Dunkin'

3.4
263 reviews

Business Details

(718) 205-4440
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Jackson Heights, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
74-13 Roosevelt Ave, Jackson Heights, NY
11372, United States

Hours

Reviews

3.4
263 reviews
5 stars
109
4 stars
46
3 stars
26
2 stars
13
1 star
69

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff, inattentiveness, and lack of empathy towards customers.

Order Accuracy

Many customers reported issues with incorrect orders, including wrong items and preparation mistakes, leading to dissatisfaction.

Cleanliness

Several reviews mentioned unsanitary conditions in the store, including dirty tables and the presence of homeless individuals, making the dining experience uncomfortable.

Food Quality

Customers expressed disappointment with the quality of food, including burnt items and improperly prepared drinks.

Management Issues

There were complaints about unhelpful management and lack of accountability for service failures, contributing to a negative customer experience.
  • SS
    sulman sha
    Feb 7, 2026
    1.0
    They don't allow first responder to use the restroom!
  • CM
    Carlos Martinez
    Jan 20, 2026
    2.0
    Got Boston cream donut, barely any filing but it was alright. I ordered at 5:16, No line. Waited about 15 minutes for one mango protein drink with no updates. Staff didn’t check on the order until I asked at 5:31pm. I wanted to see how long it would take for them to realized but I said enough at the 15 min mark. They apologized, but still seemed inattentive and asked again what I ordered after I had just told them. Disappointing service, never coming back to this location. They’re forgetful and I wouldn’t have gotten my drink if I never said anything.
  • NS
    nicole spencer
    Jan 9, 2026
    1.0
    I stopped by this morning, around 830 to grab something en route to work. Now I've worked retail-especially food service retail for the past 30 years now, and this place turned me off in many way. I understand that it was rush hour, but cmon now. I ordered a medium iced coffee-milk and caramel, LITTLE ice. I repeated that to the cashier, as well as 2 sausage egg and cheese croissants. Instead of pushing the hash browns, why " little ice" was not noted on the receipt is beyond me. Service was fast-and as I has 2 people ahead of me, I kept an eye on the worker making the drinks. When I saw the cup full of ice, my heart dropped. I knew it was mine she was working on ☹️ When my drink was called out, my heart sank. All ice, not as I ordered. I said, sorry I asked for a little ice, and the server went and du m ped half my drink into the handfasting station sink, and toss some more coffee into the cup. There went my milk and caramel. In the handfasting station sink? That's like breaking one of the 10 commandments of food service. Nope, no no no. Got the drink. The 2 sandwiches, we'll the sausage and egg patties were sitting on the counter. Not a cutting board table, as the croissants were being toasted. What if I was allergic to some ingredient, or had a religious belief where I couldn't eat pork? No single use papers or trays, nothing. Cross contamination to the extreme. Sandwiches were called out. ☹️ I ended up giving my sandwiches and drink to some homeless weirdo that was "openinv" the front door for money instead. America may run on dunkin, but this NY'er does not. At least not from this location. What a disappointment. Never again. I'll go without.
  • YM
    Yolanda M
    Jan 5, 2026
    4.0
    Its a fairly busy location but the service is fairly quick and pleasant.
  • AX
    Amy Xian
    Jan 2, 2026
    1.0
    Poor attitude and NO EMPATHY. Was dying for a washroom and literally begging her to use it once and offered to buy something. The lady ignored me and I almost fainted on the floor. Please be a human being

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Jackson Heights, NY?

Dunkin' in Jackson Heights, NY is open 24 hours every day of the week.

Does Dunkin' in Jackson Heights offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services.

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