Chipotle Mexican Grill

2.3
266 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.

About

Mexican Restaurant
Chipotle Archer Avenue is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
14740 Archer Ave, Jamaica, NY
11435, United States

Hours

Reviews

2.3
266 reviews
5 stars
65
4 stars
21
3 stars
8
2 stars
15
1 star
157

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Numerous reviews highlighted consistently rude and unprofessional behavior from staff, with many customers expressing disappointment in their treatment.

Cleanliness

Several customers reported unsanitary conditions, including dirty tables and a messy dining area, contributing to a negative dining experience.

Food Quality

Feedback indicated issues with food quality, including poorly prepared items, incorrect orders, and unsatisfactory portion sizes.

Service Speed

Customers frequently mentioned long wait times for orders, both in-store and for delivery, leading to frustration.

Management Issues

Many reviews pointed to poor management practices, including inconsistent opening hours and inadequate staff training.
  • DD
    Deej
    1 day ago
    1.0
    The most ratchet establishment I’ve ever been to. Everyone was cursing. They don’t greet you and act as if you’re bothering them when wanting to order. And the manager is just as ratchet. Avoid this place at all cost.
  • RS
    rihanna SC
    Nov 13, 2025
    1.0
    This is the worseeeeeeee chiptole ever!! They can never get an order right, I just ordered on ubereats three items are missing that I paid for so now im eating a taco with only sour cream and cheese! Atp I think they hire people that cannot read and comprehend because no way the order is always wrong and I mean always! I work in the Er and everytime my co workers ordered there they be so upset so they stopped. Im never buying from that Chipotle again. If u thinking about buying food from there dont, save yourself headache
  • MM
    Mike
    Nov 6, 2025
    1.0
    The worst Chipotle in the area. Listen to the reviews, it will save you time and money
  • SR
    saqibur rahman
    Nov 5, 2025
    1.0
    I’ve honestly never experienced such poor service in my life. The staff were extremely rude — it was hard to believe how they behaved. I had been waiting patiently for my order, and after about ten minutes I politely asked if it was ready. Instead of responding nicely, their attitude was completely unprofessional and disrespectful. I was truly disappointed with the way they treated customers.
  • SG
    stephen garland
    Oct 8, 2025
    1.0
    Chipotle has good food but the team at this location is very rude everytime I go especially the cashiers!! they always give an attitude!! Whoever was working the online orders and cashier around 4:40pm-4:50pm Monday October 6 both those lady’s need to be fired!! Every time I’m come they have an attitude!! I got the new carne asada and the lady at the cashier charge me for chicken!! Any other person would walk out with that mistake but I called it out and the two lady’s tried to give me a refund and make me repay for the original price But the lady doing the online orders in the back started getting rude want wanted to charge me extra saying I got queso when I got sour cream on the side with the carne asada and that’s not extra!! I was calmly correcting her but she got rude and told me to “calm down I know how to do my job” when she the one giving attitude and was about to charge me extra for something I didn’t get!! Keep in mind they messed up and charged me for chicken!!! I was just correcting her and she was getting rude acting like she knew what she was doing so confidently!!! I’d never want someone to get fired but it’s almost been a year now since going to that location and every time I go it’s the same girls there that give attitude!! I know it’s a low income area and we have homeless problem around there and people can be harsh but I promise you no one was being rude to them these girls always have an attitude for no apparent reason!! Check your cameras whoever those two lady’s working on Monday October 6th around 4:40pm-4:50pm gotta go they always have an attitude problem and it’s disgusting at this point I had an annoying walk home because they wanna be rude and they was out of cheese!! I had to walk to the other chipotle location on Jamaica Ave and ask for cheese and the manager at that location was so nice and instantly gave it to me for free with a smile on her face!!! Unlike this location where they all wanna be nasty!! Talk about rude, sloppy and unprofessional they gotta go!!

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill on Archer Avenue offer?

Chipotle offers customizable fast-casual Mexican dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

Where is Chipotle Mexican Grill located on Archer Avenue?

The restaurant is located at 14740 Archer Ave, Jamaica, Queens, NY 11435, USA.