Dunkin'

3.8
353 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Jackson Heights, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
8118 Roosevelt Ave, Jackson Heights, NY
11372, United States

Hours

Reviews

3.8
353 reviews
5 stars
154
4 stars
90
3 stars
36
2 stars
22
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while some customers praised the kindness and efficiency of employees, others reported rude behavior and poor service.

Cleanliness

Several reviews highlighted cleanliness issues, with some customers noting dirty conditions in the establishment.

Product Quality

Customers expressed dissatisfaction with the quality of food and drinks, mentioning incorrect orders and stale items.

Atmosphere

The ambiance received mixed reviews, with some enjoying the cozy environment while others found it unwelcoming and noisy.
  • AS
    Anish Sunar
    Dec 12, 2025
    5.0
    the staff are really kind and fast
  • CH
    Chomyat Hnin20
    Dec 7, 2025
    1.0
    This morning, i bought a cold drink. I asked nicely to the girl who worked in there for sleeves for my drink., she just replied rudely that “SLEEVES R ONLY FOR HOT DRINKS” Normally staff doesnt put sleeve on the cold drink, i understand this part. But when the customer requests the sleeve, they should give it to them. All the cafe does this. Why DUNKIN has a rule even though customers request for sleeves, they dont give out.? Poor customer service. Plus i put the vanilla in drink when i ordered, but i didn’t taste of vanilla at all. POOR QUALITY AND POOR CUSTOMER SERVICE AT ALL. But the place is clean.
  • DT
    Dee Trizzy
    Nov 23, 2025
    5.0
    My wife and I were craving some coffee, so we stopped into this Dunkin’—and I’m so glad we did. We were taken care of by Anna, who was absolutely amazing. She went above and beyond to make sure our coffees were perfect. My wife loved hers so much that I ended up ordering the same drink, just iced. I originally ordered a croissant with my bacon, egg, and cheese but changed my mind and asked for a bagel instead. Anna quickly let the cook know, and the correction was handled with zero issues. The cook was incredibly kind as well and even greeted us with a big smile when handing over our food. These two were a phenomenal team. Their outstanding customer service, kindness, and hospitality made our visit exceptional. They truly deserve to be recognized by the company.
  • MD
    Mario Delucca
    Nov 22, 2025
    5.0
    Nice place to have a cup of coffee. Employees are always nice.
  • AA
    AL
    Sep 15, 2025
    5.0
    Ana is awesome!! Great location!!!

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 8118 Roosevelt Ave, Jackson Heights?

Dunkin' is open daily from 5:00 AM to 10:00 PM.

Does Dunkin' in Jackson Heights offer delivery and pickup services?

Yes, Dunkin' offers both curbside pickup and delivery services.