Arby's

3.8
583 reviews
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Business Details

328 Elmira Rd, Ithaca, NY
14850, United States
(607) 273-6805
http://www.arbys.com/locations/us/ny/ithaca/328-elmira-rd/store-5127
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
328 Elmira Rd, Ithaca, NY
14850, United States

Hours

Reviews

3.8
583 reviews
5 stars
256
4 stars
143
3 stars
84
2 stars
29
1 star
71

What are people saying?

AI-generated from recent customer reviews

Service Quality

Service is often reported as slow, with multiple customers experiencing long wait times and incorrect orders.

Food Quality

Food quality is inconsistent; while some customers enjoy the roast beef and other items, others report cold food and poorly prepared items.

Staff Attitude

Staff friendliness varies; some customers praise the staff for being friendly and helpful, while others report rude or unprofessional behavior.

Cleanliness

Many reviews mention cleanliness issues, particularly in the dining area and bathrooms, indicating a need for better maintenance.
  • KD
    Kerry Demarest
    Nov 13, 2025
    5.0
    Service here is always fast and nice and the Goobler is delicious
  • CF
    Cass Fox
    Oct 31, 2025
    5.0
    Staff are friendly and positive. Quick service. Highly recommend this location.
  • KS
    Kate S
    Oct 19, 2025
    5.0
    Food is very good! Mobile order is fast, and employee is friendly. Don't know why there are so few people every time I go there. The chicken sandwich is amazing!
  • BO
    Brian O'Donnell
    Oct 14, 2025
    2.0
    Don't waste your money on the steak bowl!! The mac n cheese was good but the bites tasted like jerky!! And it looked nothing like the pics!!
  • DS
    Diane Scofield
    Oct 6, 2025
    1.0
    not happy, when you order one item and get another. didnt order Beef and cheddar or curly fries but that's what I got. just wish theyd get it right. my older was a classic and krinkle fries, never told the amount and no sauce. just hoping they get it right next time
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