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McDonald's

2.9
(1786 reviews)

Business Details

2350 N Triphammer, Ithaca, NY
14850, United States
(607) 257-8008
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2350 N Triphammer, Ithaca, NY
14850, United States

Hours

Reviews

2.9
1,786 reviews
5 stars
418
4 stars
303
3 stars
330
2 stars
213
1 star
522

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 30 minutes, with many expressing frustration over the slow service.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and poor handling of special requests.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty bathrooms and unkempt dining areas.

Staff Attitude

Feedback indicated a lack of professionalism among staff, with reports of rudeness and unhelpfulness in customer interactions.

Food Quality

Many reviews mentioned subpar food quality, including cold items and poorly prepared meals.
  • JB
    Jessica Brennessel
    2 days ago
    1.0
    First off I’ll say that the gentleman working 3/3 9am was super nice. But I probably won’t come to this location again because it’s filthy, inside and out. The trash can outside the entrance is overflowing onto the ground. Upon entering the floor is sticky and littered with debris and papers. French fries and other food scattered all under the tables and dried on lettuce on table tops. The dried lettuce shows the table tops haven’t been washed since at least yesterday…it’s breakfast and nothing has lettuce at this time. If this is what the dinning room looks I was afraid to even enter the bathroom. Where’s management at this location?
  • GB
    Geoff Bradshaw
    3 days ago
    1.0
    This facility is absolutely disgusting. These photos were taken at 8:00 PM, on a weeknight. The photos show that the restaurant was obviously not very busy. Though, it was apparently too busy to clean up a bit. I didn't capture any photos of the kitchen area, but I'm sure that you can imagine... French fries all over the floor, and just a general disaster.
  • RH
    Riris Harningtyas
    3 days ago
    1.0
    Last night around 10 pm, I tried to pick up my mobile app order #1644 at this location. I ordered through the app and by the time I got there, I picked the "counter pick-up" option since the app allowed me, and I still saw someone sitting inside. I tried to go inside to the pickup area, where the McDonalds app said to go, but all of the doors were locked. I tried every door but they're all locked. I tried to get the attention of the employees working there. They all either ignored me or didn’t see me. Another customer was there too with the same problem. We knocked on the door and employees approached (the one who we saw sitting inside was turn out an employee as well) but refused to open the doors for us despite the fact that we showed them that our orders were not drive-thru order but "PICK UP COUNTER" option and despite we're standing outside in 19-degree freezing cold. The employees were giving us a signal "Wait" so we waited for around 15 minutes but they didn't give us clear direction on what to do, the other person there didn’t have a car, so there's no way to do the drive-through! I showed them that I had paid the order through the app, and couldn't cancel it nor changed it to drive through option, They then told me and the other customer to literally stand in the very long line with the cars in the freezing cold to wait for our orders (mind you, she didn't have a car). The drive-thru line was insanely very long so I left, but I saw the other customer waiting in the line because she was so hungry! They also apparently blamed this on only having three people working there. This was insane and dangerous to customers’ health and there’s no excuse for it. You need to refund me my order because at the end I didn't get my food and please stop this from happening again. 1. If you're short staffed, then make sure you update the app so customers can't choose the "pick up counter" option. 2. If you know the customers already paid and chose the "pick up counter", it literally took the staffs less than 5 mins to the door and gave our food. 3. Asking customers that already chose "pick-up counter" option to do a drive-through line when they are on foot and don't have cars is very dangerous. I already file a complaint through the McDonald's app but they haven't contacted me.
  • MC
    Marylen Chamorro
    3 days ago
    2.0
    I first went to the drive thru the person on the head set was very rude. Then came inside to use the bathroom and it’s super nasty in there. The lobby completely dirty. Couldn’t find a seat that wasn’t dirty. Over all bad experience
  • LM
    Lilly Mae
    Feb 22, 2026
    1.0
    waited 30 minutes for our order, replaced nuggets and a cheeseburger with 2 mcchickens instead, ordered a diet coke, received what tasted like flat root beer. WOULD NOT RECOMMEND.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 2350 N Triphammer, Ithaca, NY?

McDonald's at 2350 N Triphammer is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-through service and what are its hours?

Yes, this McDonald's offers drive-through service which is available 24/7 every day.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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