Dunkin'

3.7
346 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Jamaica, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
13801 Queens Blvd, Jamaica, NY
11435, United States

Hours

Reviews

3.7
346 reviews
5 stars
159
4 stars
63
3 stars
42
2 stars
21
1 star
61

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Many customers praised the staff for being friendly and accommodating, although some reported instances of rudeness.

Service Efficiency

Customers experienced mixed reviews on service speed, with some noting long wait times during peak hours and others appreciating quick service.

Order Accuracy

Numerous complaints were made about incorrect orders and staff not following directions, leading to customer dissatisfaction.

Cleanliness

Feedback on cleanliness was varied, with some customers noting clean conditions while others reported unsanitary practices.

Management Issues

Several reviews highlighted concerns about management, particularly regarding staff training and customer service quality.
  • VK
    Varsha Kamble
    Aug 20, 2025
    5.0
    The staff here is very friendly.
  • SK
    Sandra Kewla
    Jun 20, 2025
    5.0
    Always love my Dunkin!
  • SA
    Shafayet Ahmed
    Jun 6, 2025
    5.0
    Great place with very nice employees. The manager was very helpful
  • WB
    Wendy Boor
    Nov 11, 2021
    1.0
    You'd be better off going behind the counter and preparing your own coffee. 4 out of 5 times the coffee not prepared correctly. Busy location Understaffed-yes Untrained-possibly Greedy franchise owner? You decide
  • PR
    poonam rana
    Dec 9, 2020
    1.0
    I usually go this store because it is close but every time I go they messed my coffee. They don’t hear order clearly. If they don’t understand they should repeat the order. When I asked for 1 sugar in medium coffee they make it sweet and when I asked no sugar and still they make it sweet. They need to listen order carefully

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Jamaica, NY?

Dunkin' in Jamaica, NY is open daily from 5:00 AM to 10:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.