McDonald's

3.5
1261 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
687 Route 5, Irving, NY
14081, United States

Hours

Reviews

3.5
1,261 reviews
5 stars
414
4 stars
290
3 stars
229
2 stars
117
1 star
211

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some experiencing friendly and attentive staff while others faced rude and unhelpful employees.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to frustration among customers.

Food Quality

Feedback on food quality was mixed; while some enjoyed fresh and hot meals, others received cold or poorly prepared food.

Cleanliness

The cleanliness of the restaurant was praised by several customers, although some noted issues with restrooms and overall maintenance.

Speed of Service

Numerous reviews mentioned long wait times, with some describing it as the slowest McDonald's they had ever visited.
  • JG
    Julie Gibson
    1 day ago
    5.0
    Fast service. Fries are hot
  • TP
    Truman Partridge
    Nov 12, 2025
    1.0
    I wouldn't eat at mcd's if you paid me!! It's not food! If I could give zero stars I would!
  • SS
    Sara
    Nov 9, 2025
    1.0
    Order a bacon McGriddle and when I went to eat it it’s only burnt bacon! The size of the sandwich is a joke the lid to my medium drink was bigger than the bun!
  • TH
    TopCat Hill
    Oct 23, 2025
    2.0
    Weighted 20 minutes for a Big Mac in order of fries. Didn't see any managers or anyone that even resembled a manager.
  • CS
    Cameron Skinner
    Oct 19, 2025
    1.0
    Order 30$ worth of food only to be given the wrong order entirely and there was only 2 other cars in line! Every time we go this location seems to mess up every order that’s given and is very unorganized as a crew of communication.

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's at 687 Route 5 in Irving, NY?

The McDonald's location at 687 Route 5 is open from 6:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 6:00 AM to 1:00 AM on Friday and Saturday.

What are the delivery hours for this McDonald's location?

Delivery is available daily from 5:00 AM to 11:30 PM.