Brand Certified
Dunkin'
3.3(376 reviews)
Certified by Dunkin' • Mar 01, 2026
Business Details
16910 Hillside Ave, Jamaica, NY
11432, United States
Certified by Dunkin' • Mar 01, 2026
(718) 658-1596
Certified by Dunkin' • Mar 01, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Mar 01, 2026
About
Certified by Dunkin' • Mar 01, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Jamaica, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Mar 01, 2026
Hours
Certified by Dunkin' • Mar 01, 2026
Reviews
3.3
376 reviews
5 stars
140
4 stars
73
3 stars
38
2 stars
17
1 star
108
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlight extremely rude and unprofessional staff, with many customers experiencing poor service and attitude from employees.
Order Accuracy
Many customers reported frequent mistakes with their orders, including incorrect items and poorly prepared food.
Coffee Quality
Several reviews mention that the coffee served is often watered down or lacks flavor, failing to meet the expected standards of Dunkin'.
Cleanliness and Environment
Customers noted issues with cleanliness and a disorganized environment, contributing to a negative dining experience.
Management Issues
There are complaints about poor management and lack of training for staff, leading to a chaotic service environment.
- AZAhmed ZiaFeb 7, 20261.0Horrible forget to add butter into the coffee. No sugar added
- ZCZaira ChowdhuryJan 23, 20261.0Horrible service, workers are extremely rude and condescending. No matter how simple the order is they always manage to mess it up. Whoever the hiring manager is needs to start hiring younger and competent workers. Pathetic.
- SKSmi KNov 4, 20251.0They're latte is straight up milk if u ask for an extra shot they refuse
- UAUmme AyanNov 4, 20251.0PLEASE STOP GOING HERE. THEY ARE EXTREMELY RUDE. A GUY NAMED ALI SCREAMED AT ME IN FRONT OF HIS MANAGER. ALL I ASKED WAS MY COFFEE DECAF AND HE SAID DONT COME TO THIS STORE YOU ALWAYS GIVE ME A HARD TIME. THE MANAGER SAID YOU CANNOT SAY THAT TO A CUSTOMER. HE SAID HE CAN. HE WAS RACIST BECAUSE I AM BENGALI AND SO IS HE SO HE ATTACKED ME VERBALLY IN BANGLA. LOOK AT THEIR REVIEWS! THE OWNERS DO NOTHING. SO STOP GOING HERE AND STOP PAYING BECAUSE THEY DESERVE TO BE SHUT DOWN FOR BAD CUSTOMER SERVICE. THEY DO THIS TO EVERYONE AND GET AWAY ALL THE TIME.
- MRMelody RamirezOct 31, 20251.0I’ve been here multiple times and every time I come the service is so bad I ask a question and they give an attitude I came to get a mobile order and it turns out they had given it to someone else and got mad at me for taking long they genuinely talk to you like if your wasting your time someone should genuinely do something about their service
Brand Certified Facts from Dunkin'
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Certified March 01, 2026Yext Knowledge Graph
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