Chipotle Mexican Grill

3.6
1176 reviews
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Business Details

16002 Jamaica Ave, Jamaica, NY
11432, United States
(718) 658-4609
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Jamaica Avenue is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
16002 Jamaica Ave, Jamaica, NY
11432, United States

Hours

Reviews

3.6
1,176 reviews
5 stars
516
4 stars
235
3 stars
112
2 stars
60
1 star
253

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple customers reported that the restaurant was dirty, with overflowing garbage and unclean tables.

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, lack of assistance, and unprofessional behavior.

Food Quality

Customers frequently mentioned issues with food quality, including spoiled food, incorrect orders, and small portion sizes.

Operational Issues

Several reviews noted operational problems such as running out of menu items, broken equipment, and inconsistent service hours.

Pricing Concerns

Many customers expressed dissatisfaction with high prices relative to portion sizes and the quality of food received.
  • JB
    Jimmi Barcenas
    1 day ago
    1.0
    Got food poisoning from Chipotle at this Location… please reconsider from purchasing here.
  • LL
    lozylol
    Nov 14, 2025
    1.0
    Cheap chiptole, mad stingy with the food. The workers looking at you crazy for asking for double than quickly closing your bowl so you won’t complain. Then they don’t speak English.
  • MM
    Marta
    Nov 10, 2025
    5.0
    Speedy service and good portions. They definitely don’t skimp like other Chipotle locations.
  • CP
    Charlette Pusey
    Nov 2, 2025
    2.0
    Came here at 10:50am and the store is not open.
  • AH
    all hart
    Oct 9, 2025
    1.0
    I placed my order at 3:30pm. Someone stole our daughter's order. When we requested a courtesy water cup so we could hydrate ourselves, they denied us that. It took a whole hour and our daughter was in tears just to give us the wrong order! Very disappointed. College students in the area who look forward for a good bowl go to this Chipotle. Do better. No one apologized or offered any solutions when the staff said that my daughter's order was stolen.
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Frequently Asked Questions About Chipotle Mexican Grill

What is the address of Chipotle Mexican Grill on Jamaica Avenue?

Chipotle Mexican Grill is located at 16002 Jamaica Ave, Jamaica, Queens, NY 11432.

What are the opening hours of Chipotle Mexican Grill at Jamaica Avenue?

Chipotle Jamaican Avenue is open every day from 10:45 AM to 11:00 PM.