McDonald's

3.2
1566 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
339 Main St, Johnson City, NY
13790, United States

Hours

Reviews

3.2
1,566 reviews
5 stars
478
4 stars
284
3 stars
273
2 stars
147
1 star
384

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, leading to a negative customer experience.

Service Speed

Many customers reported extremely long wait times, often exceeding 20-30 minutes for orders, particularly in the drive-thru.

Food Quality

Several customers expressed dissatisfaction with the food quality, mentioning issues like incorrect orders, unappetizing food, and cleanliness concerns.

Staff Training

Feedback indicated a lack of proper training among staff, resulting in poor service and frequent mistakes with orders.

Atmosphere

The overall atmosphere was described as unclean and uncomfortable, with reports of dirty tables and unsanitary conditions.
  • SS
    Sherri
    1 day ago
    2.0
    Very upset the mobile code wouldn't work for a free item my order was screwed up , I was over charged multiple times now
  • RP
    Rich pressler
    Nov 9, 2025
    3.0
    Third mcdonalds in a row that didnt have milkshakes that day...if you cant make a milkshake when I want it ill go to sonic I instead...fine for all other reasons but the milkshake thing is always an annoying problem.
  • JF
    Junior Fernandez
    Oct 28, 2025
    1.0
    I'm posting this review based on my experience about 20 minutes ago. As many others have posted their reviews, I'm not the exception. I took my kids after school to get something quick to eat, but what we got was very UNPROFESSIONAL! The drive thru employee was very rude and condescending. Not only did my kids got to hear the rudeness and disrespect over the intercom, but also got to see a taste of how bad management is. Both the employee and manager refused to take my order when I was respectfully trying to defuse the situation. They either have to find a different job or be better trained at providing genuine customer service. What a shame and a bad taste! If you can avoid this location, please do so. Also, Owners, if you are truly reading this and want to keep your business afloat, please review and reconsider your staff. No business can last without true customer service and respect to the PAYING customers!
  • AD
    Anthony doyle
    Oct 27, 2025
    1.0
    so slow, ordered food through the app and when i showed up there were two people in the drive through waiting to make there order. We waited so long that people that showed up after me left. mind you not a word has been said on the system to let us know what’s going on, the guy waiting as i write this is questioning if they are even open. Yall need to do something about this
  • PR
    Professor Rivera
    Oct 19, 2025
    2.0
    If you are looking to patiently wait for a two-item order for over 45 min, this is the McDonald's for you. Also, if you dont like Smoothies or Frappes or cappuccino, you won't need to worry here because their machine is always on the fritz. Not sure if it's the staff, lack of, or management challenges, but this is by far the worst McDonald's in the southern tier. There was a point where it was the best on service, but they need to rework their franchise. Its not McDonald's worthy!

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Johnson City, NY?

McDonald's in Johnson City, NY is open 24 hours every day of the week.

Does this McDonald's location offer delivery and pickup services?

Yes, they offer curbside pickup, delivery, same-day delivery, and no-contact delivery services.