Chipotle Johnson City NY is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Multiple reviews highlighted the restaurant's poor cleanliness, with reports of dirty tables, floors, and unsanitary conditions.
Service Issues
Customers frequently experienced long wait times, incorrect orders, and rude staff, indicating significant service problems.
Food Quality
There were complaints about food being overly salty, poorly prepared, and missing items, leading to dissatisfaction with the overall food quality.
Staff Attitude
Many reviews noted that staff members were unfriendly or unhelpful, contributing to a negative dining experience.
Management Problems
Several customers pointed out issues with management, including understaffing and lack of oversight, which affected service and cleanliness.
AM
Angelina Murzova
Jan 5, 2026
4.0
The manager is super nice. She is very sweet and kind. I’ve been going to this chipotle maybe for like 5 months and never really had an issue. The portions are decent and the food tastes good. Sometimes the workers aren’t the nicest but that’s about it
AF
Andrew Fogle
Jan 4, 2026
1.0
Legit gave me food poisoning yesterday. Staff is friendly but the place is a disgusting mess.
EG
Em Goodlife
Dec 30, 2025
2.0
Rice was excessively salty & oily. Completely unnecessary.
AM
April Masters
Nov 30, 2025
2.0
This was a tiny, messy, Chipotle.
TM
tanya melnichuk
Nov 30, 2025
1.0
Spent over 25 minutes in line with no one up front making peoples orders because they’re backed up with restocking food-no good management/flow at this location at all.