McDonald's

3.2
966 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1234 Abbott Rd, Lackawanna, NY
14218, United States

Hours

Reviews

3.2
966 reviews
5 stars
290
4 stars
198
3 stars
164
2 stars
69
1 star
245

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff and long wait times for orders.

Food Quality

Customers reported issues with food quality, including cold items, incorrect orders, and undercooked food.

Cleanliness

The restaurant's cleanliness was frequently criticized, with reports of dirty floors and unsanitary bathrooms.

Order Accuracy

Many customers experienced problems with missing items or incorrect orders, leading to dissatisfaction.

Staff Attitude

Several reviews mentioned unprofessional behavior from staff, including being distracted and unhelpful.
  • CJ
    Colt Johnson
    Nov 17, 2025
    1.0
    So worried about drive through times instead of actual service and don’t get me started if you go inside you will wait 10-15 mins for food and I ordered it ahead of time
  • MM
    Maisie M
    Nov 12, 2025
    1.0
    worst McDonald’s in Western New York
  • ZH
    Zimmerman Halcome
    Oct 30, 2025
    5.0
    It what exactly what you'd expect.
  • JA
    Junita A
    Oct 18, 2025
    1.0
    I won’t be back here at this time. I deleted the app. I just watched the manager tonight put her hands on a big order of fries for fries in a bag with her palm, touching the top of the fries. My fries are undercooked and my meat was horrible for my double cheeseburger. They were throwing they were nice food has went downhill and they contaminate in. I feel bad for the person that was behind me who had that big old order of seven cheeseburgers with those fries I would’ve told them, but I didn’t want confrontation people get mad when you don’t mind your business.
  • TM
    Timothy McDonald
    Oct 14, 2025
    1.0
    Took nearly 30 mins just to get our food, employees barley looked at us at the counter, 7 other people were waiting!

Frequently Asked Questions About McDonald's

What are the regular operating hours of the McDonald's at 1234 Abbott Rd, Lackawanna, NY?

The McDonald's at 1234 Abbott Rd in Lackawanna, NY is open daily from approximately 5:45 AM to 1:00 AM on weekdays and Sunday, and 24 hours on Friday and Saturday.

When is the delivery service available for this McDonald's location?

Delivery is available Monday through Thursday from 5:00 AM to 2:00 AM, on Friday and Saturday from 4:00 AM to 3:59 AM, and Sunday from 4:00 AM to 2:00 AM.