Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.9
2,105 reviews
5 stars
905
4 stars
536
3 stars
326
2 stars
125
1 star
213
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times and poor service, especially during late hours.
Food Quality
Many reviews mentioned cold or improperly prepared food, with several customers expressing dissatisfaction with their orders.
Staff Attitude
There were numerous complaints about rude or unprofessional staff behavior, impacting the overall customer experience.
Order Accuracy
Several customers experienced issues with incorrect orders, leading to frustration and disappointment.
Cleanliness
The cleanliness of the restaurant, particularly the bathrooms, was criticized, with reports of unsanitary conditions.
- AAAurora Jean AlexanderNov 4, 20252.0I pre-ordered and was supposed to pick it up by drive-thru. Nothing was going forward, and I finally decided to go in and pick it up there. They had the doors closed and locked at barely 8 pm on a weekend evening!! I was finally let in and got my food. When I left, a very obnoxious individual (who I suspect, was the reason for the locked doors) wanted to use the chance to enter, annoying and harassing me, trying to force me to let him in... and NONE of the employees helped!! They just stood there and watched like they had nothing to do with that. I would say, that was the last time I was in there. If you have problems with safety, get help for your employees and guests. But endangering me by leaving me to deal with the responsibility to keep the doors closed is not okay!
- PSPhilip SimmonsOct 5, 20251.0Let me start out by saying I have been a manager at a BUNCH of McDonalds. I can say this right now if your sign says you're open 24/7 YOU MUST PROVIDE THAT SERVICE. DO NOT TELL ME you're only accepting mobile orders or pick up for grubhub, doordash etc.... your JOB is to sell food. Your sign says OPEN 24/7 that means you should be selling food to ANYONE. I should be able to come through the damn drive through and place an order not get told what I did..... BECAUSE YOUR SHORT STAFFED? I work at a job I'm short staffed and if I was to tell someone no I can't serve them I'd loose my damn job. I'm a paying customer and you should have taken my normal order through the drive thu. Instead of making me place a mobile order where I had to fight for the app to work and I can't pick a variety of sauces???? So now you also loose out on sauce bc I didn't want 2 of the same kind and that was the only option as well. Fries cold, chicken fingers cold disgusting!
- TDTom DuxburyOct 1, 20252.0It's Wendy's what do u want
- AKAlina KendallSep 30, 20253.0The cashier doing the order before me was flirting back and forth with the customer and then when it came up to for me to go he just walked away and I had to wait for this girl that made me repeat myself a bunch of times because of how loud everyone including the workers....it was very disrespectful how the first cashier handled the situation he did not acknowledge me at all..... I would have ordered more but after that experience I was done
- HDHave a nice DaySep 27, 20254.0Long wait on the drive thru but my order was made right. Dont like wendys fries they always taste like old fries.
Frequently Asked Questions About Wendy's
Is 555 East Ridge Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Irondequoit, NY?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Irondequoit, NY into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (585) 266-7523.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 555 East Ridge Wendy’s serve breakfast?
Yes, this Wendy’s location in Irondequoit, NY serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
Is the Wendy's located at 1175 E. Ridge Rd. in Irondequoit open?
Yes, Wendy's at 1175 E. Ridge Rd., Irondequoit, NY is open 24/7 every day of the week.
Does this Wendy's offer drive-thru service?
Yes, this Wendy's location features a drive-thru that is open 24 hours, every day.
Can I order Wendy's food for delivery or takeout?
Yes, Wendy's at this location offers both delivery and takeout services. You can order via their app or website.
What payment methods does this Wendy's accept?
They accept American Express, Cash, Discover, Mastercard, and Visa for payments.
Does Wendy's here serve breakfast and what times is it available?
Yes, this location serves breakfast. You can check the breakfast menu and order online via their app or website.
How can I contact this Wendy's for questions or feedback?
You can call (585) 266-7523 directly, reach the Customer Care team via their contact page or live chat, or use their customer satisfaction survey online.
Where can I find Wendy's menu with prices and nutrition info?
Menu pricing, nutrition, and allergen information are available on Wendy's website and mobile app once you select this location.
What other fast food restaurants are near this Wendy's?
Nearby fast food places include a Chick-fil-A, Moe's Southwest Grill, Jersey Mike's Subs, and another Wendy's nearby, offering a variety of quick dining options.
Are there convenient amenities near Wendy's at 1175 E. Ridge Rd.?
Yes, nearby you will find a Verizon retail store, a Rite Aid pharmacy, and The Home Depot hardware store, making it easy to combine errands with your meal.
How can nearby attractions help when visiting Wendy's on E. Ridge Rd.?
After dining at Wendy's, you might visit nearby spots like Ridge Donut Cafe for dessert or stop by the Wellness Urgent Care if needed, offering convenient options around your visit.