McDonald's

2.7
1711 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
372 Elmira Rd, Ithaca, NY
14850, United States

Hours

Reviews

2.7
1,711 reviews
5 stars
358
4 stars
260
3 stars
279
2 stars
170
1 star
644

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unhelpful staff, with many customers expressing frustration over poor communication and lack of responsiveness.

Wait Times

Customers frequently reported excessively long wait times, often exceeding 30 minutes, for both drive-thru and in-store orders.

Order Accuracy

Many reviews noted issues with incorrect orders, missing items, and food quality, leading to dissatisfaction among customers.

Management Issues

Several customers pointed out a lack of effective management, citing understaffing and poor leadership as contributing factors to the overall negative experience.
  • BK
    Brenda Kovacs
    Dec 29, 2025
    1.0
    could anyone come to work here?? they are so rude when you have to ask for them to serve you. we said thank you 3 times before they responded. Fed ex guy gave up waiting. 40 min to eat. 20 min for them to fix their mistake.
  • RK
    Rachel K Kovacs
    Dec 29, 2025
    1.0
    There was only 3 people working. We stood at the counter for 7 min waiting for service. Once we yelled to the back for help at the register, a lady came out with a really crappy attitude. Thanked her multiple times before we yelled at her for being rude. Then, our food took over 30 min to come to the table. Definitely needs better communication with their PAYING customers!!!! Will not be coming back till attitudes and service has been changed. Was very disappointed for a restaurant in a decent sized town.
  • JT
    jordan tomis
    Dec 28, 2025
    1.0
    This McDonald's is always incredibly slow whether you go inside, use the drive thru or order ahead of mobile sometimes with up to an hour wait. Then after you wait forever to get your food more often than not your order is completely wrong no matter how simple. In short I'd recommend no one goes here unless you want to waste your time and your money.
  • JB
    John Benjamin
    Dec 26, 2025
    2.0
    Used the mobile app to order one of the limited deals on the app. One if those where you get a free big mac with a $2 purchase. Somehow the order went through and only ordered the large fries, didn't include the big mac. When they handed me the order I explained the above. The response from the worker was "I have nothing to do with the app, not my problem" and the walked away. I reordered the big mac with small fries and finally got it 5 minutes later. Needless to say it wasn't a deal since I had already paid for the large fries. Horrible customer service, could have easily been handled differently but apparently good customer service is not something this particular worker cares about.
  • LD
    Lakyn Diller
    Dec 19, 2025
    2.0
    my brother-in-law went to mcdonald’s this morning, and ordered food for breakfast. the guy taking the order wasn’t very nice, he had an attitude. he just didn’t seem like he didn’t wanna be there. well, he took his order and then my brother-in-law got his food, but he was missing his hash browns, so he told them and then they grabbed his bag, and he waited for a long time, then this old lady gave him his bag back and said that the hash browns were in there, so my brother-in-law drove off and went to work. when he got there, there weren’t ANY hash browns after he paid. unbelievable.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Ithaca, NY?

McDonald's in Ithaca, NY is open 24 hours a day, 7 days a week.

Does this McDonald's offer delivery services?

Yes, McDonald's offers delivery with options for curbside pickup, same-day delivery, and no-contact delivery.