McDonald's

3.7
1693 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5961 Rt 20, Lafayette, NY
13084, United States

Hours

Reviews

3.7
1,693 reviews
5 stars
653
4 stars
437
3 stars
297
2 stars
103
1 star
203

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude staff and poor service, with many experiences of long wait times and incorrect orders.

Cleanliness

The restaurant was often described as dirty, with unclean tables, floors, and bathrooms, leading to a negative dining experience.

Food Temperature

Many reviews mentioned that food was served cold or not fresh, impacting overall satisfaction.

Positive Experiences

Despite the negative feedback, some customers praised friendly staff and good service at times, highlighting that experiences can vary.
  • RS
    Raquel Seitz
    1 day ago
    1.0
    Unacceptable....clearly ordered 2 plain cheeseburgers, screen stated just cheese, label on burgers stated just cheese yet ketchup was all over both. Apparently you can't trust workers can follow directions and you have to open up your food before leaving.
  • SD
    Sarah Dormady
    5 days ago
    3.0
    Went at lunch time. The bathrooms were a tad cleaner than most McDonald's. The cashier was really nice. Our fries were fresh, but our nuggets were not. Overall it needed a good cleaning.
  • MM
    Michael McFall
    Dec 21, 2025
    1.0
    Been stoping here twice a week for 3 months now and was only served hot food like once. It's usually cold. Like not warm but cold
  • KG
    Kellie Gregory
    Dec 20, 2025
    3.0
    The women working the drive thru had an awful attitude because my boyfriend is sick so his voice is raspy and she was getting aggravated saying she couldn’t understand him even thought he was speaking perfectly clear she was just being a real biotech towards him because of it and was not so friendly with him. We ended up just pulling out of drive thru and leaving
  • RP
    Rushell Poore
    Nov 29, 2025
    5.0
    This was the best McDonald's I have been to in a long time. They were fast, friendly (yes in New York) and the food was hot and great. So literally 5 stars across the board.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in Lafayette, NY?

McDonald's in Lafayette, NY is open from 5:00 AM to 11:00 PM Monday through Wednesday and Sunday. On Thursday through Saturday, it stays open later until midnight or 12:00 AM.

What are the drive-thru hours at this McDonald's location?

The drive-thru is open from 5:00 AM to 11:00 PM Monday through Wednesday and Sunday, and from 5:00 AM to midnight Thursday through Saturday.