Business Details
About
Mexican Restaurant
Chipotle Smith Haven Plaza is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.7
598 reviews
5 stars
282
4 stars
113
3 stars
49
2 stars
35
1 star
119
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with issues such as cold food, undercooked rice, and poor ingredient proportions.
Service Issues
Many reviews highlighted poor service, including rude staff, long wait times, and mistakes with orders.
Cleanliness
Numerous customers expressed concerns about the cleanliness of the restaurant, citing dirty tables and unsanitary conditions.
Portion Sizes
Several reviews mentioned that portion sizes were too small and inconsistent, leading to dissatisfaction with value for money.
- ELErica LeeDec 27, 20251.0They kept messing up my online orders. There's always something missing in my order.
- KMKhush MehtaDec 20, 20251.0I’m very disappointed with my experience at this Chipotle. I am vegetarian, and when I went to order yesterday, I watched the employee use the same thermometer in the meat items and then immediately dip it into the vegetarian food without sanitizing it. They only wiped it with a napkin, which does nothing to prevent contamination. This is a serious food safety concern. Vegetarian customers should not have meat products introduced into their food due to improper procedures. I could not order anything because I did not feel safe eating food that had been cross-contaminated. I hope management takes this seriously and trains staff to properly clean tools between ingredients. Until this is corrected, I cannot return to this location.
- RARaabia AhmedDec 16, 20252.0You see the employees getting at eye level with the food to measure out teeny tiny unsatisfying portions. When they were almost out of black beans they put in as much as they could scrape out (not much) instead of waiting for the next batch. It’s fresh and flavorful but you’re left wanting when they put in too little of some items. There should also be more guac for it costing $3. I usually get a sofrita bowl. And there were barely sofritas in it. My first time back to Chipotle in a very long time, I thought they would’ve improved, not gotten worse.
- NTNikki TorrettaDec 12, 20252.0I genuinely believe Chipotle is running a social experiment called “How Many Times Will Someone Give Us Another Chance.” Every visit feels like the employees are in a silent protest. Ingredients are mysteriously “out” despite being right there, substitutions are made without consent (congrats on the surprise fajita-only section of your burrito), and asking for what you actually ordered feels like a personal attack. You can practically hear the resentment being folded into the tortilla. And the burrito itself? A structural nightmare. Instead of a balanced bite, you get a rotating tasting menu: one bite is 100% rice, the next is a rogue mouthful of sour cream, then suddenly it’s all beans like you unlocked a bonus level. Never all the ingredients together. Never peace. I don’t know who’s in charge of burrito distribution strategy, but it’s clear the goal is chaos. I leave every time confused, slightly hungry, and wondering why I thought this time would be different. Yet here I am… writing this review… knowing full well I’ll probably be back in three weeks.
- JPJay ParikhDec 12, 20255.0I went there, and the employees were so friendly. Just came back from the La fitness and only had my phone on me, and Apple Pay wasn’t working when checking out to pay. The worker was so nice and told me it was on the house even when I offered to give my info and pay next time. Great people and great vibe!
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at Smith Haven Plaza serve?
Chipotle Mexican Grill offers customizable Mexican dishes including burritos, bowls, quesadillas, tacos, and salads, made with responsibly sourced ingredients.
What are the operating hours of Chipotle Mexican Grill at Smith Haven Plaza?
The restaurant is open every day from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill at Smith Haven Plaza offer pickup and delivery services?
Yes, they provide both in-store pickup and delivery options for customer convenience.
Can I order Chipotle food online or through an app?
Yes, you can order online at https://order.chipotle.com/ or use the Chipotle app available at https://apps.apple.com/us/app/chipotle/id327228455.
How does Chipotle Mexican Grill ensure food quality and sustainability?
Chipotle follows "Food with Integrity" principles by using 53 real ingredients sourced from farms that practice humane and sustainable farming without artificial colors, flavors, or preservatives.
How can customers stay updated or connected with Chipotle Mexican Grill at Smith Haven Plaza?
Customers can follow their social media channels like Facebook, Instagram (@chipotle), Twitter (@ChipotleTweets), YouTube, Pinterest, or visit their website at https://www.chipotle.com.
What nearby places can I visit around Smith Haven Plaza after dining at Chipotle?
You can visit nearby spots such as Shake Shack Lake Grove for burgers, John Harvard's Brew House for pub-style food, or Oranjeboom brewery and bar for drinks.
Are there any grocery stores near Chipotle Mexican Grill in Smith Haven Plaza?
Yes, nearby grocery stores include Trader Joes, Whole Foods Market, and Lake Grove Commons, perfect for additional shopping needs.
What are some clothing stores near Chipotle where I can shop?
Close to Chipotle, you can find clothing stores like Old Navy, Avenue, and Men's Wearhouse offering a variety of apparel options.
Where can I find healthcare or urgent care services near Chipotle Mexican Grill?
Northwell Health-GoHealth Urgent Care is nearby for any medical needs or emergencies while visiting the area.