Chipotle Mexican Grill

Reviews

• PI

  Private info

  2 days ago
  1.0
  The personnel need to watch the carnitas full of fat please don’t give that in the picture shown. The place needs-to be cleaner. I got very little portions compared to the other Chipotle restaurants around.
• JC

  jessica caballero

  4 days ago
  1.0
  Horrible experience! Place was a mess. Ordered a head of time because we have a 30 min lunch break only to spend 20 mins waiting for our food which they messed up twice. The workers were non apologetic which is not ok. They helped two other pick up orders with their food before they helped with my order. Shut this place down!
• EM

  Edson Maitland

  Oct 27, 2025
  1.0
  Dear Chipotle Corporate Customer Relations and Legal Department, I am writing to formally report a deeply troubling incident of racial discrimination that my wife and I experienced at your Huntington, New York location on Wednesday, October 22, 2025. What should have been an ordinary lunch became an embarrassing and discriminatory experience that left us feeling humiliated and singled out because of my race. When we arrived at the restaurant, we ordered two bowls for lunch and requested two water cups, which were provided to us by staff. After we sat down, we went to the fountain machine to fill our cups with water. However, when we attempted to do so, the entire soda machine—including the ice dispenser—had suddenly been turned off. Confused, we approached the counter and asked the employees what was going on. One of them, William Ullola, stated that because we had “H2O cups,” the machine had been turned off and that we could not use it for anything else. He said that if we wanted any soda at all—even just a sip—we would have to pay for a full-sized drink. At that point, I agreed and purchased two medium drinks, as confirmed by receipt number 10148, at 1:48 PM. Our original lunch order was receipt number 10143, at 1:42 PM. We then filled our drinks, sat down, and began to eat. A short while later, we observed multiple other customers—who were white—approach the same counter, request the same H2O water cups, and proceed to the very same drink fountain. These customers filled their cups with soda and ice freely, without interruption. The machine remained fully operational for them, and none of the employees said anything to stop or correct them. This was in stark contrast to how we had just been treated. My wife, Sara, then confronted William about this and explained that what he had done was unfair. She asked him directly why he had turned off the machine only for us. William responded that since he happened to be available at the time and noticed us using the fountain, he decided to turn it off. He further admitted that he doesn’t usually do that with other customers because he’s often busy and doesn’t always have time to shut the machine down. His statement clearly demonstrates selective enforc... Due to this clear admission of guilt, William then proceeded to offer us a free chips and guacamole as a form of apology. We declined his offer because it did not address the discriminatory behavior we experienced. By that point, the damage had already been done—we felt embarrassed and unwelcome. We barely touched our food and ultimately threw out our bowls due to the unsatisfactory and humiliating experience we had at this Chipotle location. To make matters worse, my wife—who speaks fluent Spanish—overheard employees laughing and making comments in Spanish about turning off the fountain on us. They found it amusing that we had been forced to pay for our drinks, saying it was “funny” that we had to pay. This mocking and discriminatory behavior was unprofessional, disrespectful, and humiliating. My wife also asked William for the name of his manager, and he falsely claimed to be the manager. We later discovered that was untrue, as the actual General Manager is Jose Garcia, who was not present at the time. The entire incident ruined what should have been a pleasant lunch. We felt embarrassed, disrespected, and targeted based on race. This was not a simple misunderstanding—it was discriminatory and unacceptable under both federal and state civil rights laws. I am therefore requesting the following: 1. A formal investigation into this incident, including a review of any available video footage and employee statements. 2. A written apology from Chipotle Corporate and from the management team of the Huntington location. 3. Assurance that corrective and disciplinary action will be taken to prevent such discriminatory behavior from recurring. If this matter is not addressed promptly and appropriately, I am prepared to pursue legal action for racial discrimination and emotional distress.
• JP

  Jeff P

  Oct 8, 2025
  3.0
  Every time I get the food from here or any Chipotle. To be honest with you, it tastes like a dump, a whole salt shake or ripe in the food. My mouth Burns from the amount of salt that they put in their food and it's crazy. I was hoping that a few times it would have been a mistake, but it definitely seems to be a consistent theme.
• BF

  Benjamin Fuentes

  Oct 3, 2025
  1.0
  HORRIBLE!!!! Literally gave my mother the smallest portion of steak. In front of us were 3 employees that took a while to order and when they served them they served them A LOT OF FOOD. But when it came to us we told them to add more and the guy said “they ordered double” I try not to write reviews like this but seriously disappointing. It was not even a small portion literally a little bit of meat!!!!!!!!!!!!!!! UPDATE Responded to their contact page, hopefully they answer.

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