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Wendy's

3.7
(450 reviews)

Business Details

(585) 266-7523

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1175 E. Ridge Rd., Irondequoit, NY
14621, United States

Hours

Reviews

3.7
450 reviews
5 stars
197
4 stars
103
3 stars
53
2 stars
26
1 star
71

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude staff, long wait times, and incorrect orders, indicating a lack of professionalism and efficiency.

Food Quality

Many reviews mentioned cold or improperly prepared food, with several customers expressing dissatisfaction with the freshness and accuracy of their orders.

Management Concerns

Several customers noted issues with management, including understaffing and poor handling of customer complaints, leading to a negative dining experience.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness, as well as enjoying the food when it was prepared correctly.
  • JJ
    John Jack
    Feb 9, 2026
    3.0
    I can't believe how long it takes in the drive thru sometimes. How long does it take to make a double stack? 25 minutes?
  • KM
    Kevin Madison
    Jan 16, 2026
    5.0
    I love Wendy's trying to work there
  • SK
    Stacey Klimek
    Jan 14, 2026
    1.0
    Hey don't give receipt of purchase. My total seemed high for a 9 dollar salad and the 4 dollar bag it came to almost $17. I get home the salad is tiny and the tortilla strips were expired three months ago. I called the manager and she said it's just a suggestion, yet it says use by.... escalating to corporate. Not my first bad experience unfortunately. I only go here if it's the shortest drive there line on East ridge Rd. The night staff is atrocious!!!
  • ME
    Marsha Ensign
    Dec 19, 2025
    2.0
    French fries were cold.. Hamburger tasted like it had been sitting a while
  • AP
    Alfredo Pardo
    Dec 13, 2025
    1.0
    Why is your staff so rude? I did nothing but show up? No courtesy, no welcoming atmosphere just rudeness like I’m bothering them? Got my Order wrong, no sour creams for my baked potato, no straw , eye rolling. If you don’t want to work there then don’t I don’t need an Attitude when I did nothing. Last time I eat here.

Frequently Asked Questions About Wendy's

Is 555 East Ridge Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is the Wendy's located at 1175 E. Ridge Rd. in Irondequoit open?

Yes, Wendy's at 1175 E. Ridge Rd., Irondequoit, NY is open 24/7 every day of the week.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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