Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.2
966 reviews
5 stars
290
4 stars
198
3 stars
164
2 stars
69
1 star
245
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, including rude staff and long wait times for orders.
Food Quality
Customers reported issues with food quality, including cold items, incorrect orders, and undercooked food.
Cleanliness
The restaurant's cleanliness was frequently criticized, with reports of dirty floors and unsanitary bathrooms.
Order Accuracy
Many customers experienced problems with missing items or incorrect orders, leading to dissatisfaction.
Staff Attitude
Several reviews mentioned unprofessional behavior from staff, including being distracted and unhelpful.
- CJColt JohnsonNov 17, 20251.0So worried about drive through times instead of actual service and don’t get me started if you go inside you will wait 10-15 mins for food and I ordered it ahead of time
- MMMaisie MNov 12, 20251.0worst McDonald’s in Western New York
- ZHZimmerman HalcomeOct 30, 20255.0It what exactly what you'd expect.
- JAJunita AOct 18, 20251.0I won’t be back here at this time. I deleted the app. I just watched the manager tonight put her hands on a big order of fries for fries in a bag with her palm, touching the top of the fries. My fries are undercooked and my meat was horrible for my double cheeseburger. They were throwing they were nice food has went downhill and they contaminate in. I feel bad for the person that was behind me who had that big old order of seven cheeseburgers with those fries I would’ve told them, but I didn’t want confrontation people get mad when you don’t mind your business.
- TMTimothy McDonaldOct 14, 20251.0Took nearly 30 mins just to get our food, employees barley looked at us at the counter, 7 other people were waiting!
Frequently Asked Questions About McDonald's
What are the regular operating hours of the McDonald's at 1234 Abbott Rd, Lackawanna, NY?
The McDonald's at 1234 Abbott Rd in Lackawanna, NY is open daily from approximately 5:45 AM to 1:00 AM on weekdays and Sunday, and 24 hours on Friday and Saturday.
When is the delivery service available for this McDonald's location?
Delivery is available Monday through Thursday from 5:00 AM to 2:00 AM, on Friday and Saturday from 4:00 AM to 3:59 AM, and Sunday from 4:00 AM to 2:00 AM.
What are the drive-through hours for this McDonald's?
Drive-through operates from 5:45 AM to 1:00 AM Monday through Thursday and Sunday, and is open 24 hours on Friday and Saturday.
What ordering options are available at this McDonald's?
Customers can order via the McDonald's App, curbside pickup, delivery including same-day and no-contact delivery, as well as using mobile ordering and mobile offers.
What payment methods are accepted at this McDonald's?
Payment options include American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's location offer a drive-thru service?
Yes, this McDonald's location has a drive-thru service for convenient ordering and pickup.
Are there any nearby shopping centers close to McDonald's at 1234 Abbott Rd?
Yes, Abbott Road Plaza shopping center is nearby, making it convenient to visit McDonald's for a meal either before or after shopping there.
What healthcare facilities are near this McDonald's location?
Nearby healthcare facilities include the VA Clinic and Dr. Thomas Taylor chiropractic office, which customers could visit in conjunction with dining at McDonald's.
Are there other dining options nearby besides McDonald's?
Yes, Nikki's Family Diner, Teddy's Family Restaurant, and Danny Boy's Eatery are nearby restaurants offering a variety of cuisine options for customers to explore.
Where can I find the full menu and order online for this McDonald's?
The full menu is available online at McDonald's official site, and you can order via their delivery URL or the McDonald's App available on both iOS and Android devices.