Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported extremely poor service, including long wait times, rude staff, and unacknowledged orders.
Food Issues
Many reviews mentioned incorrect orders, missing items, and food quality concerns, such as cold or improperly prepared food.
Cleanliness
Several customers noted unsanitary conditions in the restaurant and bathrooms, contributing to a negative dining experience.
Staff Attitude
Customers frequently commented on the unprofessional behavior and lack of friendliness from staff, impacting overall satisfaction.
GS
Ginger Smierciak
4 days ago
1.0
Would give less if I could this place needs to be shut down cold fries big Mac was just tossed in the box not even together shake was gross
BB
Bo Of Buffalo!
5 days ago
1.0
I ordered 2 medium frappes and was given one large and one small. When I told the lady I ordered 2 mediums she told me “well that’s not what’s in my screen. I see a large and a small.” When I showed her my app with my order on it, she was quick to catch an attitude and said “yeah I know I see that” and when I said again “but I ordered two mediums” she responded “I gave you large and small it evens out and there’s no price difference” but see, it wasn’t about the price. It’s about the fact that these are for two different people, hence why I ordered 2 seperate drinks. She told me she’s not fixing it as there’s no change in prices and that I could seperate them at home. I understand it was late and she may have just wanted to go home, but same for me??? I just got off an 18hr shift at a hospital to come to McDonald’s and have my order be refused to be fixed. If they did not have medium cups, they could have just said that instead of arguing with me about a large and small, but she never once said anything about being out of mediums. Every time I come to this McDonald’s something is wrong, weather it be the food, the service, or just the place. As another example I came to McDonald after work and sat in the drive through for 20 minutes, no response. I pulled around, no one was at the window, so I drove up to the second to be told they were closed. It was 7:40 am by this time and when I pointed out that the paper on the wall says “5am” she slammed the window closed in my face so I went inside and ordered from the same women with the same attitude. This has got to be the worst McDonald’s in the area and I will no longer be purchasing food from here. It is utterly ridiculous how the employees act.
AW
Aryk White
Dec 26, 2025
1.0
I WAS THREATENED WITH ASSULT 4X BY A HOMELESS PERSON INSIDE, I TELL THE MANAGER AND SHE TELLS ME TO CALL THE COPS OR LEAVE, I TOLD HER CALL THE COPS THEN, THEN SHE TELLS ME I ALSO HAVE TO LEAVE AND SHE WAS CALLI V THE COPS!! I BOUGHT $35 IN FOOD AND HAD TO LEAVE BECAUSE THEY LET A DRUGGIE OFF THE STREET WHO DIDN'T BUY ANYTHING SIT INSIDE AND CHARGE HIS PHONE WHILE SWEARING TO HIMSELF10 MIN
TA
Tarek Algawani
Dec 20, 2025
1.0
Pulled up at 130am and got blank stares from everyone…. And I mean no one took my order. Checked closing and it said they there were open.
NB
Nadia Broccoli
Dec 2, 2025
1.0
Was in the drive thru for 30 and no one took my order. 4 cars in the second lane had passed me, I said hello multiple times at the speaker, and nothing. I’m not just gonna sit there, so I pull up thinking I can just tell them at the first window, and no one’s there. I felt bad for having to tell them so soon at the second window, but I didn’t really have a choice. So I tell the woman and explain why I just pulled up. She immediately had a horrible attitude, and was saying how she can’t take orders at the window, slammed the window in my face multiple times. I was super nice the entire time as well, offering to pull up or pull to the side. And how I understand the stress, as I also work in fast food. Than I just asked for a manager, and she said “we’re both busy” extremely rude. I get the stress and they are probably short staffed, but no need to take it out on costumers. I always come to this McDonald’s and they are very nice and quick. But this woman isn’t built to handle the fast environment. Currently pulled up, going on an hour🙃got me messed up over some grinch meals
What are the regular operating hours of the McDonald's at 1234 Abbott Rd, Lackawanna, NY?
The McDonald's at 1234 Abbott Rd in Lackawanna, NY is open daily from approximately 5:45 AM to 1:00 AM on weekdays and Sunday, and 24 hours on Friday and Saturday.
When is the delivery service available for this McDonald's location?
Delivery is available Monday through Thursday from 5:00 AM to 2:00 AM, on Friday and Saturday from 4:00 AM to 3:59 AM, and Sunday from 4:00 AM to 2:00 AM.
What are the drive-through hours for this McDonald's?
Drive-through operates from 5:45 AM to 1:00 AM Monday through Thursday and Sunday, and is open 24 hours on Friday and Saturday.
What ordering options are available at this McDonald's?
Customers can order via the McDonald's App, curbside pickup, delivery including same-day and no-contact delivery, as well as using mobile ordering and mobile offers.
What payment methods are accepted at this McDonald's?
Payment options include American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's location offer a drive-thru service?
Yes, this McDonald's location has a drive-thru service for convenient ordering and pickup.
Are there any nearby shopping centers close to McDonald's at 1234 Abbott Rd?
Yes, Abbott Road Plaza shopping center is nearby, making it convenient to visit McDonald's for a meal either before or after shopping there.
What healthcare facilities are near this McDonald's location?
Nearby healthcare facilities include the VA Clinic and Dr. Thomas Taylor chiropractic office, which customers could visit in conjunction with dining at McDonald's.
Are there other dining options nearby besides McDonald's?
Yes, Nikki's Family Diner, Teddy's Family Restaurant, and Danny Boy's Eatery are nearby restaurants offering a variety of cuisine options for customers to explore.
Where can I find the full menu and order online for this McDonald's?
The full menu is available online at McDonald's official site, and you can order via their delivery URL or the McDonald's App available on both iOS and Android devices.