A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.
Mixed reviews on customer service, with some praising helpful staff while others reported rude interactions and poor management.
Cleanliness
The store is generally noted for being clean and well-organized, contributing to a pleasant shopping experience.
Product Quality
Customers appreciate the fresh produce and variety, but there are complaints about the quality of certain items, particularly meat.
Checkout Experience
Many customers expressed frustration with the self-checkout system and long lines, indicating a need for more cashiers.
Online Ordering Issues
Several reviews highlighted problems with online orders, including delays and missing items, suggesting a need for improvement in this area.
HB
Heinrich Beck
Oct 26, 2025
1.0
I went on a Sunday Night. Zero Cashiers. All self check out with one surley complaining employee watching the customers.
I should have waited for the morning and gone to Lidl.
SV
Sergio velasquez
Sep 6, 2025
5.0
good service to the customer
SF
sandra ferreira
Jul 31, 2025
5.0
Good
MD
Massimo Drago
Jul 24, 2025
5.0
Smithtown location is just a great easy experience. It’s clean, people are friendly and helpful.
TV
Thomas Vita
Jun 28, 2025
4.0
Always has fresh produce and ample selection. Sales are always good and the app makes it easy to manage your list. Parking lot has plenty of spots and they do a good job of managing rogue shopping carts from roaming freely into cars.
Deli counter does a good job of if you like things sliced super thin or thick requests