebook, Instagram (@chipotle), Twitter (@ChipotleTweets), YouTube, Pinterest, or visit their website at https://www.chipotle.com.
What nearby places can I visit around Smith Haven Plaza after dining at Chipotle?
You can visit nearby spots such as Shake Shack Lake Grove for burgers, John Harvard's Brew House for pub-style food, or Oranjeboom brewery and bar for drinks.
Are there any grocery stores near Chipotle Mexican Grill in Smith Haven Plaza?
Yes, nearby grocery stores include Trader Joes, Whole Foods Market, and Lake Grove Commons, perfect for additional shopping needs.
What are some clothing stores near Chipotle where I can shop?
Close to Chipotle, you can find clothing stores like Old Navy, Avenue, and Men's Wearhouse offering a variety of apparel options.
Where can I find healthcare or urgent care services near Chipotle Mexican Grill?
Northwell Health-GoHealth Urgent Care is nearby for any medical needs or emergencies while visiting the area.