McDonald's

3.2
733 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
30 E Clark St, Ilion, NY
13357, United States

Hours

Reviews

3.2
733 reviews
5 stars
209
4 stars
132
3 stars
137
2 stars
76
1 star
179

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times in the drive-thru, often exceeding 20 minutes.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and poor handling of special requests.

Cleanliness

The restaurant was frequently described as dirty, with complaints about unsanitary conditions in both the dining area and restrooms.

Staff Attitude

Feedback indicated a lack of professionalism and poor customer service from staff, with some customers noting rude behavior.

Food Quality

While some customers enjoyed the food, many reported cold or poorly prepared items, contributing to an overall negative dining experience.
  • KT
    Kayla Taft
    2 days ago
    1.0
    Disgusting
  • II
    ivana
    3 days ago
    1.0
    The issue focused on how they have bad staff and just hang up on you while you’re trying to talk i asked if they took 100$ bills and this boy just hung up? nevertheless i also sat in the drive thru for about 30 minutes! But to be fair their prices are pretty good, but my fries are usually soggy and cold, the grinch salt tasted like cat litter, and they have teens who do not enjoy their job and are just rude every moment i go there. But there is some kind people that work there.
  • MH
    Michael Hart
    Dec 13, 2025
    1.0
    Poorly ran McDonalds this place is slower then death I remember fast food. This is slow, food is cold when you get it so sad.
  • AC
    anthony compagnino
    Dec 7, 2025
    1.0
    Slowest drive thru I have ever encountered
  • KP
    Kyle Putney
    Dec 2, 2025
    1.0
    Waited 25 minutes in the drive thru from the time I ordered until the second window. To be given ice cold fries and cheeseburgers. The orders ahead weren't even big orders. This is the most consistently embarrassing McDonald's I've ever been to. Do yourselves a favor and drive to herkimer because it'll be both faster and better than this dumpster fire.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Ilion, NY?

McDonald's in Ilion is open daily from 6:00 AM to 11:00 PM.

Does this McDonald's location offer drive-thru service?

Yes, the McDonald's at 30 E Clark St in Ilion has a drive-thru open from 6:00 AM to 11:00 PM every day.