Hannaford

Reviews

• TA

  Tara Albertson

  Jan 5, 2026
  5.0
  Quick prompt service when using pick up service
• GB

  Gerard Bradford

  Jan 3, 2026
  5.0
  Always a nice experience at Hannaford
• NH

  New Challengers Hobbies

  Dec 10, 2025
  1.0
  This supermarket is absolute trash. Choose any other market in a 20 mile radius for better results. Not only is it unorganized, but there's random workers always in the way and it never actually looks like they are working.
• SS

  Steve Simmons

  Nov 30, 2025
  1.0
  Can't believe that they don't have a customer service desk anymore. Ridiculous.
• BB

  Belinda

  Nov 16, 2025
  1.0
  The Hannaford on Ulster Ave in Kingston has gone SIGNIFICANTLY downhill. I remember when this used to be one of their best stores a few years ago. Then last year it began getting worse and this year it has become horrible. The store is absolutely filthy, even before the renovations began. The dairy cases are disgusting. There is mold, dried up spills, dirt, and grime all along and under the shelving in the center case where the eggs, juice, and milk are. The yogurt and cheese cases have black mold, spills, and dirt on the bottom shelf. These sections are beyond disgusting. The bathroom has mold and dust in the ceiling vents. The store has been under construction for months and is extremely difficult to shop in. Since the renovation began, product quality has become horrible. There are many expired, rotten, and spoiled foods on the shelves that aren’t being removed. Cases are dirty, floors are dirty, shelving is dirty, some items have dust or dirt on them, all the freezers are constantly leaking or breaking down. One day there were 3 broken coolers with nothing in them. The product selection keeps shrinking, many items they used to carry have disappeared or aren’t being carried anymore. Even the floor space of the store feels MUCH smaller and more cramped. Prior to the remodel, it was open and spacious but now it feels congested, crowded, and cramped. Usually remodels open up the space more but that’s not the case here. The staff and customers seem unhappy and stressed. Overall, this once good store has become an absolute nightmare. I have shopped in supermarkets while construction and remodeling has been ongoing (including other Hannaford stores) and I have NEVER seen a remodel so poorly managed like this store’s is. Even the Kingston Plaza remodel was better than this. I really hope it’s worth it in the end, because right now they’re losing many angry, frustrated customers. I’m not sure what has happened to Hannaford but the whole chain seems to be going downhill rapidly. They just redid the New Windsor store earlier this year and it came out beautiful. Yet they changed management quickly after, and the new managers are nowhere near as good as the previous one and have run the store down quickly. A real shame since it was just redone. Something needs to change at Hannaford because these stores are going downhill fast.

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