Taco Bell

3.1
1107 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 222 Elmira Road in Ithaca. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
222 Elmira Road, Ithaca, NY
14851, United States

Hours

Reviews

3.1
1,107 reviews
5 stars
319
4 stars
216
3 stars
152
2 stars
91
1 star
329

What are people saying?

AI-generated from recent customer reviews

Long Wait Times

Customers consistently reported excessive wait times, often exceeding 30 minutes in the drive-thru and even longer for in-store orders.

Staffing Issues

Many reviews highlighted chronic understaffing, leading to poor service and long lines, with some customers expressing concern for the well-being of the employees.

Order Accuracy

Numerous customers experienced issues with incorrect orders, missing items, and poor food quality, contributing to overall dissatisfaction.

Customer Service

While some staff members were praised for their friendliness, many reviews noted rude service and a lack of responsiveness to customer needs.

Facility Conditions

The dining area was often reported as dirty or closed, and the drive-thru setup was criticized for trapping customers.
  • EC
    Erin Cornish
    Dec 29, 2025
    1.0
    I was charged for a hard taco that never made it into the bag. They also forgot the taco sauce.
  • SS
    Silas
    Dec 24, 2025
    1.0
    How am I waiting an hour in the drive thru with 3 cars in front of my. I go to taco bell way too much and am consistently spending a genuinely ridiculous amount of time waiting
  • BB
    Brian
    Dec 13, 2025
    1.0
    Worst customer service EVER!! Everyone in here has had to go back to the counter because they forgot something. So now the counter is flooded with people as the workers ignore them as their crappy food gets cold. Awesome experience thank you for showing where not to spend my money.
  • CR
    Courtney Reinhart
    Dec 9, 2025
    2.0
    IF you can spend an hour in line, the food is really good. I sat in line for over 20 minutes tonight. I moved forward 2 spots in over 20 minutes. Order via delivery service and it's fast. Go in person? Expect to spend 30-45 minutes before you even order. So frustrating. Tonight I left without ordering. There is ZERO reason to ignore the customers at your windows/drive thrus. **Also, beware that the configuration at this location traps you after you order. There have been times I got right up there, ordered, and then was trapped for 30 minutes before I got my food. If you are in a hurry don't use this drive thru.
  • HM
    H M
    Dec 6, 2025
    1.0
    Avoid you could get trapped in the drive through! Last night I got in line for Taco Bell and sat there for about 15 to 20 minutes waiting to place my order. When I got to the microphone the staff worker said they couldn't take my order because they were backed up for at least 30 minutes with orders. I was now trapped in the Drive-Thru because seven cars were behind me. (Past a certain point at this drive through you cannot exit due to the building being on one side and on the other side there is a line of bushes, a lawn, and a ditch.) I asked them if I could place an order since I was going to be trapped in the line anyway and they refused. They told me that I couldn't place an order. I asked if a staff member could come outside and tell the cars behind me to please move so that I could get out and others would not be similarly trapped. Again they refused, even when I pointed out this could be dangerous if someone had a medical emergency. So I sat Trapped in the Drive-Thru without being able to place an order for another 20 minutes at least. Finally I got so sick of it I was forced to drive over the curb and drive over the grass to get out via the the adjacent Bank exit. I have a 4Runner so I was able to escape that way but I saw many cars behind me who would not have been able to do the same. This Taco Bell has decided to do online orders and they are absolutely not staffed well enough to be able to do in-person and online orders. Be careful if there is a long line you very well could get Trapped in the Drive-Thru like I did! To the owners of this taco bell, until you are better staffed you should not be doing online orders at this Taco Bell, and if get food gets backed up then an employee inside needs to come out and let the cars in line know that they will not be able to place orders so the people in the Drive-Thru can escape. The way things are are now is absolutely unacceptable and if someone should have a medical emergency in the Drive-Thru I would be concerned for them. A classic example of greed out-weighing safety.

Frequently Asked Questions About Taco Bell

What are the hours of operation for the drive-through at Taco Bell on 222 Elmira Road in Ithaca?

The drive-through is open daily from 8:00 AM to 1:00 AM.

Where is the Taco Bell located in Ithaca?

It is located at 222 Elmira Road, Ithaca Commons Plaza, Ithaca, NY 14851, USA.