Dunkin'

3.4
717 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Ithaca, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
205 S Meadow St, Ithaca, NY
14850, United States

Hours

Reviews

3.4
717 reviews
5 stars
270
4 stars
138
3 stars
86
2 stars
52
1 star
171

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and unhelpful responses to inquiries.

Cleanliness

Customers frequently reported unsanitary conditions, particularly in the bathrooms, with complaints about dirtiness and lack of supplies.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and unavailability of menu items.

Staffing Issues

Reviews indicated that the location is often understaffed, leading to long wait times and stressed employees.

Overall Experience

The overall sentiment was negative, with many customers expressing dissatisfaction and stating they would not return.
  • JV
    Jeidy Vasquez
    3 days ago
    2.0
    This place sucks! It takes 5 people to make an iced coffee. Terrible customer service 😑.
  • KP
    K Parker
    Jan 1, 2026
    1.0
    I ordered only a signature latte in the app and they couldn't be bothered to put the cinnamon sugar or caramel drizzle on. The order is written out in front of you on a sticker and on the computer and you still can't make it correctly. Rhe staff was rude. And there was a homeless person blocking the driveway so they could collect empty cans. Will never be back.
  • MM
    Miluska O. Mejia
    Dec 24, 2025
    1.0
    Giving it 1 start because of bad customer service. After waiting for a long time for my order, I asked the front desk girl how long she thinks it would take. I said it nicely, I just wanted to have an idea, I wasn't rude to her or disrespectful. She went crazy and yelled " Don't come here and rush people" I told her I'm not rushing her, I literally just asked a question. This was my first and last time at this DD. Never again! Oh and the machine shows you can buy a 16 oz bottle of milk for $2.5, but they don't have that available and only give you a cup filled with milk. Not the same and they should not show pictures of a bottled milk when they only have cups.
  • FJ
    Francis J
    Dec 15, 2025
    1.0
    Cesspool of incompetence They somehow fail to receive your order online, then forget the entire thing as if you were never there (and speak to you as if you're a dunce, whereas the mirror is *right there*)
  • CC
    Carmine Couloute
    Dec 8, 2025
    1.0
    I placed a medium order at 7:23 AM and arrived at 8:30 AM to pick it up. I knocked several times, yet no one came to acknowledge me or offer any assistance. When I called someone finally did respond, I was told that I needed to wait in line and that parts of my order were not even available. I was also informed that I would need to figure out how to cancel the order on my own. This entire experience was audacious, unhelpful, and mean spirited. It showed a lack of care, effort, and basic courtesy, especially given that I planned ahead and arrived on time. The treatment I received was simply rude and unacceptable.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Ithaca, NY?

Dunkin' in Ithaca, NY is open daily from 4:00 AM to 8:00 PM for dine-in and 5:30 AM to 7:30 PM for delivery services.

What types of meals does Dunkin' serve at this location?

Dunkin' offers breakfast, lunch, and brunch at its Ithaca, NY location, featuring a variety of coffee, espresso, breakfast sandwiches, and donuts.