McDonald's

2.7
1691 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
372 Elmira Rd, Ithaca, NY
14850, United States

Hours

Reviews

2.7
1,691 reviews
5 stars
354
4 stars
260
3 stars
279
2 stars
167
1 star
631

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers consistently reported rude and unprofessional staff, with many experiences of hostile interactions.

Wait Times

Numerous reviews highlighted extremely long wait times, often exceeding 30 minutes, with some customers waiting over an hour for their orders.

Management Issues

Feedback indicated poor management practices, including understaffing and lack of accountability, contributing to the overall negative experience.

Food Quality

Many customers complained about receiving cold or incorrect orders, with some noting that food was over-salted or poorly prepared.

Cleanliness

Several reviews mentioned dirty conditions in the restaurant, including unclean tables and unsanitary bathrooms.
  • PW
    Paul Winslow
    Nov 13, 2025
    1.0
    This is a terrible place due to a combination of apathy, incompetence and lack of leadership. Workers and customers suffering together at a failed enterprise. The owner should do the world a favor and close this business.
  • MM
    Markos Mirelez
    Nov 11, 2025
    1.0
    By far the longest wait I’ve ever had in the drive thru. I was able to leave the drive thru, run to Arby’s, get my food and get back to campus in the same amount of time I was actually waiting in the McDonald’s drive thru!!!!!!
  • AB
    Anna Benjamin
    Nov 6, 2025
    1.0
    If I could give a negative 5 I would! I was in there tonight and oh.my.god. I'm 9 months pregnant and got stuck standing in the lobby for a hour for a sweet ice tea!!!!! Got asked twice what my number was. Employees in there taking selfies, and bantering back and forth all while the lobby is PACKED! To say I was pissed is an understatement! I'll never go again and I damn sure will make sure all my friends and family know to avoid this place!
  • BB
    Bek
    Nov 6, 2025
    1.0
    One of the worst places for delivery drivers, I believe they don’t do orders in the order they are received, and it feels like they overwhelmingly prioritize drive thru and in store customer rather than orders placed ok doordash/ubereats, i had a pick up and waited long time until i cancelled it
  • SH
    Sage Hamilton
    Nov 2, 2025
    1.0
    There’s so much wrong i don’t know where to start. We pulled up to the drive thru window, and waited at least 6 minutes to be acknowledged from anyone. When someone finally asked what we’d like, they messed up the order and had to redo it. We ordered a medium big mac meal, happy meal, mc chicken with no lettuce and a double cheeseburger. Then we pulled up to pay and they did not confirm our order just shoved the card reader in our face. Then, they gave us our drinks at the second window and what was supposed to be 2 dr peppers and a coke ended up being a cherry coke, club soda and a coke. Then they had us pull to the drive thru parking spots which we waited in for at least 20 minutes until i decided to go inside to ask for a sweet n sour sauce. I waited at the counter with at least 8 other people waiting for their food. An employee told the crowd that if they needed to order they had to do it at the kiosk because they were busy. I asked if i could just get a sweet n sour sauce and she very rudely and with attitude said “what’d you order? i can’t just give it to you.” i said i ordered through the drive thru, hadn’t gotten my food yet and got a happy meal. she gave me a look and handed it to me. Then i went back to my car and we waited another 10 minutes for them to bring us our food and forgot the happy meal. they messed up the mc chicken and the food was lukewarm by the time we got it. The staff inside was slow, they had all the orders just weren’t putting them together and handing them out. Orders were just sitting around and the employees were looking around like lost puppy’s chatting about random stuff. They ignored all the customers and pick up drivers. Worst mcdonald’s experience, not a manager in sight. I almost grabbed a name tag and helped them out. They need better efficiency and speed.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Ithaca, NY?

McDonald's in Ithaca, NY is open 24 hours a day, 7 days a week.

Does this McDonald's offer delivery services?

Yes, McDonald's offers delivery with options for curbside pickup, same-day delivery, and no-contact delivery.