Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous customers reported rude staff, long wait times, and incorrect orders, indicating a lack of professionalism and efficiency.
Food Quality
Many reviews mentioned cold or improperly prepared food, with several customers expressing dissatisfaction with the freshness and accuracy of their orders.
Management Concerns
Several customers noted issues with management, including understaffing and poor handling of customer complaints, leading to a negative dining experience.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness, as well as enjoying the food when it was prepared correctly.
JJ
John Jack
Feb 9, 2026
3.0
I can't believe how long it takes in the drive thru sometimes.
How long does it take to make a double stack? 25 minutes?
KM
Kevin Madison
Jan 16, 2026
5.0
I love Wendy's trying to work there
SK
Stacey Klimek
Jan 14, 2026
1.0
Hey don't give receipt of purchase. My total seemed high for a 9 dollar salad and the 4 dollar bag it came to almost $17. I get home the salad is tiny and the tortilla strips were expired three months ago. I called the manager and she said it's just a suggestion, yet it says use by.... escalating to corporate. Not my first bad experience unfortunately. I only go here if it's the shortest drive there line on East ridge Rd. The night staff is atrocious!!!
ME
Marsha Ensign
Dec 19, 2025
2.0
French fries were cold.. Hamburger tasted like it had been sitting a while
AP
Alfredo Pardo
Dec 13, 2025
1.0
Why is your staff so rude? I did nothing but show up? No courtesy, no welcoming atmosphere just rudeness like I’m bothering them? Got my
Order wrong, no sour creams for my baked potato, no straw , eye rolling. If you don’t want to work there then don’t I don’t need an Attitude when I did nothing. Last time I eat here.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is the Wendy's located at 1175 E. Ridge Rd. in Irondequoit open?
Yes, Wendy's at 1175 E. Ridge Rd., Irondequoit, NY is open 24/7 every day of the week.
Does this Wendy's offer drive-thru service?
Yes, this Wendy's location features a drive-thru that is open 24 hours, every day.
Can I order Wendy's food for delivery or takeout?
Yes, Wendy's at this location offers both delivery and takeout services. You can order via their app or website.
What payment methods does this Wendy's accept?
They accept American Express, Cash, Discover, Mastercard, and Visa for payments.
Does Wendy's here serve breakfast and what times is it available?
Yes, this location serves breakfast. You can check the breakfast menu and order online via their app or website.
How can I contact this Wendy's for questions or feedback?
You can call (585) 266-7523 directly, reach the Customer Care team via their contact page or live chat, or use their customer satisfaction survey online.
Where can I find Wendy's menu with prices and nutrition info?
Menu pricing, nutrition, and allergen information are available on Wendy's website and mobile app once you select this location.
What other fast food restaurants are near this Wendy's?
Nearby fast food places include a Chick-fil-A, Moe's Southwest Grill, Jersey Mike's Subs, and another Wendy's nearby, offering a variety of quick dining options.
Are there convenient amenities near Wendy's at 1175 E. Ridge Rd.?
Yes, nearby you will find a Verizon retail store, a Rite Aid pharmacy, and The Home Depot hardware store, making it easy to combine errands with your meal.
How can nearby attractions help when visiting Wendy's on E. Ridge Rd.?
After dining at Wendy's, you might visit nearby spots like Ridge Donut Cafe for dessert or stop by the Wellness Urgent Care if needed, offering convenient options around your visit.
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