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Arby's

3.8
(582 reviews)
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Business Details

328 Elmira Rd, Ithaca, NY
14850, United States
(607) 273-6805
http://www.arbys.com/locations/us/ny/ithaca/328-elmira-rd/store-5127
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
328 Elmira Rd, Ithaca, NY
14850, United States

Hours

Reviews

3.8
582 reviews
5 stars
256
4 stars
142
3 stars
84
2 stars
29
1 star
71

What are people saying?

AI-generated from recent customer reviews

Service Quality

Service is often reported as fast and friendly, but there are numerous complaints about order accuracy and staff professionalism.

Food Quality

While many customers enjoy the food, particularly the roast beef and curly fries, there are consistent reports of cold food and poorly prepared items.

Cleanliness

Multiple reviews highlight issues with cleanliness in the dining area and bathrooms, with some customers expressing concern over health standards.

Management Issues

Several reviews mention poor management practices, including unprofessional behavior and lack of responsiveness to customer complaints.
  • KD
    Kerry Demarest
    Nov 13, 2025
    5.0
    Service here is always fast and nice and the Goobler is delicious
  • CF
    Cass Fox
    Oct 31, 2025
    5.0
    Staff are friendly and positive. Quick service. Highly recommend this location.
  • KS
    Kate S
    Oct 19, 2025
    5.0
    Food is very good! Mobile order is fast, and employee is friendly. Don't know why there are so few people every time I go there. The chicken sandwich is amazing!
  • BO
    Brian O'Donnell
    Oct 14, 2025
    2.0
    Don't waste your money on the steak bowl!! The mac n cheese was good but the bites tasted like jerky!! And it looked nothing like the pics!!
  • DS
    Diane Scofield
    Oct 6, 2025
    1.0
    not happy, when you order one item and get another. didnt order Beef and cheddar or curly fries but that's what I got. just wish theyd get it right. my older was a classic and krinkle fries, never told the amount and no sauce. just hoping they get it right next time
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Brand Certified Facts from Arby's

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Certified March 01, 2026Yext Knowledge Graph
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