Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
2,710 reviews
5 stars
1,072
4 stars
613
3 stars
415
2 stars
184
1 star
426
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times, often exceeding 20-30 minutes for orders, especially in the drive-thru.
Order Accuracy
Numerous complaints about incorrect orders and missing items, particularly with online and delivery orders.
Customer Service
Feedback indicated a lack of professionalism and rudeness from staff, contributing to a negative customer experience.
Food Quality
Mixed reviews on food quality, with some customers noting cold or stale food, while others praised specific items like fries.
Cleanliness
Concerns raised about cleanliness, particularly in bathrooms and overall restaurant maintenance.
- NONur Osmani6 days ago1.0⭐️ 1-Star Review (Would give negative stars if possible) This McDonald’s desperately needs corporate intervention. The guy cashier is rude and arrogant, talking back to customers and acting annoyed just for doing his job. The lady managers are no better — they stand around chatting, ignore the line, and refuse to fix mistakes. Orders are constantly wrong, with missing items almost every time. Online orders aren’t made in order, causing long waits while staff stays confused. Meanwhile, delivery drivers get their orders early, even when customers who ordered first are still waiting. The kitchen is chaotic and unhygienic — food dropped and still used, no gloves, no care. This place needs a full management overhaul and a serious inspection. Avoid this location at all costs.
- IMImran MustafaNov 13, 20251.0Horrible manager horrible horrible customer service towards the bikers. I went there at 10:15 to order some food at the drive-through with my Uber Eats bike and the manager told me I can’t order this. McDonald’s needs better workers. The workers are extremely rude towards Uber Eats workers.
- VBVishnu BholaNov 6, 20251.0Worse customer service this place is the worse people working here get you waiting like hrs just to place an order in the nite.
- SDSally DeosarranOct 28, 20251.0They would take like 20 mins to give you one sandwich like seriously Poor service
- LKLeesha KoonjooOct 16, 20251.0Yesterday I ordered through the drive through and asked if there was 2 for $6 McGriddle deal. The cashier said no. I saw in the app it had buy one get one free and I was going to do that but then on the order screen it had a combo meal deal to get 2 of them with hash browns and drink. I decided to do that and asked first the teller if there is 2 McGriddles and she confirmed yes. I took my order from the drive through and went to work to see it was only one. I came back today thinking it’ll be an easy resolve only for the manager to tell me it was only one. I shared all this info and basically provided no resolution.
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's in Jamaica, NY?
McDonald's at 114-01 Sutphin Blvd, Jamaica, NY operates 24 hours a day, 7 days a week.
Does this McDonald's offer drive-thru service?
Yes, this McDonald's location has a drive-thru open 24/7.
Can I order delivery from this McDonald's?
Yes, delivery is available 24/7 with options like curbside pickup, same day delivery, and no-contact delivery.
What payment methods are accepted at this McDonald's?
You can pay with American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Is there a McDonald's app for ordering?
Yes, McDonald's has mobile apps available for iOS and Android to order conveniently.
What types of services does this McDonald's offer?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
What nearby restaurants can I visit before or after McDonald's?
Nearby restaurants include Little Caesars Pizza, Yummy Taco, Buffalo Wild Wings 'GO', Baskin-Robbins, Dunkin', Ebenezer, Texas Lone Star, Port Royal, and Crown Fried Chicken.
Are there any nearby beauty salons close to this McDonald's?
Yes, nearby beauty salons include Platinum Salon By Lema, Tiffany Hair Salon and Spa, Impressions Beauty Salon, Nabou African Hair Braiding, Maggie Nail and Spa, and Jenny Nails.
Which nearby pharmacies are located near this McDonald's?
Nearby pharmacies include Aduwa Pharmacy Corporation and Community Pharmacy, offering health and medical supplies.
How can nearby mobile phone stores help me while visiting McDonald's?
Nearby mobile phone stores like Metro by T-Mobile and Total Wireless can assist you with mobile connectivity and devices, helpful if you want to use McDonald's mobile ordering and offers.