Dunkin'

3.7
244 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Jamaica, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
13430 Atlantic Ave, Jamaica, NY
11419, United States

Hours

Reviews

3.7
244 reviews
5 stars
114
4 stars
41
3 stars
41
2 stars
9
1 star
39

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and incorrect orders.

Product Quality

Many customers reported issues with food quality, including stale donuts and poorly made drinks.

Cleanliness

Several reviews mentioned unsanitary conditions, including sightings of pests and dirty surfaces.

Order Accuracy

A significant number of customers experienced problems with incorrect orders, leading to frustration.

Positive Experiences

Despite the negative feedback, some customers praised friendly staff and good coffee.
  • ED
    Ekamjot Kaur Dhillon
    Nov 11, 2025
    1.0
    WORST DUNKIN EVER. THEY DONT COOK THE FOOD PROPERLY. IT IS NOT EVEN EATABLE, I GOT MY FOOD AND I HAD TO THROW IT ALL OUT BECAUSE I WAS NOT EVEN ABLE TO CHEW THE FOOD, THE DRINKS WERE NOT MADE RIGHT. THESE WORKERS SHOULD BE FIRED!!!!!!!!!!! I REQUEST A REFUND FOR ALL MY FOOD.
  • KK
    Kiranjot Kaur
    Nov 11, 2025
    1.0
    Worst Dunkin ever!!! The 2 Bengali ladies working in the morning did not care about our order and made it look like we were bothering them. We ordered 4 drinks and 4 food items and each one of them had an issue with it. They tried being nice but we tried avoiding going back because they sounded annoyed. Manager should definitely train their employees more on customer service since they have a lot of bad reviews.
  • TT
    tyjacky
    Nov 7, 2025
    1.0
    Believe the other reviews. This is hands down the worst Dunkin in existence. I don’t go to any Dunkin’s anymore due to many horrible experiences here. Coffee at this location is dreadful. Food here makes me feel sick. Doesn’t happen at any other location. I hope this location gets shut down before someone gets hospitalized from bad food.
  • AF
    Alex F.
    Nov 6, 2025
    2.0
    I live in the area, and have never written a review for this spot in all my years of tolerating it. I commute for work, and frankly I don’t go here enough for it to matter. I just think anyone ordering here should know not to order anything that requires more than pouring ingredients into a cup in sequence. Shakin’ Espresso? Looks just like a normal iced coffee. Iced Cappuccino? Looks just like a normal iced coffee. Macchiato? You guessed it. My theory is the training here kinda blows. I’ve never said anything to anyone because the location is convenient, which keeps these folks busy. It’s not worth it. But, if you’re particular about your drinks, please just go somewhere else. This location is for people on the run who just need caffeine. Oh, the food is fine.
  • CD
    Chrissy Dee
    Sep 6, 2025
    1.0
    Extremely poor experience and customer service. Ordered a drink off the menu, read the description of the drink clearly to the guy. He made the wrong drink, told him that’s not what I ordered. He then Proceeded to argue with me. From the start, he had a nasty attitude, like I was bothering him to place a drink order. I paid for my drink and left with nothing! I was appalled at his attitude and poor customer experience. I’m sure the money I paid and left without my drink won’t get him or his business far in life. Desperately in need of better employees and business ethics.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Jamaica, NY?

Dunkin' in Jamaica, NY is open 24 hours a day, 7 days a week.

Where is this Dunkin' location in Jamaica, NY?

It is located at 13430 Atlantic Ave, Queens, Jamaica, NY 11419.