McDonald's

3.6
2729 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
114-01 Sutphin Blvd, Jamaica, NY
11434, United States

Hours

Reviews

3.6
2,729 reviews
5 stars
1,080
4 stars
615
3 stars
415
2 stars
184
1 star
435

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted extremely poor customer service, with staff being rude, dismissive, and unhelpful.

Wait Times

Customers consistently reported long wait times, often exceeding 30 minutes for orders, both in-store and at the drive-thru.

Food Quality

Many customers complained about receiving cold or stale food, with several mentioning issues with order accuracy.

Cleanliness Issues

Several reviews pointed out unsanitary conditions, particularly in the bathrooms and overall restaurant cleanliness.
  • YA
    Yeasin arafat
    Jan 5, 2026
    1.0
    Behaviour not good
  • KB
    Kevin Bharat
    Dec 21, 2025
    1.0
    They’re service is very bad someone needs to report this company ASAP
  • ML
    Mikale Lewis
    Dec 10, 2025
    1.0
    Food is always old and dry an whoever works on the afternoon shift around 1pm is always nasty and rude to customers whether ordering in or waiting for mobile orders. They always take very long to have the food ready even when there isn’t anyone in the lobby. Always seem unwilling to help customers and get mad at yo even when you show respect. You guys need to check your staff immediately it’s sad how they work.
  • PQ
    Prince QB
    Dec 3, 2025
    1.0
    Cashier was extremely disrespectful for absolutely no reason. I politely addressed an issue with redeeming a coupon from the app and instead of providing assistance or simply stating that he doesn't know, this little disgusting employee became very rude and dismissive of my issue and "sashayed" off like I was not even a customer. I gave up on redeeming my coupon and just requested for my 2 cheeseburgers that were already ordered. Eventually the employee came back and stood in front of me announcing my order like I was not standing there waiting for it. Pretty much ignoring yet holding my order in his hands. He knew it was mine, but instead of giving me my food, he decided to be unprofessional and act like a little bottom trying to intentionally provoke me. I remained calm and requested to speak to the manager to complain about the entire issue from the extremely rude employee to the malfunctioning kiosk that prevented me from placing my order. I received the fries and drink because that was part of the coupon deal, however, my fries were cold and my drink was about 2/3 cup full. I chose not to address that because at that point, I was completely unsatisfied. I will not be returning to this location because no customer should be treated this way especially by a cashier who deliberately went out his way to disrespect customers instead of just doing his job. I however remained as respectful as I possibly could because I was raised to respect women. I honestly thought the employee was a female at first due to the dirty bonnet he had on his head. My apologies for not standing firm towards him man-2-man, but I guess I just didn't think I was interacting with one.
  • DD
    Drudacreator
    Nov 28, 2025
    5.0
    Just came to this McDonald's and had the new buffalo snack wrap and it was fire 🔥 could of had a bigger peace of chicken but the favor was nice with a lil spice 😋 customer service was great. I love when you can have a awesome conversation with a double hair net guy

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Jamaica, NY?

McDonald's at 114-01 Sutphin Blvd, Jamaica, NY operates 24 hours a day, 7 days a week.

Does this McDonald's offer drive-thru service?

Yes, this McDonald's location has a drive-thru open 24/7.