Dairy Queen Grill & Chill - Temporarily Closed

Reviews

• SS

  shantb

  Aug 23, 2021
  2.0
  This particular location has gone downhill very quickly I am sorry to say. My wife and I, and sometime my niece will come here to get an ice cream treat, or a light lunch. Unfortunately the last 5 consecutive times it's been terrible service, and the dining area is very much neglected. More training is also needed for the staff as this past 5 times we have waited over 10 to 15 minutes for simple ice cream orders. It was never like that before, but there seems to be a lack of concern for customer service and facility maintenance. Dining room is always a mess, and fixtures are dirty, burnt out bulbs, and the main tv has been broken for a very long time. Again, a shame since this is still a relatively new facility, and yet it feels as though it is very neglected as of late. I hope they get it back up to speed again...needless to say I won't be visiting anytime soon.
• EC

  Emily Book Club

  Jun 10, 2021
  5.0
  i had an issue with my coupon and a young man manager general chase came to the front and showed me the app and how to use it and helped me load my coupon and even had a laugh with me . the food was good too i love the french fries they taste home made !
• ER

  Erin C Radigan

  Dec 18, 2016
  5.0
  I have no words... I love this place too much.
• HH

  Heidi Hand

  May 21, 2016
  3.0
  Love having a dq finally and understand that it will take a bit of time to get everything running smoothly, however on the several times I have been, I have had issues with the staff in the kitchen....the staff behind the register has always been great, helpful and seemingly trying to do a good job, but the staff making the blizzards has been very unprofessional and gotten my order incorrect almost every time though sometimes caught by the register staff, but this last time when it was virtually empty of other customers, I ordered a blizzard and specified no peanuts and order was entered as a peanut allergy but of course, peanuts were still added and I didn't realize until I began to eat it....which is dangerous...for the cost of the food, which is great when made correctly though quality is already declining, it seems there should not still be staff that are not caring enough to be sure a simple blizzard is correct, as they are typically joking around and making comments that make it obvious they don't care whether they do a good job...or care about pleasing the customers. My little sister worked at Burger King and no one expects first time employees to be perfect, but there should be an attempt to ensure a certain standard of service and accuracy is being achieved so that customers get what they pay for, don't feel as if they are a burden to the staff and don't receive food that could kill them in the case of the peanuts....I never write reviews, but this time I was really bothered that some child could have gotten really sick and when I called to speak to manager they blew me off on the phone. It's a shame that a few of the staff are ruining a good place and will eventually spoil the good workers. Which is being proven by it being empty on a Friday...

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