Papa Johns Pizza

3.7
545 reviews
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Business Details

435 Franklin Street, Ithaca, NY
14850, United States
(607) 273-7272
https://locations.papajohns.com/united-states/ny/14850/ithaca/435-franklin-street?utm_source=gmb&utm_medium=organic
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About

Pizza Restaurant
At Papa Johns Pizza in Ithaca, NY, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Ithaca pizza for any occasion. Call us for pizza delivery in Ithaca or stop by 435 Franklin Street for carryout to order the best pizza in Ithaca, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
435 Franklin Street, Ithaca, NY
14850, United States

Hours

Reviews

3.7
545 reviews
5 stars
276
4 stars
82
3 stars
50
2 stars
31
1 star
106

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised friendly staff while others reported rude interactions and communication issues.

Order Accuracy

Frequent complaints about incorrect orders and missing ingredients, leading to customer dissatisfaction.

Delivery Issues

Multiple customers experienced long wait times and delivery cancellations, causing frustration.

Food Quality

Inconsistent food quality reported; some enjoyed the pizza while others found it poorly prepared or undercooked.

Pricing

Customers appreciated the reasonable prices and special promotions, particularly on $1 slice days.
  • RA
    Rose Adighibe
    2 days ago
    1.0
    Saturday November 22. 10pm. The pizza is received was burnt to a crisp. It literally tastes like rubber. How can you serve this to people?
  • KR
    Kirstie Readnower
    4 days ago
    1.0
    I placed a delivery order at 4:55pm, it's 7:35pm and I agreed to cancel because the manager said the order had already been sent out, yet I received nothing. Multiple drivers waited for extended periods of time at the store before giving up. At the same time that the manager told me that the order had already been given to a delivery driver, a new driver had accepted the order and was waiting at the store according to the Doordash tracker. The manager said they're really busy (clearly) and people had called out but at a certain point they should have the discretion to stop accepting orders that they can't fulfill in a reasonable time.
  • KB
    Kali Blake
    Nov 5, 2025
    5.0
    love this pizza joint, super friendly, pizza always smacks
  • TF
    Tim Fraser
    Nov 2, 2025
    2.0
    Good pizza; staff works hard, but they have a hard time managing the line during high volume order times. There's not a good queue, so everyone just mills about right in front. Cashier usually is also making pizza, so it's hard to flag them down to just pick up your pizza, even if it's already made and paid for. Kind of stressful as a customer. Too bad, because they make really good pizza!
  • CM
    Cameron Manley
    Oct 26, 2025
    1.0
    This place has started running downhill, I'm not sure who the manager is but poor customer service, as well as when I ordered a Garlic Epic Stuffed Crust pizza and the dough is still raw and not fully cooked, the pizza you pick it up and it just falls apart because their is no bottom crust on the pizza. Just overall ordered 5 times and still isnt getting better. I would highly avoid ordering or placing any deliveries from this Papa John's. Absolutely disgusting and a waste of money!
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Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Ithaca?

Delivery is available Monday to Thursday and Sunday from 9:00 AM to 12:00 AM, and on Friday and Saturday from 9:00 AM to 1:00 AM.

Can I order carryout from Papa Johns Pizza?

Yes, carryout is available daily from 9:00 AM to 11:45 PM, with extended hours until 12:45 AM on Friday and Saturday.