Chipotle Mexican Grill

3.5
1247 reviews
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Business Details

16010 Crossbay Blvd, Howard Beach, NY
11414, United States
(718) 738-1309
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Howard Beach is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
16010 Crossbay Blvd, Howard Beach, NY
11414, United States

Hours

Reviews

3.5
1,247 reviews
5 stars
515
4 stars
238
3 stars
108
2 stars
71
1 star
315

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and dismissive behavior from staff, with several instances of poor communication and lack of attentiveness.

Cleanliness

Numerous reviews highlighted unsanitary conditions, including dirty floors and tables, contributing to a negative dining experience.

Food Quality

Feedback indicated inconsistent food quality, with complaints about small portion sizes, overcooked or poorly prepared items, and even inedible food.

Order Accuracy

Customers frequently experienced issues with incorrect orders, missing items, and inadequate portion sizes, leading to dissatisfaction.

Staff Attitude

Several reviews noted a lack of professionalism among staff, with reports of employees being unhelpful or distracted while serving customers.
  • AP
    Arjay P
    Nov 9, 2025
    4.0
    Great service and app orders are made super fast!
  • SB
    Steven B
    Nov 9, 2025
    5.0
    The red chimichurri sauce is insane and must become a permanent menu item
  • SS
    Stephan Swagger
    Nov 4, 2025
    5.0
    Love me some Chipotle got the Halloween specials for half off.
  • NN
    Nishinoya
    Nov 1, 2025
    4.0
    Went here for halloween & the worker making the bowls was super sweet! complimenting and guessing costumes. he brought a smile to me and my friends faces !! really made my day. he was working super fast! worked very well and spoke at the same time providing great communication and customer service skills!! one of the workers whispered to him and i believe told him to stop talking but he was very quick with the talk and moved on to the next person. lwk upset me but overall the food was great!
  • SH
    Stephanie Harinath
    Oct 20, 2025
    1.0
    My family and I went to Chipotle on Howard Beach around 10pm and experienced the worse experience ever. The place was dirty as if they had not swept the floors the entire day. We asked if they were still opened, and had a rude response. The employee rolled her eyes and nodded. The staff were so rude. I ordered a quesadilla from the kids and she gave me one taco instead. She couldn't hear me because they had the music extremely loud. They all had attitudes. It was the worse experience ever.
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Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill in Howard Beach?

Chipotle Mexican Grill in Howard Beach is open daily from 10:45 AM to 11:00 PM.

Does the Howard Beach Chipotle offer pickup and delivery services?

Yes, they offer in-store pickup and delivery services for your convenience.