Dunkin'

3.3
372 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Jamaica, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
16910 Hillside Ave, Jamaica, NY
11432, United States

Hours

Reviews

3.3
372 reviews
5 stars
138
4 stars
72
3 stars
38
2 stars
17
1 star
107

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlight rude and unprofessional behavior from staff, with many customers experiencing poor service and long wait times.

Order Accuracy

Many customers reported receiving incorrect orders, with frequent mistakes noted in food and drink preparation.

Coffee Quality

Several reviews mention that the coffee served is often watered down or lacks flavor, failing to meet Dunkin's usual standards.

Cleanliness

Customers expressed concerns about the cleanliness of the establishment, with some describing unsanitary conditions.

Staffing Issues

The location appears to be frequently understaffed, leading to long wait times and inadequate service during busy hours.
  • SK
    Smi K
    Nov 4, 2025
    1.0
    They're latte is straight up milk if u ask for an extra shot they refuse
  • UA
    Umme Ayan
    Nov 4, 2025
    1.0
    PLEASE STOP GOING HERE. THEY ARE EXTREMELY RUDE. A GUY NAMED ALI SCREAMED AT ME IN FRONT OF HIS MANAGER. ALL I ASKED WAS MY COFFEE DECAF AND HE SAID DONT COME TO THIS STORE YOU ALWAYS GIVE ME A HARD TIME. THE MANAGER SAID YOU CANNOT SAY THAT TO A CUSTOMER. HE SAID HE CAN. HE WAS RACIST BECAUSE I AM BENGALI AND SO IS HE SO HE ATTACKED ME VERBALLY IN BANGLA. LOOK AT THEIR REVIEWS! THE OWNERS DO NOTHING. SO STOP GOING HERE AND STOP PAYING BECAUSE THEY DESERVE TO BE SHUT DOWN FOR BAD CUSTOMER SERVICE. THEY DO THIS TO EVERYONE AND GET AWAY ALL THE TIME.
  • MR
    Melody Ramirez
    Oct 31, 2025
    1.0
    I’ve been here multiple times and every time I come the service is so bad I ask a question and they give an attitude I came to get a mobile order and it turns out they had given it to someone else and got mad at me for taking long they genuinely talk to you like if your wasting your time someone should genuinely do something about their service
  • OB
    Olivera Bryan
    Sep 22, 2025
    1.0
    The servers are very loud and rude .
  • IJ
    IFFAT JERIN
    Sep 11, 2025
    1.0
    Rude counter staffs, coffee quality bad

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' at 16910 Hillside Ave, Jamaica, NY?

Dunkin' is open Monday to Saturday from 5:00 AM to 9:00 PM, and Sunday from 6:00 AM to 8:30 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.