Dunkin'

3.3
311 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Jamaica, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
10962 Francis Lewis Blvd, Jamaica, NY
11429, United States

Hours

Reviews

3.3
311 reviews
5 stars
110
4 stars
62
3 stars
44
2 stars
15
1 star
80

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including long wait times, incorrect orders, and rude staff behavior.

Cleanliness

The store was frequently described as dirty, with reports of unsanitary conditions and lack of proper hygiene practices.

Product Availability

Customers expressed frustration over the unavailability of menu items, including stale donuts and missing ingredients.

Staff Training

Many reviews highlighted the need for better staff training, as employees often failed to follow instructions or provide adequate customer service.

Mixed Experiences

While some customers enjoyed their coffee and donuts, the overall sentiment was negative, with many stating they would not return.
  • LV
    Lyn V
    Nov 6, 2025
    2.0
    Since when does a cappuccino blast bring peanuts? Should be more careful. People are allergic.
  • LL
    Lilieth Lyons
    Nov 5, 2025
    5.0
    Fast service
  • KK
    Kim
    Aug 24, 2025
    1.0
    If I could give this location 0 stars, I would. I’ve lived in this neighborhood for over 15 years. I’ve given this location over 15 years to get it together and I’ve truly had it with them. If it’s not one things it’s always another. I usually always order through the mobile app and when I get there in person, nothing is ever made the way I requested it. When they run out of certain items, they don’t adjust the app accordingly to display which items are available and which are not. If the store hours are 5am-10am and I’m ordering through an app that shows all items are available, I should be able to place an order at any given time of day and receive what I ordered. I placed an order for munchkins and 5:30pm and the store closes at 10pm. I get there and they don’t have any munchkins or donuts available. If the store doesn’t close for another 5 hours, why aren’t more donuts being made? The one most thing the franchise produces, you don’t have any more of? And then have nothing to compensate and refused to provide a refund. Any drink I get is never made to standard or how I requested. Someone is always making a custom made drink how they feel like despite what was ordered. The entire store needs to be packed up and retrained. Cooperate needs to shut this location down. The service is beyond unacceptable at this point. If this was my first time trying Dunkin’ and it was this location, I would never visit another store again if this is what they offer in terms of service and consumer products. SHUT THE LOCATION DOWN IMMEDIATELY.
  • MK
    Misho Korgalidze
    Aug 12, 2025
    2.0
    Only one person serves everyone.
  • OM
    Ophelia McBean
    Aug 9, 2025
    5.0
    Clean friendly staff promp service 👌

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Jamaica, NY?

Dunkin' in Jamaica, NY is open from 5:00 AM to 10:00 PM Monday through Thursday and on Sunday, and from 5:00 AM to 11:00 PM on Fridays and Saturdays.

Does Dunkin' Jamaica, NY offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.