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Dunkin'

3.7
(720 reviews)

Business Details

18711 Jamaica Ave, Jamaica, NY
11423, United States
(718) 454-3501
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Jamaica, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
18711 Jamaica Ave, Jamaica, NY
11423, United States

Hours

Reviews

3.7
720 reviews
5 stars
314
4 stars
157
3 stars
102
2 stars
37
1 star
110

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Staff Training

Many reviews highlighted a lack of training among staff, leading to frequent order mistakes and misunderstandings.

Cleanliness

While some customers noted cleanliness, others reported unsanitary conditions and poor food handling practices.

Product Quality

Several customers expressed dissatisfaction with the quality of food and drinks, mentioning issues like lukewarm beverages and incorrect items.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their excellent service and noted positive experiences during their visits.
  • FM
    Fariya Mahmud
    Feb 14, 2026
    4.0
    We went night time, there was work 2 gay soo nice , food soo good
  • RB
    Rose Buffalano
    Jan 21, 2026
    1.0
    I literally just left the drive thru. The lady that took my order needs like metal help or something. Me and my boyfriend ordered one large and one medium Almond Iced Protein Matcha Latte. The lady asked me if I wanted sugar in it when I was ordering—first red flag. I said “No, I just want it the regular way you usually make it.” She said that it comes without sugar. I’m thinking now obviously that’s weird, I haven’t experienced this at other Dunkin’s. I’m thinking it may just be something this location does so I tell her to put sugar in them. This lady is going to come to the window with two DEFINITELY coffee lattes. I said ma’am. This is not a matcha latte. And she proceeded to have an argument with me about the fact that it WAS a matcha latte and that’s what the computer said and if I wanted anything else in it I had to ask for it. I said ma’am just give me my money back at this point. I had given her $15, 3 five dollar bills. She gave me back 4. $20. I guess that was an inconvenience fee or something. Thanks for that at least.
  • SJ
    Shaun Jagdeo
    Jan 19, 2026
    1.0
    Had the worse experience today. I spend over $40. I asked to use the bathroom then they told me it wasn't working. Minutes after a random lady came in didn't bought anything and they just gave her the key. So I waited for her to leave and I used the bathroom. Seconds after the worker started screaming at me that I cant use the bathroom. Im like you just let the other person in without a purchase. She then went on calling me names in her language. She even deliberately messed up my order. I ordered a coffee with almond milk She put whole milk. My friend is allergic. She then also messed up my mango pineapple refresher. She filled it with green tea and ice and only added about 4 tablespoons of the mango pineapple juice. I would not be there in the afternoon ever. Im there every morning and never had a bad experience. The afternoon workers are extremely rude. Not forgotten one of the workers wasn't dressed with the right uniform he had a hoodie and sweats on. And a homeless person who vomited on themself, he was just sitting there any they didnt do anything. Unprofessional!
  • FS
    Fluffle Star
    Jan 10, 2026
    1.0
    Ordered at 1:30pm on a Saturday, my drink wasn’t even nearly filled :(
  • GA
    Geordanio Adolphe
    Dec 23, 2025
    5.0
    They have a good rhum raisin Ice cream

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 18711 Jamaica Ave, Jamaica, NY?

Dunkin' is open daily from 5:00 AM to 11:00 PM at this location.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' offers both delivery and curbside pickup services for your convenience.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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